How can I add arrival instructions?

Clear arrival instructions help your guests have a smooth check-in experience. You can set up and update arrival information in your Holidu Hosts account in just a few steps.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property
2. Click Configuration in the left-hand menu
3. Scroll down and select Arrival Information
4. In the Contact Information section, click Edit to add:
   • Name of the check-in contact person
   • Phone number
   • Email address
5. In the Arrival Information section, click Edit to include:
   • Key collection information
   • Directions to the property
   • Special check-in instructions

Improve your instructions with AI

While editing your arrival information, you'll see an "Improve with AI" button. This tool automatically rewrites your check-in instructions into a clear, structured format that guests find easy to follow. Your guests will receive this improved version in their confirmation emails.

Translate your instructions

After saving your arrival information, you'll be prompted to use the Language Selector. Translate your instructions into all supported languages so guests receive information in their preferred language automatically.

Important information

The arrival information you add (contact details, key collection instructions, and directions) is automatically sent to your guests after they confirm a booking. If the guest's language is available, they will automatically receive the translated version.

If you update the arrival details after bookings have already been made, remember to inform those guests personally about the changes.