Managing booking modifications is now easier than ever. With the Booking Modification feature in your Holidu Account, you can handle guest requests for changes directly—no need to go through intermediary steps. This streamlined process gives you more control, faster response times, and ultimately creates a better experience for your guests.

Why Handle Booking Modifications Directly in Holidu?

Previously, when guests requested changes to their bookings through Airbnb or Booking.com, the process required additional steps and communication channels. Now, these requests come straight to your Holidu account, offering you several key benefits:

Direct Control Over Your Bookings

Guest requests for booking changes arrive directly to you. You have complete control to approve, decline, or suggest modifications based on your property's availability and your personal preferences as a host.

Faster Response Times

By managing modifications directly in one place, you can respond to guest requests much quicker. Reduced wait times mean happier guests and a better overall experience for everyone involved.

More Time to Focus on Hosting

With this seamless process handling booking changes, you'll have more time and energy to focus on what matters most—providing an excellent experience for your guests during their stay.

How Does the Booking Modification Process Work?

Step 1: Receive Notification of Modification Requests

When a guest requests a booking modification, you'll be notified immediately through multiple channels:

• Email notification
• Push notification in the Holidu App (if enabled)

To ensure you don't miss any requests, make sure push notifications are enabled in your Holidu App settings.

Step 2: View the Modification Request in Your Account

In addition to notifications, modification requests are displayed in two key locations within your Holidu account:

• Your home page dashboard
• Your booking overview section

You can also view these requests directly in the Holidu App for convenient access on the go.

Step 3: Review the Request Details

When you open a modification request, you'll find all the information you need to make an informed decision:

• Duration changes (shortened or extended stays)
• Guest count adjustments (additional or fewer guests)
• Date modifications (different check-in or check-out dates)
• Updated earnings based on the proposed modification

This gives you complete transparency before you decide whether to accept or reject the request.

Step 4: Accept or Reject the Request

Once you've reviewed all the details, simply click to accept or reject the modification request. It's a single-click process—no complicated forms or lengthy procedures.

Step 5: Guest Receives Your Decision

After you respond, the guest is notified of your decision automatically. Updated booking details are shared with them immediately, so everyone has the most current information about their reservation.

What If You Want to Accept a Modification With a Different Price?

If a guest requests a modification and you'd like to accept it but with a price adjustment different from what the guest proposed, please reach out to Holidu's Customer Support team. They'll handle your request and ensure the modification is completed with the price terms you agree on.

Where Does This Feature Apply?

The Booking Modification feature is currently available for bookings from:

• Airbnb
• Booking.com

We prioritized these two platforms because they represent a significant portion of your bookings and provide the most impact in reducing manual work for hosts like you.

Please note that as we implement this feature, some modification requests may still follow the traditional process through our customer support team. This is part of our gradual rollout to ensure a smooth experience for all hosts.

We're continuously working to enhance and expand this feature. Stay tuned for further improvements that will continue to make your hosting experience easier and more efficient.