The Booking Modification feature lets you handle guest requests to change a booking from your Holidu account, so you can respond to guests faster.

Context

Previously, booking modification requests from guests on Airbnb or Booking.com required some intermediary steps. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each request and the decision over your calendar.

Your Benefits

• Direct handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience.
• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well.

How Does This Process Work?

Step 1: Receive Notifications

You'll receive notifications via email and the Holidu app whenever there's a booking modification request. Push notifications must be enabled in the Holidu app to receive in-app alerts.

Step 2: View Requests in Your Account

Requests will also appear on your home page and booking overview in your Holidu account and in the Holidu app, making them easy to find and manage.

Step 3: Review Key Details

Each booking modification request will display the following information:

• Duration changes
• Guest count adjustments
• Date modifications
• Updated earnings based on the modification

Step 4: Accept or Reject the Request

After reviewing the request, you can accept or reject it with one click. If you need to accept a modification with a different price, please reach out to Holidu's Customer Support team so your request can be handled.

Step 5: Guest Notification

The guest will be notified of your decision, and updated booking details will be shared automatically. Once you've made your decision, the process is complete.

Where Does This Apply?

This feature is available for Airbnb and Booking.com first, since these channels generate the most modification requests. Initially, some requests may still follow the previous process through our customer support team as we roll the feature out gradually.

We'll keep refining this feature based on host feedback.

Need Help?

If you have questions about booking modifications or need assistance with a specific request, don't hesitate to contact Holidu's Customer Support team. We're here to help you manage your bookings efficiently.