Hosts

How can I contact Customer Service?

We offer multiple convenient ways to reach our Customer Service team. Whether you prefer phone support, WhatsApp messaging, or our online assistant, we're here to help resolve your questions and concerns quickly.

When contacting us, always provide your Property ID to help us locate your information quickly. If your request relates to a specific booking, also include the Booking ID for faster and more accurate assistance.

Holidu Assistant

Our digital assistant is available 24/7 to help with common questions and requests. You can access it directly through your host dashboard at https://host.holidu.com/app/assistant. This is often the quickest way to get answers to frequently asked questions.

Phone Support

Call our phone support team during their operating hours. Our availability varies depending on your request type and preferred language.

Booking, Cancellations, or Guest Information

Hours: Monday – Friday, 8:00 a.m. – 10:00 p.m. CET

German: +49 89 628 26202
English: +44 7460 699157
Italian: +39 0471 1804166
Spanish: +34 871 550 571
French: +33 5 16 63 60 78

Listings, Configuration, or Payouts

Hours: Monday – Friday, 09:30 a.m. – 1:00 p.m. CET and 2:00 p.m. – 5:00 p.m. CET

German: +49 89 628 26202
English: +44 7460 699157
Italian: +39 0471 1804166
Spanish: +34 871 550 571
French: +33 5 16 63 60 78
Dutch: +31 20 249 1263
Greek: +30 21 1199 6214
Portuguese: +351 92 324 1556

WhatsApp Messaging

Hours: Monday – Friday, 9:00 a.m. – 1:00 p.m. CET and 2:00 p.m. – 6:00 p.m. CET

Number: +49 1579 2347507

Important WhatsApp Information

Text messages only—calls cannot be received via this channel
Always include your Booking ID and Property ID in your message
This WhatsApp number is exclusively for hosts. Do not share it with guests

Weekend and Emergency Support

For emergencies that occur outside regular business hours or on weekends, visit our help center for information on emergency contact procedures and on-site support options.

Tips for Faster Support

Have your Property ID ready before contacting us
Include your Booking ID if the issue relates to a specific reservation
Clearly describe your question or issue to help our team assist you more efficiently
Use WhatsApp during peak hours for potentially faster response times
Try the Holidu Assistant first for quick answers to common questions

Do you want to contact us?

We’re here to help. You can contact us directly if you need assistance or have questions.