Payment failures usually happen because of your bank, your card details, or a payment limit. Your next step depends on where you booked: Holidu, Booking.com, or Airbnb. Find your booking channel below to see how to resolve the issue.

Why does my payment fail on Holidu?

Holidu processes your payment directly, so the reasons below apply to Holidu bookings and to Booking.com bookings where you selected "Pay On."

• Payment authentication issue: You must authorize the payment in your banking app, or enter a code (TAN or PIN) sent by your bank by text message or phone call. Check the secure payment link sent to your email.
• Insufficient funds: Make sure your account has enough balance to cover the full amount.
• Withdrawal amount exceeded: Your bank may have a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.
• Payment method supported: Make sure you use a valid payment method. We currently accept credit card, PayPal, iDEAL (the Netherlands), Klarna (Austria, Germany, and the Netherlands), and Sofort.
• Invalid or declined card details: Common issues include an incorrect CVC or invalid CVC length, an invalid or expired card number, a blocked or restricted card (your bank may decline transactions for security reasons), or a cancelled card. Check with your bank to confirm the status of your card.
• Too many failed attempts: After 5 or more unsuccessful attempts, further payments may be temporarily blocked. Wait 1 to 2 hours before trying again. If the problem continues, contact your bank or use another payment method.

Why does my payment fail on Booking.com?

Your next step depends on the payment option you selected when you booked.

If you chose "Pay Now"

Booking.com manages this payment, and Holidu does not have access to your payment details. Contact Booking.com customer service by chat or phone to find out why your payment failed.

If you chose "Pay On"

Holidu processes this payment, so the reasons listed in the Holidu section above apply to you.

Why does my payment fail on Airbnb?

Airbnb manages all payments directly. If your payment fails, contact Airbnb customer service through chat for further help.

You may also find your answer in the Airbnb help article Why your payment is getting declined or isn’t working.

Still need help?

If your payment still fails after you check the steps above, visit the Holidu Help Center for more guidance on managing your booking.