Getting in touch with our Customer Service team is easy. We offer multiple contact methods to help you with booking inquiries, property configuration, payments, modifications, cancellations, complaints, and advanced support. To ensure we assist you quickly, please have your Property ID and Booking ID ready when contacting us.

Contact Methods

Phone Support

Our phone lines are available 7 days a week. Select the appropriate number based on your inquiry type and preferred language.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Available 9:00 AM – 9:00 PM CET daily for pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

For Property Configuration & Listing Support

Available 9:00 AM – 6:00 PM CET, Monday through Sunday for amenities, descriptions, pricing changes, and listing modifications.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

For Advanced Host Support

Available 9:00 AM – 6:00 PM CET, Monday through Friday for complex or escalated property issues.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp

You can contact our Customer Service team via WhatsApp for text messages. Please note that calls cannot be received through WhatsApp.

Availability: 09:00 – 18:00 CET, Monday through Sunday

Number: +49 1579 2347507

Important reminders:

• Always include your Property ID and Booking ID in your message
• This WhatsApp number is exclusively for hosts and should not be shared with guests
• Text messages only; calls are not available

Before You Contact Us

To help us assist you more quickly and effectively, please prepare the following information:

• Property ID: This helps us locate your property information immediately
• Booking ID: Include this if your request relates to a specific booking
• Description of your issue: Be clear and concise about what you need help with

Choose Your Contact Method

Select the contact method that works best for you based on your time zone and preferred communication style. Phone support offers the quickest resolution for urgent matters, while WhatsApp provides a convenient texting option during business hours. Regardless of which method you choose, our dedicated Customer Service team is ready to help resolve your questions and concerns.