What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, the cancellation policy attached to that specific booking determines both the guest's refund and your payout as a host. You don't need to process any refunds—Holidu handles all refund calculations and payments automatically based on the policy in place.

How Are Guest Cancellations Handled?

The Guest Cancels Through Their Booking Channel

Guests must cancel directly through the platform where they made their reservation, whether that's Holidu, Airbnb, Booking.com, Vrbo, or another channel. The system automatically applies the cancellation policy tied to that booking.

The Cancellation Policy Determines Payouts

Each booking includes a cancellation policy that specifies refund eligibility based on when the cancellation occurs. Your payout follows the policy set for your property—whether that results in a full payout, partial payout, or no payout depending on the cancellation timing.

You Receive a Cancellation Notification

Once a guest cancels, you'll receive an email confirmation. Log into your Holidu host account to review cancellation details and any payout updates in the Bookings section.

Where to Find the Cancellation Policy

To view the exact cancellation policy for any booking:

1. Log into your Holidu host account
2. Go to the Bookings section
3. Select the specific booking
4. Scroll down to view the Cancellation Policy details

What Happens to Your Calendar?

Once a cancellation is confirmed, the dates automatically become available for new bookings. Your calendar updates in real-time, so you can accept new reservations for those dates immediately.

Key Points to Remember

• Your cancellation policy controls the refund amount and your payout
• Holidu processes all refunds automatically—no action needed from you
• Calendar dates are released immediately after cancellation confirmation
• Check your email and host account for cancellation notifications

If you have questions about a specific cancellation or need clarification on your property's cancellation policy, contact the Holidu support team for assistance.