What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your property's cancellation policy automatically determines the refund they receive and your payout as the host. You don't need to process any refunds—Holidu handles this according to the policy attached to the booking.

How Are Cancellations Handled?

1. The Guest Cancels Through the Booking Channel

Guests must cancel directly through the platform where they made their reservation (Holidu, Airbnb, Booking.com, Vrbo, or another channel). The system automatically applies the cancellation policy linked to that booking.

2. The Cancellation Policy Determines Your Payout

Each booking has a specific cancellation policy that defines the refund amount based on when the guest cancels. Your payout is processed according to this policy—whether the guest receives a full, partial, or no refund depends on the timing and policy terms.

3. You'll Receive a Cancellation Notification

Once a guest cancels, you'll get an email notification. Log into your Holidu host account and check the Bookings section to review cancellation details and payout updates.

Finding the Cancellation Policy for a Booking

To see the cancellation policy applied to any booking, log into your Holidu account, navigate to the Bookings section, and scroll down to view the Cancellation Policy listed in that booking's details.

Key Points to Remember

• Your Cancellation Policy Applies — The guest's refund and your payout depend entirely on the cancellation policy selected for that booking.
• Your Calendar Updates Automatically — Once a cancellation is confirmed, those dates become available for new bookings immediately.
• No Action Required — Holidu processes all refunds automatically based on the policy; you don't need to do anything.