How can I add arrival instructions?

Clear arrival instructions help your guests have a smooth check-in experience. You can add and update arrival information in your Holidu Hosts account in just a few steps.

Steps to Add Arrival Instructions

1. Log in to your Holidu Hosts account and select your property.
2. Click on Configuration in the left-hand menu.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to add or update:
   • Name of the person responsible for check-in
   • Phone number
   • Email address
5. In the Arrival Information section, click Edit to include:
   • Key collection instructions
   • Directions to the property
   • Special check-in instructions

Improve Your Instructions with AI

When editing your arrival instructions, you will see an "Improve with AI" button. This tool rewrites your check-in instructions into a clear, structured format that guests will easily understand. Your guests automatically receive this improved version in their confirmation emails.

Translate Your Instructions

After saving your arrival information, you will be prompted to use the Language Selector to translate your instructions into all supported languages. Guests automatically receive the version in their preferred language when available.

Important Information

The arrival information you add is automatically sent to guests after they confirm a booking. If you update your arrival details after bookings have already been made, you must personally inform those guests about the changes.