How Does Holidu Protect Work?

Holidu Protect, powered by Truvi, is an optional damage protection service that replaces traditional security deposits. For €3 per booked night, your property is protected against guest damages up to €50,000. This innovative solution eliminates the need for upfront security deposits while providing comprehensive coverage for your rental property.

Understanding Holidu Protect Basics

Holidu Protect offers automatic coverage for accidental, intentional, or criminal damages during a stay. Instead of requesting deposits from guests—which can discourage bookings—you receive professional damage protection for all your Holidu bookings across supported platforms, including Airbnb.

Key features:

• €3 per booked night, automatically deducted from your payout
• Coverage up to €50,000 per booking
• Applies to all future Holidu bookings once activated
• No subscription required—deactivate anytime
• No minimum claim value (from €0.01 to €50,000)

How Guest Screening Works

When Holidu Protect is active, guests are automatically screened for potential risks after a confirmed booking. The screening process determines the coverage level for each reservation.

Screening outcomes:

• Approved: Full €50,000 coverage (granted in 99.5% of cases)
• Flagged: Limited coverage up to €1,000 (approximately 1 out of 300 bookings). Usually occurs when email or phone verification cannot be completed
• Rejected: Booking is automatically canceled without penalties or fees. This may take one to two days

You will see screening status in your booking details and receive notifications if a guest is rejected or flagged.

What Is Covered by Holidu Protect?

Holidu Protect covers a wide range of damages and incidents that may occur during guest stays.

Covered damages include:

• Stained linens and towels
• Unintentional guest damage
• Unauthorized pet damage
• Unsolicited and unauthorized smoking damage
• Unapproved party damage
• Accidental, intentional, criminal damage, or theft caused by approved guests
• Furniture damage
• Items included in the rental (such as bikes)
• Delivery expenses for replaced items
• Extra cleaning costs

Not covered:

• Wear and tear
• Maintenance expenses
• Liability or damage done by the host
• Loss of income
• Acts of nature
• Cosmetic damages that do not affect usability or rentability (case-by-case decision)
• Management fees

Important Coverage Details

Coverage begins only for bookings confirmed after Holidu Protect activation. Bookings made before activation are not retroactively covered. Holidu Protect applies exclusively to Holidu bookings and does not cover manual bookings, iCal imports, or external channels unless managed through Holidu.

When Holidu Protect is activated, deposits are automatically disabled for that property. Communication about claims is handled directly between you and Truvi.

How to Get Started

Activating Holidu Protect is straightforward. Learn how to activate or deactivate Holidu Protect for your properties. You can also learn how to submit a Holidu Protect claim if damage occurs during a stay.

Frequently Asked Questions

How much does Holidu Protect cost?

Holidu Protect costs €3 per booked night and is automatically deducted from your host payout.

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property. Since security deposits often discourage bookings, Holidu Protect provides comprehensive coverage without this barrier to reservations.

Which bookings are covered by Holidu Protect?

All Holidu bookings across supported channels are covered, including Airbnb. Manual bookings and external bookings through iCal are not covered by Holidu Protect.

What happens if a guest is flagged or rejected?

If a guest is flagged, there is nothing to do—you remain protected for up to €1,000. If a guest is rejected, the booking is canceled automatically without cancellation fees or penalties. These cancellations do not affect your ranking or Star Host status.

Is Holidu Protect available for all properties?

Yes, Holidu Protect is available for all properties.

What happens if I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain covered. New bookings after deactivation will not be covered.

Is the guest involved in the claims process?

No. Claims are handled professionally by Truvi without guest involvement, helping you avoid disputes and negative reviews.

Ready to protect your property? Activate Holidu Protect today and enjoy peace of mind with comprehensive damage coverage.