How to submit a damage claim with Holidu Protect

Holidu Protect provides coverage for accidental damage to your rental property. If damage occurs during a guest's stay, you can submit a claim quickly and easily. This guide walks you through the process step-by-step.

Understanding Holidu Protect Coverage

Before submitting a claim, confirm that the damage is covered under Holidu Protect. Coverage typically includes accidental damage caused by guests, such as broken furniture, damaged appliances, or stained carpets. Pre-existing damage or damage from normal wear and tear is not covered.

Steps to Submit a Damage Claim

Step 1: Gather Documentation

Collect evidence of the damage before starting your claim:

• Clear photos or videos of the damaged item or area
• The booking reference number
• Guest name and check-out date
• Repair or replacement cost estimates from vendors

Step 2: Log Into Your Holidu Account

Visit the Holidu website and sign in with your host credentials. Navigate to your account dashboard.

Step 3: Access the Claims Section

Find the "Holidu Protect" or "Claims" section in your host dashboard. Select "Submit a New Claim" to begin.

Step 4: Fill Out the Claim Form

Provide detailed information about the damage:

• Select the affected booking
• Describe the damage in detail
• Upload photos and supporting documentation
• Enter the estimated repair or replacement cost

Step 5: Submit and Track Your Claim

Review all details for accuracy, then submit your claim. You'll receive a confirmation email with a claim reference number. Use this number to track your claim status anytime.

What to Expect After Submission

The Holidu Protect team reviews your claim within 5-7 business days. They may request additional information or photos if needed. Once approved, compensation is processed within 14 days to your registered payment method.

Frequently Asked Questions

How long does a claim take to process?

Most claims are reviewed within 5-7 business days. Approved claims are paid out within 14 days after approval.

What if my claim is denied?

If your claim doesn't meet coverage criteria, you'll receive a detailed explanation. You can contact the Holidu support team to discuss further options.

Is there a maximum claim amount?

Yes, specific limits apply depending on your property and coverage tier. Check your Holidu Protect policy details for exact amounts.

Need Help?

If you have questions about your claim, contact the Holidu support team through your account dashboard or email support. Provide your claim reference number for faster assistance.