Automated Guest Communication is a system designed to streamline your interactions with guests throughout their booking journey. From the moment a guest reserves your property until after their stay, Holidu automatically sends a series of messages that keep guests informed and engaged. This helps reduce manual communication tasks, allowing you to focus on delivering exceptional service.

What Messages Are Sent?

Booking Confirmation for the Guest

As soon as a guest completes a booking, they receive an immediate confirmation message containing all essential details about their accommodation and stay, including check-in dates, property information, and booking reference.

1st Payment Confirmation for the Guest

Once the initial payment is processed, guests receive a confirmation detailing the payment transaction. This message reassures them that their payment was successful and properly recorded in the system.

Balance Payment Confirmation for the Guest

After guests complete their balance payment, an automatic confirmation is sent acknowledging receipt of the full payment. This provides complete transparency regarding their financial transactions.

Arrival Information for the Guest

Prior to arrival, guests receive detailed check-in information including arrival times, check-in instructions, and directions to the property. This ensures a seamless arrival experience without confusion or delays.

Feedback Request for the Guest

Following their stay, guests automatically receive an invitation to share feedback and reviews. This encourages them to provide valuable insights while their experience is fresh, helping improve future stays.

How This Works for You

These automated messages are triggered regardless of which distribution channel guests use to make their booking. The system handles all communication timing and delivery, reducing your administrative workload while maintaining professional, consistent contact with guests throughout their stay cycle.