How do I change my bank details?

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process yet, you will not be able to change your bank details at this time. In most cases, we have not collected your bank information. You will only be able to add or update your IBAN once you complete the Adyen bank account verification process.

Learn more about account verification:

• How do I verify my Account as a company
• How do I verify my Account as a Private Host
• Account Verification - FAQs

Changing Bank Details for Verified Accounts

If your account has been verified by Adyen, follow these steps to change your bank details:

Step-by-Step Instructions

1. Log in to your account
2. Click on the Holidu Logo in the top right corner
3. Click on "Account"
4. Scroll down to "Bank information"
5. Click on "Edit"

A new window will open with your bank details. You can now:

• Click on the right-hand side of your current IBAN
• Delete the current IBAN number
• Add your new IBAN number

Verification Methods

After entering your new IBAN, you must verify your bank account. Choose one of two methods:

Instant Verification (not available in Greece, Austria & Italy)

• Search and select your online banking provider
• Log into your online banking account through our verified partner, Tink
• Your banking login data will not be stored for security and safety reasons

Manual Verification

• Enter your details and upload a bank document as proof
• The document must be issued within the last 12 months
• The document must clearly show your name and visible IBAN
• For non-EU residents, the document must display the bank location
• Verification may take up to 72 hours

Important Requirements

• The bank account holder and Holidu account owner must be the same person. For companies, the name must match your registered company name.
• An International Bank Account Number (IBAN) is used worldwide to identify individual accounts. You can find your IBAN in your E-Banking and on your account statements.
• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person or company we have signed the agreement with.
• If your Holidu account is registered as a company, we can only issue payments to the company's IBAN. Submit a valid bank account under the company name registered in your account.
• The IBAN proof must be clear, visible, and recent—an official document or well-grounded evidence showing both the bank account holder and IBAN.
• Holidu only issues payments to EUR accounts.
• If you are changing your IBAN alongside other account details, it may take some time for these updates to appear in your Property Management System (PMS).

Learn more: Account Verification - FAQs