Why is my payment failing

Payment issues can be frustrating, but they're usually resolved quickly once you identify the cause. Below, we've compiled the most common reasons why payments fail across different booking platforms and how to fix them.

Payment Failure on Holidu

If your payment is failing on Holidu, it might be due to one of the following reasons:

Payment Authentication Issue

You must authorize the payment in your banking app or enter a code, TAN, or PIN sent by your bank via text message or phone call. Complete this step to proceed with your transaction.

Insufficient Funds

Ensure that your account has enough balance to cover the full payment amount.

Withdrawal Amount Exceeded

Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank to review these restrictions.

Payment Method Supported

Make sure you are using a valid payment method. Holidu currently accepts the following payment options:

• Credit Card
• PayPal
• iDeal (The Netherlands)
• Klarna (Austria, Germany, and The Netherlands)
• Sofort

Invalid or Declined Card Details

Common issues include:

• Incorrect CVC number or invalid CVC length
• Invalid or expired card number
• Blocked or restricted card (your bank may have declined the transaction for security reasons)
• Cancelled card (check with your bank to confirm its status)

Too Many Failed Attempts

If you have made 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Please wait 1-2 hours before trying again. If the issue persists, we recommend checking with your bank or using an alternative payment method.

Payment Failure on Booking.com

Payment issues on Booking.com depend on the payment option you selected during booking:

If You Chose "Pay Now"

Your payment is fully managed by Booking.com, and we do not have access to your payment details. To understand why your payment is failing, we recommend reaching out to Booking.com's customer service via chat or phone call.

If You Selected "Pay On Arrival"

Holidu is responsible for processing your payment. The same payment failure reasons listed above for Holidu bookings apply here. Follow the troubleshooting steps to resolve the issue.

Payment Failure on Airbnb

Airbnb manages all payments directly. If you are experiencing issues processing your payment, we kindly ask you to reach out to Airbnb customer service for further assistance.

You might find the answer to your question in their help section on why your payment is getting declined or isn't working.

Still Having Issues?

If you've checked all of the above and your payment is still failing, contact your bank directly to confirm there are no restrictions on your account or card. Alternatively, try using a different payment method to complete your booking.