How do I change my bank details?

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process yet, you will not be able to change your bank details at this time. In most cases, we have not collected your bank details. You will only be able to add or update your IBAN once you complete the Adyen bank account verification process.

To get started with verification, please refer to our account verification guides:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host

Changing Bank Details for Verified Accounts

If your account has completed Adyen's bank account verification process, you can update your bank details by following these steps:

1. Log in to your account
2. Click on the Holidu Logo in the top right corner
3. Select "Account"
4. Scroll down to "Bank information"
5. Click "Edit"

A new window will open with your bank details tab. Click on the right-hand side, delete your current IBAN number, and enter your new IBAN number.

Verification Methods

Ensure the bank account holder and the Holidu account owner are the same person. For companies, the account name must match your registered company name. Choose one of the following verification methods:

Instant Verification (not available in Greece, Austria, or Italy)

• Search and select your online banking provider
• Log into your online banking account through the verified partner, Tink
• Your banking login data will not be stored for security and safety reasons

Manual Verification

• Enter your details and upload a bank document as proof
• The document must be issued within the last 12 months
• The document must display your name and visible IBAN
• For non-EU residents, the document must display the bank location
• Upload the document and click 'Next'
• Verification may take up to 72 hours

Important Information

• An International Bank Account Number (IBAN) is used worldwide to identify individual accounts. You can find your IBAN in your online banking platform and on your account statements.
• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person or company we have signed the agreement with.
• If your Holidu account is registered as a company account, we can only process payments to the company's IBAN.
• The IBAN proof must be clear, visible, and recent—an official document where we can see both the bank account holder name and IBAN.
• Holidu only issues payments to EUR accounts.
• If you are changing your IBAN alongside other account details, it may take some time to see these updates in the PMS.

Additional Resources

• Account Verification - FAQs