How does Holidu Protect work?

Holidu Protect, powered by Truvi, is an optional damage protection service designed to replace traditional security deposits. For €3 per booked night, your property receives comprehensive protection against guest damages up to €50,000. This article explains how the service works and what you need to know as a host.

What is Holidu Protect?

Holidu Protect is a damage protection service that automatically covers your property against guest damage instead of collecting security deposits. Once activated, the €3 per night fee is automatically deducted from your payout, and your property is covered for all future Holidu bookings across supported platforms, including Airbnb. There is no subscription required, and you can deactivate it at any time.

Learn how to activate and deactivate Holidu Protect for your properties

How Guest Screening Works

When Holidu Protect is active, every guest is screened for potential risks after a confirmed booking. The screening process results in one of three outcomes:

• Approved: Full €50,000 coverage is granted in 99.5% of cases
• Flagged: Limited coverage up to €1,000 applies (approximately 1 out of 300 bookings)
• Rejected: Booking is canceled automatically without penalties or fees to you

You can view the screening status and any flags or rejections directly in your booking details.

What Changes When Holidu Protect is Active

Activating Holidu Protect automatically disables security deposits for your property. This removes a potential barrier that may discourage bookings. Guests prefer properties without deposit requirements, and Holidu Protect provides the same financial protection without the friction.

What is Covered by Holidu Protect

Covered under Holidu Protect	Not Covered
Stained linens and towels	Wear and tear
Unintentional guest damage	Maintenance expenses
Unauthorized pet damage	Liability or damage caused by the host
Unsolicited and unauthorized smoking damage	Loss of income
Unapproved party damage	Acts of nature
Delivery expenses for replaced items	Cosmetic damages that don't affect usability or rentability
Extra cleaning costs	Management fees
Items included in the rental (bicycles, equipment)
Furniture damage
Accidental, intentional, criminal damage, or theft by approved guests

Coverage applies only to bookings confirmed while Holidu Protect was activated for your property. There is no minimum claim value—you can submit claims from €0.01 to €50,000.

How to Submit a Claim

Learn how to submit a Holidu Protect claim

Claims are handled professionally by Truvi without involving the guest, helping you avoid disputes and negative reviews.

Important Coverage Limitations

• Holidu Protect applies only to Holidu bookings—not manual bookings, iCal imports, or external channels unless managed through Holidu
• Coverage begins only for bookings confirmed after Holidu Protect activation
• Bookings made before activation are not retroactively covered
• Communication about claims is directly between you and Truvi

Frequently Asked Questions

What happens if a guest is flagged or rejected?

Flagged: You are still protected for up to €1,000. Flagging usually occurs when a guest's email or phone number cannot be verified. No action is required on your part.

Rejected: The booking is canceled automatically without cancellation fees or penalties. Rejections do not affect your Star Host status or ranking.

Can I use Holidu Protect with a security deposit?

No. Activating Holidu Protect automatically disables security deposits for that property. Security deposits discourage bookings, while Holidu Protect provides equivalent protection without the friction.

What happens when I deactivate Holidu Protect?

Existing bookings made while Holidu Protect was active remain covered. New bookings after deactivation will not be covered.

Is Holidu Protect available for all properties?

Yes. Holidu Protect is available for all property types on the platform.

Learn how to activate and deactivate Holidu Protect for your properties