Will I Be Charged If I Cancel My Booking?

Whether you'll be charged for cancelling your booking depends on two key factors: the platform you booked through and the cancellation policy set by the host. Understanding these policies before you book can help you make informed decisions about your reservation.

How Cancellation Policies Work

Each accommodation provider sets their own cancellation policy, which is displayed during the booking process before you complete your reservation. Cancellation policies typically fall into these categories:

• Flexible: Free cancellations up to 24 hours before check-in
• Moderate: Free cancellations up to 3-7 days before check-in
• Strict: Limited refunds or non-refundable bookings
• Non-Refundable: No refund available regardless of cancellation timing

The closer your cancellation date is to your check-in date, the more likely you are to incur charges under most policies.

How to Check Your Cancellation Policy

To find out if you'll be charged for cancelling your specific booking, follow these steps:

1. Check your booking confirmation email from Holidu or the platform where you made your reservation
2. Log into the website or app where you booked (Holidu, Airbnb, Booking.com, Vrbo, or another platform)
3. Navigate to "My Trips," "My Bookings," or "Reservations"
4. Select your specific booking to view the full cancellation policy and any associated charges

Your booking details page will show your cancellation deadline and specify exactly what refund you'll receive if you cancel on different dates.

What to Know Before Cancelling

Before you cancel your booking, consider the following:

• Check the exact cancellation deadline for a full or partial refund
• Note any service fees or platform charges that may not be refundable
• Review whether your cancellation falls within a free cancellation window
• Contact the host through the booking platform if you have questions about their specific policy

Need Further Assistance?

If you're unsure about your cancellation policy or have questions about potential charges, reach out to the customer support team on the platform where you made your booking. They can provide specific details about your reservation and guide you through the cancellation process.