Who can I contact in case of an emergency?

Your safety is our top priority. In situations where your safety is at risk or in the event of an emergency, it is crucial to contact local authorities or emergency services immediately to ensure prompt assistance.

Health and Safety Emergencies

If you are having a medical emergency during your stay, please follow these steps:

• Contact local emergency services immediately
• Keep your host informed of the situation so they can offer support
• Provide emergency responders with your location and details of your condition

In the European Union, for serious medical conditions such as stroke, heart attack, or severe injuries from a car accident, call 112 – the universal emergency number for ambulance, fire department, or police services.

Major Urgent Events

In the event of a serious event that represents danger, theft, illegal activities, or related situations, we strongly recommend contacting local authorities as your first course of action.

Examples of major urgent events include:

• Theft or break-in
• Illegal activities occurring at or near the property
• Property damage or structural emergencies
• Personal safety threats or violence

Always contact the local police or emergency services before reaching out to your host or our support team in these situations.

Getting Additional Support

If you need assistance navigating an emergency situation, our specialized support team is available 7 days a week. We're here to guide you through any issues and provide additional help once your immediate safety concerns have been addressed.

Remember: Always prioritize contacting emergency services first. Your immediate safety is more important than anything else.