When will I receive my refund for a cancelled booking?

The timeline for receiving your refund depends on which booking platform you used and your selected payment option. Here's what you need to know.

Refund timelines by platform

Holidu bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Booking.com bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now": Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On": Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Airbnb bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We kindly recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in their Help Center articles on how refunds work and how long it takes to receive a refund.

Important factors affecting your refund

• The cancellation policy of your specific booking
• The payment method you used (credit card, debit card, digital wallet, etc.)
• Your bank's processing speed for incoming transfers
• Any applicable fees or deductions based on the cancellation terms

What if your refund is delayed?

If you don't see your refund within 4 to 5 business days after cancellation, check with your bank first to confirm it hasn't arrived. Banks sometimes categorize refunds differently, and it may appear under pending transactions.

If your bank confirms no refund has been received, contact the customer service team for the platform where you made your booking:

• Holidu bookings: Contact Holidu customer service
• Booking.com bookings: Contact Booking.com customer service
• Airbnb bookings: Contact Airbnb customer service

Need additional help?

If you have questions about your specific refund or cancellation, please reach out to the customer service team for the platform where your booking was made. They can provide details about your refund status and answer any platform-specific questions.