Who can I contact in case of an emergency?

Your safety is our top priority. In situations where your safety is at risk or in the event of an emergency, it is crucial to contact local authorities or emergency services immediately to ensure prompt assistance.

For Health and Safety Emergencies

If you are experiencing a medical emergency during your stay, take the following steps:

• Contact local emergency services immediately for urgent medical assistance
• Keep your host informed of the situation so they can offer support
• Provide clear information about your location and the nature of the emergency

Emergency Numbers by Region

European Union

For serious medical conditions such as stroke, heart attack, or severe accidents, call 112 – the universal emergency number for ambulance, fire department, or police across the European Union.

Other Regions

Emergency numbers vary by country. We recommend:

• Identifying your destination's emergency number before your arrival
• Saving emergency contacts in your phone
• Asking your host for local emergency numbers upon check-in

For Major Urgent Events

In the event of a serious incident that represents danger, theft, illegal activities, or related situations, we strongly recommend contacting local authorities as your first course of action. These situations require immediate police involvement and professional intervention.

Additional Support from Our Team

If you need additional assistance beyond emergency services, our specialized support team is available 7 days a week for emergencies. We're here to guide you through any issues and provide support when you need it.

Remember: In life-threatening situations, always prioritize contacting local emergency services first. Your immediate safety is the most important concern.