As a Holidu host, you can easily access and download all your invoices and payouts directly from your account. This guide will walk you through the process of locating these financial documents.

How to access your invoices

To view and download your invoices as a host:

1. Log in to your Holidu host account.
2. Click on Financials in the left-hand menu.
3. Select My invoices from the expandable menu.
4. You will now see all your available invoices, including payout invoices, commission invoices, and cancellation invoices.

Finding specific invoices

Once you are in the invoices section, you can:

• Filter by Booking ID to quickly locate a specific invoice
• Apply date filters by clicking Filters and selecting your desired time period
• Review invoices issued when the guest no longer has the right to free cancellation, based on your configured cancellation policy

Downloading invoices

You have two options for downloading your invoices:

• Individual download: Click the download button next to each invoice to download it separately
• Bulk download: Select multiple invoices and click Bulk download to download them all at once. Note that bulk download is available only via web browser and is not supported on mobile devices or in the app. The date range between your selected dates cannot exceed 12 months.

How to access your payouts

To view and download your payout information:

1. Log in to your Holidu host account.
2. Click on Financials in the left-hand menu.
3. Select My payouts from the expandable menu.
4. You will now see all your payout records and related financial information.

Downloading payouts

Similar to invoices, you can download your payout documents individually or in bulk using the same filtering and download options available in the Financials section.

How to access your managed hosts' invoices (PME accounts)

If you manage other hosts' accounts, you can access their invoices as follows:

1. Log in to your host account.
2. Click on Hosts in the left-hand menu.
3. Filter your hosts by name, email, or ID if needed to find a specific host.
4. Click on the host you want to view from the list.
5. Select the Invoices tab on the host's page.
6. Use the Booking ID filter to find specific invoices if necessary.
7. Apply date filters by clicking Filters and selecting your desired time period.
8. Click Bulk download to download multiple invoices at once after applying your filters.

Important information about invoices and payouts

• Primary email access: Only the primary email on your account can access the Invoices and Payouts sections. Collaborators do not have access to these areas.
• Invoice availability: Invoices become available to download from the day the guest can no longer cancel for free, based on your configured cancellation policy. They are not accessible before this date.
• Cancellation fee invoices: When you cancel a guest booking, a cancellation fee invoice is issued. This fee is automatically deducted from your next available payout where applicable.
• Bulk download limits: Bulk download functionality is available only through web browsers and is not supported on mobile devices or in the Holidu app. The date range between your selected dates cannot exceed 12 months.
• Account registration: Each Holidu account is registered to a single host. Invoices are issued in the name of the registered host and cannot be co-registered.

If you need further assistance with viewing your invoices or payouts, our support team is available through the Holidu assistant to help answer any additional questions you may have.