As a host on Holidu, you can easily access and download your invoices and payouts from your account. This guide will walk you through the process of finding and managing your financial documents.

How to Access Your Invoices

To view and download your invoices, follow these simple steps:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select My Invoices from the expandable menu
4. You will now see all available invoices, including payout, commission, and cancellation invoices

Finding Specific Invoices

To make finding invoices easier, you can use the following filtering options:

• Filter by Booking ID: Use the Booking ID filter to quickly locate a specific invoice
• Apply date filters: Click on Filters and select the time period you want to review

Downloading Your Invoices

Once you have located your invoices, you have two download options:

• Download individual invoices: Click the download button next to each invoice
• Bulk download invoices: Select multiple invoices and click Bulk Download to download them all at once. After applying your filters, click the Bulk Download button to download the selected invoices. Note: Bulk download is available only via web browser and is not supported on mobile devices or in the app

How to Access Your Payouts

To view and download your payout information, follow these steps:

1. Log in to your Holidu host account
2. Click on Financials in the left-hand menu
3. Select Payouts from the expandable menu
4. You will see all your payout records

Use the same filtering and download options available for invoices to manage your payout documents.

Understanding Your Invoices

Holidu provides several types of invoices:

• Payout invoices: These are issued for your earnings from bookings
• Commission invoices: These document any applicable fees or commissions
• Cancellation fee invoices: These are issued when you cancel a guest booking. The cancellation fee is automatically deducted from your next available payout

Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to Access Hosts' Invoices in Your PMS Account

If you manage multiple properties or hosts through a Property Management System (PMS) account, you can access invoices for your managed hosts:

1. Log in to your PMS account
2. Click on Hosts in the left-hand menu
3. Filter your hosts using the Host name, email, or ID filter to find a specific host (optional)
4. Click on the host whose invoices you want to view
5. Select the Invoices tab on the host's page
6. Use the Booking ID filter to find specific invoices (optional)
7. Click on Filters and choose the time period you want to review
8. After applying your filters, click Bulk Download to download the selected invoices

Important Information About Invoice Access

Keep these important points in mind when accessing and downloading your invoices:

• Primary email access: Only the primary email address registered on your account can access the Invoices and Payouts sections. Collaborators do not have access to these areas
• Date range limits: When using bulk download, the date range between the From and To dates cannot exceed 12 months
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured cancellation policy. They are not accessible before this date
• Mobile limitations: Bulk download functionality is available only via web browser and is not supported on mobile devices or the Holidu app
• Account registration: Each Holidu account is registered to a single host. Invoices are issued in the name of the registered host only

If you need additional assistance with your invoices or payouts, our support team is available to help through the chat assistant.