Hosts

Service Animals

At Holidu, we believe in inclusivity and want all guests to feel welcome — including guests who rely on service animals. As a host, you cannot discriminate against guests who need a service animal, and you must accommodate them just as you would any other guest. By accommodating guests with service animals, you help create an inclusive and respectful environment.

What Is a Service Animal?

A service animal is not a pet — it's a specially trained companion that helps individuals with disabilities by performing specific tasks to support their daily lives. The most common service animals are dogs, and some examples include:

Guide dogs for the blind or visually impaired
Hearing alert dogs for the deaf or hard of hearing
Seizure alert dogs for people with epilepsy
Assistance dogs for a variety of other needs

Service animals are not considered pets. This means they are allowed on your property even if your holiday home isn't typically pet-friendly.

Key Points for Hosts

No Extra Charges: Since service animals aren't pets, you cannot charge an additional fee for them. This includes pet fees and extra cleaning charges.
Full Access: Service animals must be allowed in all areas of the property that are open to guests. You should not refuse access based on your pet policy.
Legal Requirement: According to the UN Convention on the Rights of Persons with Disabilities (CRPD), people with disabilities must be granted equal access to public and private spaces, which includes holiday homes. Learn more about the UN Convention on the Rights of Persons with Disabilities.

European Laws and Regulations

Service animal regulations vary across Europe. Here are the specific laws for each country:

If you have questions about service animal regulations in your specific country, check the relevant link above or reach out to your local Holidu team for clarification. We're here to help make your holiday home as welcoming and inclusive as possible.

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