Holidu Customer Service is available to hosts through the Holidu Assistant, by phone, and via WhatsApp. To get faster help, always include your Property ID, and add your Booking ID if your question is about a specific reservation.

How to Contact Holidu Customer Service

• Holidu Assistant: Start a chat with our assistant to get quick answers and support.
• Phone: Call the number for your language and type of request. Details are listed below.
• WhatsApp: Send text messages to our dedicated host number from 09:00 to 18:00 CET. Calls are not possible through WhatsApp.

What to Have Ready Before You Contact Us

Having these details ready helps our team locate your information and resolve your request more quickly:

• Your Property ID
• Your Booking ID, if your question relates to a specific booking

Phone Support Hours and Numbers

Our phone support is available 7 days a week. Hours depend on the language and the type of request.

Booking Inquiries, Payments, Modifications, Cancellations and Complaints

This line handles pre- and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (German, English, Italian, Spanish, French)

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET (Dutch, Greek, Portuguese)

• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Use this line for help with amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM – 6:00 PM CET, Monday to Sunday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Advanced Host Support

This line is for complex or escalated property issues that need extra attention.

Hours: 9:00 AM – 6:00 PM CET, Monday to Friday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team by WhatsApp. This channel supports text messages only.

• Availability: 09:00 – 18:00 CET, Monday to Sunday
• Number: +49 1579 2347507

Important:

• Calls cannot be received through WhatsApp.
• Always include your Booking ID and Property ID in your message.
• This WhatsApp number is for hosts only. Please do not share it with guests.

Which Contact Method Should You Choose?

For fast answers to common questions, start with the Holidu Assistant. For urgent booking or payment matters, call the booking inquiries line in your language. For listing changes, use the property configuration line. For complex issues that need escalation, call the advanced host support line on weekdays.

Still have questions? Open the Holidu Assistant to get started, and have your Property ID ready.