Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about account verification, document requirements, and payment setup.

The upload of my documents does not work, what can I do?

If you're experiencing issues uploading your documents, follow these steps to resolve the problem:

• Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB. Please note that screenshots of ID documents are not accepted by Adyen.
• Try using a different web browser if you continue to experience issues.
• If the problem persists, reach out to our support team through the contact form in your Holidu account.

Our support team is here to help you get your account verified quickly.

My ID document got declined, what can I do?

If your ID document was declined, it likely didn't meet one of our verification requirements. Double-check that your document meets these standards before resubmitting.

General ID Requirements

• The document must not be expired
• The photo ID must have the machine-readable zone visible (if applicable)
• The document must be a physical photo ID, not a digital copy or screenshot

Specific Requirements for Passports and ID Cards

• Provide separate files for front and back (required for ID cards or driver's licenses)
• Ensure images are full-colour, cropped, and straightened
• The document must be a photo or scan, not a screenshot, printout, or photo of a screen

Here are examples of properly formatted ID documents:

Special Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years total. This extension does not apply to IDs issued to minors or other document types.

Special Considerations for Greece

We recommend using your passport for identification purposes.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Make sure the bank account proof clearly displays both account holders' names to avoid delays in verification.

Where can I find my business registration details?

You'll find your business registration details on an official document issued by a reliable source, such as your local commercial register. The document must be no older than 12 months or include a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid verification delays. Below is a comprehensive guide for country-specific business registration information:

Austria

• Source: Company register
• Business registration number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France

• Source: Trade and company register
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany

• Source: Trade Register (free download of Trade Register extract possible)
• Business registration number: Handelsregisternummer (e.g., HRB 154165)
• Tax ID: Steuernummer (e.g., 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., DE 115235681)

Greece

• Source: General Commercial Registry
• Business registration number: GEMI number (e.g., 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g., EL123456789)

Italy

• Source: Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal)
• Business Registration number: Partita IVA or Codice fiscale (e.g., 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g., TO0091712)
• VAT number: Partita IVA (e.g., IT12345678901)

Netherlands

• Source: Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (e.g., KVK 81394179)
• Tax ID: RSIN (e.g., 811786523)
• VAT Number: Btw-nummer (e.g., NL123456789B01)

Portugal

• Source: Business register
• Business Registration number: Número de Identificação de Pessoa Colectiva (NIPC) (e.g., 123456789)
• VAT number: Número de IVA (e.g., PT123456789)

Spain

• Source: Spanish Business Register
• Business Registration number: Número de Identificación Fiscal (NIF) (e.g., A39000013)
• VAT Number: Número de Identificación a efectos de IVA (e.g., ESX12345678)

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include bank statements, deposit tickets or forms, screenshots of online banking, official bank-issued letters, or cheques. Your bank account proof must meet the following requirements:

• The account holder's name must match your legal entity name
• The account number or IBAN must be clearly visible
• The document must be dated within the last 12 months (exemptions apply for RIBs, cheques, or TAMIEYTHPIO)
• The document must include bank-issued indicators such as the bank name or logo

If you use a trading name, you may need to provide a supporting document to connect it to your legal entity.

Additional Requirements for IBANs

Your IBAN must belong to a SEPA (Single Euro Payments Area) country. The following SEPA countries are supported:

Austria (AT), Belgium (BE), Cyprus (CY), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Monaco (MC), Netherlands (NL), Poland (PL), Portugal (PT), San Marino (SM), Slovakia (SK), Slovenia (SI), Spain (ES), Switzerland (CH), and United Kingdom (GB).

Why am I asked to log in to my Online Banking?

You have two options to verify your bank account: instant verification through Online Banking or uploading a bank account proof. Online Banking verification is secure and provides immediate confirmation, while uploading a statement may take up to 72 hours to process.

Choose the option that works best for you. Both methods are secure and equally valid.

Is there a risk of me not receiving my payments?

As long as you provide proper documentation that matches the bank account holder's name, there is no risk to receiving your payments. For companies, this documentation should match the decision-makers listed on your business registration.

Our verification process is designed to protect both you and Holidu by ensuring all documentation is accurate and complete.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure complete confidentiality. If you have concerns about your data or wish to request data deletion, please contact us through the support form in your account.

Your privacy and security are our top priorities.

I don't trust this company to have my documents.

We use Adyen, a leading global payment provider, to manage your payments securely. Adyen is trusted by many major companies and maintains industry-leading security standards. If you don't recognize Adyen, it's likely because they operate behind the scenes for many popular services you already use and trust.

Companies Using Adyen

Adyen processes payments for major brands including:

• Holidu
• Uber
• Spotify
• McDonald's
• Booking.com
• Airbnb
• Flixbus
• Amadeus
• Vodafone

Will I get confirmation when I submit all the information?

Yes, once your information is verified, you will receive a confirmation email to the address associated with your Holidu account.

This confirmation confirms that your account verification is complete and you're ready to start receiving payments.

Need Additional Help?

We hope this FAQ helps answer most of your questions about account verification. If you have additional questions or need further assistance, please reach out to our support team through the contact form in your Holidu account. We're here to help make your hosting experience smooth and successful.

Thank you for being a valued host on Holidu!