Service animals are not pets, so you cannot refuse a guest with a service animal or charge extra fees because of your pet policy. Guests with service animals must be accommodated just as you would accommodate any other guest.
What is a service animal?
A service animal is a specially trained companion that helps a person with a disability with daily tasks. The most common service animals are dogs, including:
- Guide dogs for people who are blind or visually impaired
- Hearing alert dogs for people who are deaf or hard of hearing
- Seizure alert dogs for people with epilepsy
- Assistance dogs for other disabilities
What are my obligations as a host?
- Allow service animals even if your holiday home is not pet-friendly.
- Do not charge pet fees or extra cleaning fees for service animals.
- Give service animals access to all areas open to guests.
- Do not refuse a guest or limit access based on your pet policy.
Which laws apply in Europe?
The UN Convention on the Rights of Persons with Disabilities (CRPD) requires equal access to public and private spaces, including holiday homes. Review the national rules for your country:
If you have questions about how these rules apply in your market, contact your local Holidu team.
Do you want to contact us?
We’re here to help. You can contact us directly if you need assistance or have questions.
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