How to submit a damage claim with Holidu Protect

Holidu Protect offers hosts comprehensive protection against property damage. If your rental property has been damaged during a guest stay, follow these steps to submit a damage claim quickly and efficiently.

What is covered by Holidu Protect?

Holidu Protect protects you against accidental damage caused by guests, including broken furniture, damaged appliances, and structural harm to your property. Review your policy terms to understand the specific coverage and any exclusions that may apply.

How to submit a damage claim

Step 1: Gather documentation

Before submitting your claim, collect all relevant evidence:

• Photos or videos of the damage
• The booking reference number
• Guest check-in and check-out dates
• Repair quotes or invoices from contractors
• Detailed description of what happened

Step 2: Report the damage promptly

Contact Holidu Protect support as soon as you discover the damage. Report within 48 hours of the guest's checkout to ensure your claim is processed smoothly. Delays may affect your claim eligibility.

Step 3: Submit your claim

Log into your Holidu host account and navigate to the Holidu Protect section. Select your damaged booking and upload all documentation. Include clear, detailed descriptions of each damaged item and the circumstances of the damage.

Step 4: Follow up

Holidu Protect will review your claim and contact you if additional information is needed. You can track your claim status in your host dashboard. Most claims are assessed within 5-7 business days.

Important claim requirements

• Submit claims within 30 days of checkout
• Provide clear photographic evidence of all damage
• Include original repair invoices or quotes
• Avoid repairing damage before claim approval, unless urgent for safety
• Ensure damage is accidental, not from normal wear and tear

What happens after your claim is approved?

Once your claim is approved, Holidu Protect will reimburse you according to your policy coverage limits. Reimbursement typically appears in your account within 10-14 business days after approval. If your claim is denied, you will receive a detailed explanation of the decision.

Need help with your claim?

Contact Holidu support directly if you have questions about your damage claim or need assistance with the submission process. Our team is here to help ensure your claim is handled fairly and efficiently.