When and how is the onboarding fee charged?

The onboarding fee helps get your property listed on Holidu and sets up the tools you need to manage bookings. It's a one-time charge that applies at the property level.

When is the onboarding fee charged?

The onboarding fee is deducted from the payout of your first booking. It's charged at the property level, which means it applies even if the booking is canceled.

How is the onboarding fee charged?

Here's how the fee works:

• The amount is deducted from your first booking payout before we send you the money
• A separate invoice for the onboarding fee is created and appears in your "Invoices" section
• If you have multiple properties, the fee is charged for each property individually

What happens if my booking is canceled?

We use a balance concept for cancellations. If a booking with an already processed payout gets canceled, you don't need to refund us. Instead, we deduct the onboarding fee amount from your next booking. The onboarding fee stays in place until we can deduct it from another booking.

How do I check if the onboarding fee applies to me?

To verify whether the onboarding fee applies to your account, follow these steps:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Find "Your Holidu agreement" and click the Download button

Your agreement will show the specific terms and conditions for your market, including details about the onboarding fee.

Why is there an onboarding fee?

The onboarding process is built around your local market to help you understand how Holidu works. We ensure your property is ready to welcome guests with all the necessary tools and support for managing bookings effectively.

Our local teams can walk you through how the onboarding fee shows up in your specific market. Reach out via the Holidu Assistant if you have any questions. Thanks for being a host with us.