Non-Refundable Policy FAQ

Welcome to our comprehensive FAQ on the Non-Refundable Policy. As a Holidu Host, you can enhance your booking strategy and secure your earnings with this policy. This guide provides clear answers on how the policy works and how to set it up effectively in your Holidu account.

What Is the Non-Refundable Policy?

The Non-Refundable Policy allows you to offer an alternative cancellation option alongside your chosen standard cancellation policy, specifically designed for guests with firm travel plans. Guests who opt for this policy receive a discount between 10% and 20% on their booking price.

Benefits of the Non-Refundable Policy

• Increased Bookings: Attract guests who are confident in their travel plans and willing to commit to their stay.
• Revenue Security: Guarantee payouts from non-refundable bookings, ensuring consistent and predictable income regardless of cancellations.
• Competitive Advantage: Offer guests more flexibility in choosing their preferred cancellation terms while maintaining booking certainty.

How Does the Non-Refundable Policy Work?

During the booking process, guests will see your selected standard cancellation policy along with the non-refundable option if you have activated it. This policy applies a discount you have chosen (between 10% and 20%) to their booking price. If a guest selects the non-refundable option and subsequently cancels their reservation, a 100% cancellation fee will be charged, ensuring that your income is secured regardless of any changes in their plans.

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

Follow these steps to enable the non-refundable policy for your property:

Step 1: Log In to Your Holidu Host Account

Access your Holidu Host account through the website or mobile app. Navigate to your account dashboard and select the property you wish to update with the non-refundable policy.

Step 2: Navigate to Opportunities

On the left-hand menu, click on "Opportunities" to view available revenue optimization tools for your property.

Step 3: Access Configuration Options

You can configure the Non-Refundable Policy through two paths:

• In the Opportunities section: Find "Secure your earnings with a Non-Refundable policy" and select "Configure".
• In the Cancellation Policies section: On the left-side menu, go to "Cancellation Policies" and configure the Non-Refundable policy directly.

Step 4: Activate the Policy and Select Discount Level

Configure the policy details and choose your preferred discount option from the following:

• 10% discount
• 15% discount
• 20% discount

Step 5: Save Your Changes

Click "Activate" to finalize and apply your non-refundable policy settings. Your policy will be immediately available to guests making new bookings.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The non-refundable policy is currently available on the following platforms:

• Holidu
• All Holidu white-label properties
• Holidu website
• Airbnb
• Booking.com (coming soon)

Can the non-refundable policy combine with other discounts?

The non-refundable policy can be combined with most other discounts. However, it cannot be used simultaneously with new listing promotions on Holidu and Airbnb. Make sure to review your discount strategy to maximize revenue while maintaining competitive pricing.

Will there be changes in payment schedules?

No, payment schedules remain unchanged. Standard payout procedures apply to all bookings, including those with the non-refundable policy:

• Payouts occur two days before guest arrival
• Additional payouts available up to three days after check-in for last-minute bookings

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply to all bookings, including those made with the non-refundable policy. As the host, you remain responsible for:

• Relocating the guest if cancellation is necessary
• Covering any applicable penalties or compensation as per Holidu's host cancellation policy

Are Non-refundable Policy rates always visible to guests on Airbnb?

No, non-refundable policy rates have limited visibility on Airbnb. These rates are displayed to guests only for checkouts occurring within 60 days from the current date. Bookings beyond this 60-day window will not show the non-refundable option on Airbnb, though it remains available on Holidu and other platforms.

How does the non-refundable policy help secure my earnings?

The non-refundable policy provides revenue security through a 100% cancellation fee applied to any guest who cancels a non-refundable booking. This means your income is guaranteed once a guest books with this option, regardless of whether they subsequently cancel their reservation.

Is the non-refundable option mandatory for guests?

No, the non-refundable option is entirely optional for guests. When making a booking, guests will see both your standard cancellation policy and the non-refundable alternative. They can choose whichever option best suits their needs, and the discount is only applied if they specifically select the non-refundable policy.

Maximize Your Revenue with the Non-Refundable Policy

By incorporating the Non-Refundable Policy into your Holidu account, you can secure your revenues and attract guests with fixed travel plans. The flexibility to offer multiple cancellation options combined with attractive discounts creates a win-win situation for both you and your guests. Implement this policy today to enhance your booking strategy and ensure consistent income from your property.

For additional assistance or questions about implementing the non-refundable policy, please contact our Holidu Help Center or reach out to our support team directly.