Why is my payment failing

Payment issues can occur on any booking platform. The solution depends on which platform you're using and the specific reason your payment was declined. Below, we've outlined the most common payment failure reasons for Holidu, Booking.com, and Airbnb, along with steps to resolve them.

Common reasons for payment failure

Most payment failures fall into one of these categories:

• Payment authentication issues
• Insufficient funds
• Withdrawal amount exceeded
• Payment method supported issues
• Invalid or declined card details
• Too many failed attempts

Payment failing on Holidu

If your payment is failing on Holidu, check the following:

Payment authentication issue

You must authorize the payment in your banking app or enter a code, TAN, or PIN sent by your bank via text message or phone call. Complete this step to process your payment successfully.

Insufficient funds

Ensure that your account has enough balance to cover the full booking amount, including any fees.

Withdrawal amount exceeded

Your bank may have set daily, weekly, or monthly spending limits. Check your banking app or contact your bank to confirm your transaction limits.

Payment method supported

We currently accept the following payment methods:

• Credit Card
• PayPal
• iDeal (The Netherlands)
• Klarna (Austria, Germany, and The Netherlands)
• Sofort

Ensure you're using one of these methods. If you're trying to use a different payment method, please select one from the list above.

Invalid or declined card details

Common issues include:

• Incorrect or invalid CVC number
• Invalid or expired card number
• Card blocked or restricted by your bank for security reasons
• Cancelled card

Double-check your card information. If the problem persists, contact your bank to confirm your card status.

Too many failed attempts

If you've made 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Wait 1-2 hours before trying again. If the issue continues, contact your bank or try a different payment method.

Payment failing on Booking.com

Payment handling on Booking.com depends on your selected payment option at checkout.

If you chose "Pay Now"

Your payment is fully managed by Booking.com, and we do not have access to your payment details. To understand why your payment is failing, contact Booking.com's customer service via chat or phone call.

If you selected "Pay On"

Holidu is responsible for processing your payment. If your payment is failing, refer to the common reasons listed in the Holidu section above. The same payment issues and solutions apply.

Payment failing on Airbnb

Airbnb manages all payments directly. If you're experiencing issues processing your payment, contact Airbnb customer service via chat for further assistance.

You may also find helpful information in Airbnb's help section on why your payment is getting declined or isn't working.

Still having issues

If your payment continues to fail after checking all the above reasons, we recommend:

• Contacting your bank to confirm your card is active and not blocked
• Trying a different payment method if available
• Clearing your browser cache and cookies, then attempting the payment again
• Using a different device or browser to complete your booking
• Reaching out to the platform's customer service team for additional support