When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform your booking was made through. Each platform handles refunds differently, so here's what you need to know.

Refund for a Holidu cancelled booking

If your reservation was cancelled and booked directly through Holidu, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Refund for a Booking.com cancelled booking

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On Arrival"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Refund for an Airbnb cancelled booking

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

What if I haven't received my refund?

If the expected timeframe has passed and you still haven't received your refund, please check the following:

• Confirm the cancellation was processed successfully
• Check with your bank to ensure the funds haven't been delayed in processing
• Verify you provided the correct payment method during booking
• Contact the relevant platform's customer service for assistance

Key points to remember

• Refunds are processed to your original payment method
• Processing typically takes 2 to 4 business days from your bank
• The exact timeline depends on which platform your booking was made through
• For Airbnb and Booking.com "Pay Now" bookings, contact their customer service directly for refund status

If you have further questions about your specific booking or refund status, please contact our customer support team. We're here to help.