The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster. Previously, modification requests from guests on Airbnb or Booking.com required several intermediary steps. Now you can review each request, see its details, and decide what happens to your calendar in one place.

What Are the Benefits of Handling Booking Modifications in Your Holidu Account?

• Direct handling: Guest requests for booking changes come straight to you. You can approve or decline them based on your availability and preferences.

• Faster responses: You can respond to guest requests in fewer steps, which reduces wait times and supports a better guest experience.

• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well.

How Does the Booking Modification Process Work?

1. You will receive a notification by email and in the Holidu app whenever a guest submits a booking modification request.

   

2. Requests also appear on the home page and in the booking overview of your Holidu account, as well as in the Holidu app.

   

3. Review the key details of the request, which include:

   • Duration changes
   • Guest count adjustments
   • Date modifications
   • Updated earnings based on the modification

4. After reviewing the request, accept or reject it with one click.

   

5. The guest is notified of your decision, and the updated booking details are shared automatically.

That's it. Your booking is updated and your calendar reflects the outcome.

Important Notes

• To receive notifications in the Holidu app, make sure push notifications are enabled.
• If you want to accept a modification with a different price, contact the Holidu Customer Support team so your request can be handled.

Where Does This Feature Apply?

The Booking Modification feature is available first for Airbnb and Booking.com bookings, since these channels generate the most modification requests. As we roll the feature out gradually, some requests may still follow the previous process through our Customer Support team.

We will keep refining this feature based on host feedback.