A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. This guide explains how to configure a security deposit in your Holidu account and how to collect it from your guests.

How to configure a security deposit

1. Log in to your Holidu account.
2. Select the property you want to configure. If you manage more than one property, you need to set the deposit for each one individually.
3. On the upper left side, select "Configuration".
4. Click on the "Pricing" section.
5. Scroll down to "Additional Fees" and select "Edit".
6. In the pop-up window, add or update your security deposit amount.
7. Click "Save" to apply the deposit to your property.

How to collect a security deposit

Choose a collection method that works for you and your guests, and always communicate it in the arrival information so there are no surprises on the day.

• Cash on arrival: Collect the deposit in cash when the guest checks in. This is a simple way to make sure you receive the deposit before check-in.
• Bank transfer: Ask guests to transfer the deposit a few days before arrival. This requires advance planning and clear communication.
• Payment apps: For a faster process, you can use payment apps such as Bizum (Spain), Swikly (France) or PayPal. These apps are not affiliated with Holidu, but they can make transactions smoother. Other local apps may also suit your needs.

Important considerations

• Existing bookings: Changes to the deposit do not apply to bookings made before the change. You must honor the deposit amount that was configured when the guest booked.
• Airbnb bookings: Airbnb bookings are protected by AirCover, so a security deposit is not applicable and must not be charged to guests who booked through Airbnb.
• Booking.com: Booking.com may show that the deposit must be collected by bank transfer 7 days before check-in. This is because Booking.com allows only one collection method across all accounts. You are still free to collect the deposit in cash, for example on arrival. The host is always responsible for collecting and managing the security deposit.
• Timing: We recommend receiving the security deposit before check-in, as it covers potential charges that may arise during the stay.

Returning the security deposit

Return the security deposit once the property has been inspected and found in good order, typically at checkout or a few days after. The deposit must be returned no later than 14 days after check-out.

Holidu Protect as an alternative

If you want to avoid collecting deposits altogether, Holidu Protect offers damage protection that replaces the security deposit. Note that activating Holidu Protect automatically disables the security deposit for that property. You can learn how to activate or deactivate Holidu Protect in our help center.

Local rules on deposits vary by market. If you are unsure which approach is right for your region, our local team can help.