As a host on Holidu, we understand that you may need to reach our Customer Service team for various support needs. Whether you have questions about your property, need assistance with bookings, or require help with account management, we're here to help. Below are all the methods available to contact our dedicated Customer Service team.

Why Provide Your Property ID and Booking ID?

When contacting us, please always provide your Property ID. This helps us locate your information quickly and resolve your questions or concerns more effectively. If your request is related to a specific booking, please also include the Booking ID. With these details, we can assist you more promptly and accurately.

Contact Methods Available

1. Holidu Assistant

Our digital assistant is available through your host dashboard at https://host.holidu.com/app/assistant. This is a quick way to get answers to common questions and access support resources directly from your account.

2. Phone Support

Our phone support team is available seven days a week to assist you. Support hours and available languages vary depending on your request type. We offer support in multiple languages to better serve our international host community.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available for pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Property Configuration & Listing Support

Available for amenities, descriptions, pricing changes, and other listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Advanced Host Support

Available for complex or escalated property issues requiring specialized assistance.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

3. WhatsApp Support

You can also contact our Customer Service team via WhatsApp for text-based support. This convenient option allows you to reach us through a messaging platform you may already use.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines:

• Text messages only – calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Choosing the Best Contact Method

The right contact method depends on your needs and preference. If you need immediate assistance or prefer speaking directly with a representative, phone support is the best option. For text-based communication or if you prefer not to make a phone call, WhatsApp offers a convenient alternative. The Holidu Assistant is perfect for quick answers to frequently asked questions and can often resolve issues without needing to contact our team directly.

Tips for Faster Support

To help our Customer Service team assist you more efficiently:

• Have your Property ID ready before contacting us
• Include your Booking ID if your inquiry relates to a specific reservation
• Clearly describe your issue or question
• Be ready to provide any relevant booking or property details

Our dedicated Customer Service team is committed to providing you with prompt and helpful support. We look forward to assisting you with any questions or concerns about your Holidu hosting experience.