Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest rating and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted.

You can also leave subscores for specific categories, including:

• Location
• Cleanliness
• Description accuracy
• Value for money

Additional comments about your stay or type of trip (for example, family, couple, or solo traveler) are also welcome and help other guests.

Who Can Leave a Review?

Eligibility

Only guests who booked and completed a stay via Holidu can leave a review. If you booked through a partner website, their review terms and conditions will apply instead.

Privacy Options

Reviews can be submitted anonymously, or with your first name and the first initial of your last name. To edit or delete a review you have submitted through Holidu, please contact our Customer Service team.

What Reviews Do We Display?

We show reviews from both Holidu guests and trusted partner websites to give you the complete picture of each property.

Types of Reviews Shown

• Individual reviews with written text and scores
• Aggregated ratings compiled from multiple guests
• Additional reviewer information, such as travel party type or country of origin

How Reviews Are Sorted

Reviews are organized by:

• Date of booking
• Whether text is included with the rating
• Guest type or rating score filters, when available

Display of Negative Reviews

For fairness to property owners, negative reviews below a certain score are only displayed if a property has at least two reviews total.

Review Compliance Standards

We want all reviews to be genuine, respectful, and helpful. Your opinion matters—whether positive or negative. However, reviews must meet the following standards to be published.

What Is Not Allowed in Reviews

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details (such as emails, phone numbers, or full names)
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of other guests
• Reviews written by hosts or incentivized reviews

What We Encourage

• Honest, travel-related feedback based on your real experience
• Relevant experiences and observations that help other travelers make decisions
• Original, unbiased content from genuine guests

Translations Disclaimer

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations. If you notice an inaccuracy in a translated review, please contact our Customer Service team.

Frequently Asked Questions

Can I leave a review without creating an account?

No. Only guests who have completed a booking and stay through Holidu can leave a review. This ensures all reviews come from verified guests with genuine experience at the property.

How long do I have to leave a review after my stay?

You can submit a review at any time after your stay has been completed. However, reviews submitted closer to your stay date may be more helpful to other travelers as they reflect recent experiences.

Can I change my review after I submit it?

To edit or delete a review you have submitted through Holidu, please contact our Customer Service team. They can assist you with making changes to your review.

What happens if my review is rejected?

If your review doesn't meet our compliance standards, it will not be published. Common reasons include personal details, external links, or inappropriate language. You may resubmit a revised review that complies with our guidelines.

Are fake or incentivized reviews allowed?

No. We do not allow fake reviews, spam content, or reviews that have been incentivized by property owners or third parties. All reviews must be genuine and based on your actual stay experience.

Can I include photos or videos in my review?

Currently, Holidu reviews accept text and numerical ratings. Check our Help Center for updates on additional review features that may be available in your region.