How can I contact Customer Service?

We're here to help! Our Customer Service team is available through multiple contact methods to assist you with your hosting questions and concerns. To ensure we can help you as quickly as possible, please have your Property ID ready when you contact us. If your inquiry relates to a specific booking, also provide your Booking ID.

Phone Support

Our phone lines are available Monday through Friday. Support hours and available languages vary depending on your inquiry type.

Booking, Cancellations, or Guest Information

Hours: 8:00 a.m. – 10:00 p.m. CET (German, English, Italian, Spanish, French)
Hours: 09:30 a.m. – 5:00 p.m. CET (Dutch, Greek, Portuguese)

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Listings, Configuration, or Payouts

Hours: 09:30 – 13:00 and 14:00 – 17:00 CET (Monday – Friday)

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can reach our Customer Service team via WhatsApp for text-based support Monday through Friday.

Availability and Hours

• 09:00 – 13:00 CET
• 14:00 – 18:00 CET

WhatsApp Number: +49 1579 2347507

Important Information About WhatsApp Support

• Text messages only – calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Holidu Assistant

For quick answers and support, you can also use the Holidu Assistant available in your host dashboard at https://host.holidu.com/app/assistant. This tool can help you find answers to common questions and access important resources.

Emergency Support

If you need emergency assistance during weekends or outside regular business hours, visit our help center for information on how to get support with on-site emergencies.

Tips for Contacting Customer Service

• Have your Property ID ready: This helps us locate your information quickly and resolve issues more efficiently
• Include your Booking ID: If your question relates to a specific booking, provide this number for faster assistance
• Choose the right contact method: Use phone for urgent matters, WhatsApp for text-based inquiries, or the Holidu Assistant for self-service support
• Select the appropriate support line: Call the phone number that matches your inquiry type and preferred language

Our Customer Service team is committed to providing you with prompt and helpful support to ensure your success as a Holidu host.