When a guest cancels a non-refundable booking outside the free cancellation period, Holidu must complete an accounting adjustment before your payout can be finalised. This adjustment usually takes up to 72 hours, but it can take longer during peak travel seasons.

Why is my payment still pending after a guest cancelled a non-refundable booking?

A payment stays pending while Holidu recalculates the payout for the cancelled booking. The original payout is based on the total amount the guest paid at the time of booking. After a cancellation, that amount has to be adjusted so that your final payout is correct.

This is a standard step. It helps make sure every payment matches the booking and Holidu's terms. Until the adjustment is complete, the payment will show as pending.

Why is there a deduction from the original payout?

Your final payout can be lower than the amount first shown for the booking. This happens because the payout is recalculated after the cancellation. Cleaning fees and other extra charges are often refunded to the guest when a booking is cancelled before check-in, so these amounts are removed from your payout.

What to do if your payment is still pending after 72 hours?

If more than 72 hours have passed and your payment is still pending, please use this link: https://host.holidu.com/app/assistant

Make sure to include all requested information so our agents can assist you as efficiently as possible. Having these details ready will help us find your booking and resolve the issue faster.

Important considerations

• Accounting adjustments after cancellations are standard. They make sure your payments are correct and follow Holidu's rules.
• During peak travel seasons, processing can take longer than the usual 72 hours.
• If you experience a longer delay, contact Customer Service and provide the specific booking details for a faster resolution.