When you submit a Host Cancellation request, we need you to provide specific proof to help us review your situation fairly and quickly. The type of documentation required depends on why you're requesting the cancellation.

Types of proof by situation

Personal emergency or health issue

• Medical certificate
• Doctor's note
• Hospital discharge papers
• Official documentation confirming the illness or emergency

Property affected by a natural disaster or severe weather event

• Photos of the property damage
• News reports, official weather alerts, or civil authority statements (e.g., evacuation orders)
• Insurance claim or service provider reports (optional but recommended)

Concerns about guest behavior or intentions

• Screenshots of guest behavior or messages raising valid concerns
• References to house rules being violated, where applicable

Technical or configuration issues

• Screenshots of technical issues (e.g., calendar sync errors, double bookings)
• Confirmation from Holidu Support or your Account Manager (if applicable)
• Documentation of account transitions if relevant (e.g., emails about merges or transfers)

What you need to know

To help us process your request faster, make sure your documentation is clear, complete, and dated. Your proof should clearly relate to the affected booking or property. Personal statements without official documentation cannot be accepted. Any concerns must be backed by communication or verifiable evidence, not assumptions. For technical issues, it's important to distinguish system errors from manual setup mistakes.

Even if a cancellation fee is waived, other consequences under our Host Cancellation Policy still apply, such as reduced visibility and ranking, loss of status badges, and weaker future performance on booking channels.

For practical tips on how to minimize cancellations and maintain excellent hosting standards, see our guide on how to avoid Host Cancellations.