How to Configure and Collect a Security Deposit

Protecting your property while maintaining clarity with your guests is essential. A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. This guide will walk you through configuring and collecting a security deposit for your Holidu property.

Configuring Your Security Deposit

Step 1: Log In to Your Holidu Account

Visit your Holidu Account and select the property you want to configure a security deposit for. If you manage multiple properties, you'll need to set the deposit for each one individually.

Step 2: Navigate to Configuration

On the upper left side of your dashboard, select "Configuration" and then click on the "Pricing" section.

Step 3: Set Up Your Security Deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount, then click "Save" to apply it to your property.

Methods to Collect Your Security Deposit

Once configured, you have several options for collecting the deposit from your guests:

• Cash on Arrival: Request the security deposit in cash when guests arrive. This straightforward method ensures collection before check-in.
• Bank Transfer: Ask for a bank transfer a few days before the guest's arrival. This requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker transactions. Always communicate your chosen method to guests in the arrival information.

Important Considerations

Flexibility for Guests: Not all guests can use bank transfers or apps, especially international travelers. Offering multiple payment options ensures a smooth transaction for everyone.

Timing: We recommend collecting the security deposit before check-in to ensure coverage for any potential charges. Return the deposit once the property is inspected and found in good order, typically during checkout or within a few days after.

Existing Bookings: Bookings made before your configuration change are not affected. You cannot charge a different amount than what was configured when the guest booked.

Airbnb Bookings: Security deposits are not applicable for Airbnb bookings, as they are handled entirely by Airbnb. Charging a deposit to Airbnb guests is strictly forbidden.

Booking.com Note: On Booking.com, the security deposit is collected via bank transfer 7 days before check-in. However, you can still collect in cash upon arrival if you prefer.

Refund Deadline: The security deposit must be returned no later than 14 days after check-out.

Consider Holidu Protect as an Alternative

Looking for stronger protection? Holidu Protect is a damage protection service that eliminates the need for manual security deposit collection. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. This removes the deposit friction for guests while providing you with better coverage. To learn more, visit our guide on how to activate or deactivate Holidu Protect. Note: activating Holidu Protect automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while effectively protecting your property. Local rules around deposits vary by market, so contact our local team if you need region-specific guidance.