Why is my payment failing

Payment failures can be frustrating, but they're often easy to resolve. The reasons your payment is failing depend on which platform you're booking through: Holidu, Booking.com, or Airbnb. Below, we've outlined the most common causes and solutions for each.

Payment failing on Booking.com

When booking through Booking.com, the payment process depends on your selected payment option.

If you chose "Pay Now"

Booking.com manages your payment directly, and Holidu does not have access to your payment details. If your payment is failing, please contact Booking.com's customer service via chat or phone call for assistance.

If you selected "Pay On Arrival"

Holidu processes this payment. If it's failing, check the following reasons:

• Payment authentication issue: You must authorize the payment via the secure payment link sent to your email. This may require confirmation in your banking app or entering a code, TAN, or PIN sent by your bank.
• Insufficient funds: Ensure your account has enough balance to cover the payment.
• Withdrawal amount exceeded: Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank.
• Payment method supported: Use a valid payment method. We accept Credit Card, PayPal, iDeal (The Netherlands), Klarna (Austria, Germany, and The Netherlands), or Sofort.
• Invalid or declined card details: Common issues include incorrect CVC number, invalid or expired card number, blocked or restricted card, or cancelled card. Check with your bank to confirm your card's status.
• Too many failed attempts: If you've made 5 or more unsuccessful attempts, transactions may be temporarily blocked. Wait 1-2 hours before trying again, or use an alternative payment method.

Payment failing on Holidu

If your payment is failing on Holidu, it's likely due to one of these reasons:

• Payment authentication issue: You must authorize the payment in your banking app or enter a code, TAN, or PIN sent by your bank via text message or phone call.
• Insufficient funds: Ensure your account has enough balance to cover the payment.
• Withdrawal amount exceeded: Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.
• Payment method supported: Use a valid payment method. We accept Credit Card, PayPal, iDeal (The Netherlands), Klarna (Austria, Germany, and The Netherlands), or Sofort.
• Invalid or declined card details: Check for incorrect CVC number, invalid or expired card number, blocked or restricted card, or cancelled card. Contact your bank to verify your card's status.
• Too many failed attempts: If you've made 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Wait 1-2 hours before trying again. If the issue persists, contact your bank or use an alternative payment method.

Payment failing on Airbnb

Airbnb manages all payments directly. If you're experiencing payment issues, please reach out to Airbnb customer service via chat for further assistance. You may also find helpful information in their support article on why payments are getting declined or aren't working.

Need more help?

If you've checked all these reasons and your payment is still failing, contact your bank to confirm there are no restrictions on your account. You can also try using a different payment method or reaching out to customer support for your platform.