The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster and maintain better control over your calendar.

What is Booking Modification?

Previously, booking modification requests from guests on Airbnb or Booking.com required intermediary steps and manual coordination. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each request and complete decision-making control over your availability.

Benefits of Handling Booking Modifications in Your Holidu Account

• Direct handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences without additional steps.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience.
• Better visibility: See all modification requests in one place with key details about the proposed changes.
• More time for hosting: With fewer manual steps, you have more time to focus on providing excellent service to your guests.
• Automatic updates: Once you make a decision, guests are notified automatically and booking details are updated in real-time.

How Does the Booking Modification Process Work?

Step 1: Receive Notifications

You'll receive notifications via email and the Holidu app whenever there's a booking modification request from a guest.

Step 2: Review Requests in Your Account

Modification requests appear on your home page and in your booking overview within your Holidu account and the Holidu app, making them easy to find and manage.

Step 3: Check the Details

Each modification request includes important details to help you make an informed decision:

• Duration changes (number of nights)
• Guest count adjustments
• Date modifications (check-in and check-out dates)
• Updated earnings based on the proposed modification

Step 4: Accept or Decline the Request

After reviewing the request details, you can accept or reject the modification with a single click. Your decision is final and will be communicated to the guest immediately.

Step 5: Automatic Guest Notification

The guest will be notified of your decision automatically, and updated booking details will be shared directly with them. There are no additional actions required from you.

Important Notes

Push notifications: To receive timely notifications about booking modification requests in the Holidu app, ensure that push notifications are enabled in your app settings.

Custom pricing: If you want to accept a modification request with a different price than the guest proposed, please reach out to Holidu's Customer Support team so your request can be handled properly.

Where Does This Feature Apply?

The Booking Modification feature is currently available for:

• Airbnb
• Booking.com

These channels were prioritized since they generate the highest volume of modification requests. During the rollout phase, some modification requests may still be processed through our customer support team as we expand the feature. We're continuously refining this feature based on host feedback to make it even more useful for you.

Need Help?

If you have questions about a specific booking modification request or need assistance with custom pricing arrangements, contact Holidu's Customer Support team for personalized assistance.