Who can I contact in case of an emergency during the weekend?

We understand that emergencies don't follow a 9-to-5 schedule. That's why Holidu provides dedicated weekend support to help you handle urgent situations quickly and effectively. Whether you're dealing with a guest issue, booking cancellation, or other critical matter, our customer service team is available to assist you during weekend hours.

Weekend Customer Service Availability

On weekends, our customer service team handles urgent requests related to specific bookings, including cancellations, guest issues, and other emergencies. For general inquiries about your property and Holidu's services, please reach out during our weekday hours (Monday to Friday).

If you have extremely urgent questions or emergencies during the weekend, you can contact us via phone, the Holidu assistant, or WhatsApp.

Important: Information to include in your message

When contacting Holidu, always include the following details in your message:

• Your Booking ID
• Your Property Name
• Your Property ID

This information helps our team locate your case quickly and provide faster assistance.

Weekend Phone Support

Our customer service team is available by phone during the following times:

Support Hours

• Saturday: 12:00 – 20:00 CET
• Sunday: 16:00 – 20:00 CET

Phone Numbers by Language

• German: +49 89 628 26202
• English (UK): +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571

Contact via Holidu Assistant

You can also reach out to our team through the Holidu assistant, which provides support during weekend emergency situations.

WhatsApp Support

For text-based communication during weekends, WhatsApp is available during the following times:

WhatsApp Availability

• Saturday: 16:00 - 20:00 CET
• Sunday: 16:00 - 20:00 CET

How to Contact via WhatsApp

Send a WhatsApp text message in your preferred language to: +49 1579 2347507

Please note: WhatsApp support is for text messages only—calls cannot be accepted via WhatsApp. Always include your Booking ID and Property ID in your message for faster assistance. This WhatsApp contact is exclusively for hosts and should not be shared with guests.

Additional Support Resources

For a comprehensive overview of all contact methods and support hours, visit the following help center articles:

• How can I contact Customer Service?
• How can I get support with an on-site emergency?

Summary: Weekend Emergency Contact Options

To quickly summarize, you have three ways to reach Holidu during weekend emergencies:

1. Phone: Call the dedicated number for your language (available Saturday 12:00-20:00 CET and Sunday 16:00-20:00 CET)
2. Holidu Assistant: Access support through the Holidu assistant app
3. WhatsApp: Send a text message to +49 1579 2347507 (available Saturday and Sunday 16:00-20:00 CET)

Remember to include your Booking ID and Property ID with any inquiry to ensure the fastest possible response to your weekend emergency.