How can I contact Customer Service?

We're here to help! As a host on Holidu, you have multiple convenient ways to reach our Customer Service team. Whether you prefer phone support, WhatsApp messaging, or our in-app assistant, we're available to answer your questions about bookings, listings, payouts, and more.

To help us assist you faster, please always have your Property ID ready when contacting us. If your question relates to a specific booking, include your Booking ID as well. These details enable our team to locate your information quickly and provide accurate support.

Contact Methods

Holidu Assistant (In-App Support)

Our fastest support option is the Holidu Assistant, accessible directly from your host dashboard at https://host.holidu.com/app/assistant. This in-app chat feature allows you to get immediate answers to common questions without leaving the platform.

Phone Support

Call our dedicated phone support team during business hours. We offer support in multiple languages across different regions. Phone hours vary depending on your inquiry type:

For Bookings, Cancellations, or Guest Information:

• Monday – Friday: 8:00 a.m. – 10:00 p.m. CET (German, English, Italian, Spanish, French)
• Monday – Friday: 09:30 a.m. – 5:00 p.m. CET (Dutch, Greek, Portuguese)

For Listings, Configuration, or Payouts:

• Monday – Friday: 09:30 – 13:00 and 14:00 – 17:00 CET (All languages)

Phone Numbers by Language:

Language	Phone Number
German	+49 89 628 26202
English	+44 7460 699157
Italian	+39 0471 1804166
Spanish	+34 871 550 571
French	+33 5 16 63 60 78
Dutch	+31 20 249 1263
Greek	+30 21 1199 6214
Portuguese	+351 92 324 1556

WhatsApp Messaging

You can contact our Customer Service team via WhatsApp for quick text-based support. This option is available Monday through Friday during the following hours:

• 09:00 – 13:00 CET
• 14:00 – 18:00 CET

WhatsApp Number: +49 1579 2347507

Important Information:

• WhatsApp support is for text messages only — we cannot receive calls via this number
• Always include your Booking ID and Property ID in your message for faster resolution
• This WhatsApp number is exclusively for host support. Please do not share it with your guests

Weekend and Emergency Support

For urgent situations that occur outside regular business hours or during weekends, we have specialized emergency support available. Visit our help center for information on how to contact us in case of on-site emergencies or weekend issues that require immediate assistance.

Choosing the Right Contact Method

Select the contact method that works best for your situation:

• Quick answers or non-urgent questions: Use the Holidu Assistant for instant support
• Complex issues or urgent matters: Call our phone support team for direct conversation with a specialist
• Convenient text-based communication: Send a WhatsApp message during business hours

Whatever method you choose, our Customer Service team is committed to resolving your questions promptly and professionally.