When will I receive my refund for a cancelled booking?

When your reservation is cancelled, the timing of your refund depends on which platform you booked through. Each platform handles refunds differently, so we've outlined what to expect for each scenario below.

Booking.com Cancelled Booking

If your reservation with a property listed on Booking.com has been cancelled, the refund process depends on your original payment method:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance or to check on your refund status, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On Arrival"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method you used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Holidu Cancelled Booking

If your reservation with a property booked directly through Holidu has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed. The variation in timing is typically due to your individual bank's internal processing procedures rather than Holidu's refund processing.

Airbnb Cancelled Booking

If your reservation with an Airbnb property has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We recommend reaching out to Airbnb's customer service via chat for further support regarding your refund status.

You may also find helpful information in Airbnb's Help Center articles on how refunds work and refund timelines.

Typical Refund Timeline

While Holidu and most booking platforms process refunds promptly after cancellation, the final appearance of funds in your account depends on your bank. Here's what typically happens:

• Refund is processed by the platform: 1-2 business days after cancellation
• Refund appears in your bank account: 2-4 business days from processing
• Total time from cancellation to receipt: 3-6 business days

Some banks may take longer, particularly international transfers or during weekends and holidays.

What if I haven't received my refund?

If your refund has not appeared in your account within 4 business days, we recommend:

• Check your bank account and recent transactions to ensure the refund hasn't been deposited
• Contact your bank to confirm they have received the refund and ask about their processing timeline
• If booking through Holidu with "Pay On Arrival," contact our customer support team with your booking confirmation number
• If booking through Booking.com or Airbnb, reach out to their respective customer service teams for assistance

Understanding Your Refund Amount

The refund amount you receive depends on the cancellation policy of the specific property and when you cancelled your booking. Some properties offer full refunds, while others may deduct a cancellation fee based on their stated policy. Always review the property's cancellation policy before booking to understand what refund you can expect if you need to cancel.