Service Animals
At Holidu, we believe in inclusivity and want all guests to feel welcome — including guests who rely on service animals. As a host, you cannot discriminate against guests who need a service animal, and you must accommodate them just as you would any other guest. By accommodating guests with service animals, you help create an inclusive and respectful environment.
What Is a Service Animal?
A service animal is not a pet — it's a specially trained companion that helps individuals with disabilities by performing specific tasks to support their daily lives. The most common service animals are dogs, and some examples include:
- Guide dogs for the blind or visually impaired
- Hearing alert dogs for the deaf or hard of hearing
- Seizure alert dogs for people with epilepsy
- Assistance dogs for a variety of other needs
Service animals are not considered pets. This means they are allowed on your property even if your holiday home isn't typically pet-friendly.
Key Responsibilities for Hosts
No Extra Charges
Since service animals aren't pets, you cannot charge an additional fee for them. This includes pet fees and extra cleaning charges. Service animals must be treated the same as any other guest accommodation.
Full Property Access
Service animals must be allowed in all areas of the property that are open to guests in general. You should not refuse access to a guest with a service animal based on your pet policy or any other restrictions.
Legal Compliance
According to the UN Convention on the Rights of Persons with Disabilities (CRPD), people with disabilities must be granted equal access to public and private spaces, which includes holiday homes. As a member of the European Union, this regulation applies to you. Learn more about the UN Convention on the Rights of Persons with Disabilities.
European Laws on Service Animals
Service animal regulations vary across European countries. Here are the legal frameworks in your region:
We recommend reviewing the specific regulations for your country to ensure full compliance with local service animal laws and requirements.
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