Hosts can configure amenities in their Holidu account. Log in, select your property, scroll down to "Amenities", and activate or deactivate items by selecting or unselecting them. Changes are saved automatically.

Where can I configure amenities on Holidu?

To update your amenities after a change to your property, follow these steps:

1. Log in to your account and select the property you want to modify.
2. Scroll down and click on "Amenities".
3. Activate or deactivate any amenity by selecting or unselecting it.
4. Your changes are saved automatically. Please allow up to 24 hours for them to appear on the platforms where your listing is distributed.
5. Update your property description if needed so it reflects the changes.

For more help, visit the Holidu Help Center.

Which amenities do guests ask about most before booking?

Guests often want more details before they make a decision. These are the amenities our Customer Service receives the most questions about:

• Wi-Fi: Is it suitable for video calls and remote working?
• Pets: If pets are allowed, specify the accepted number or type of pet.
• Baby equipment: Are cots and high chairs always available, or can they be requested? How many are there, and is there an extra fee?
• Safe storage for bicycles or motorbikes: How many can be stored, and is the storage inside, outside, or sheltered?
• Early check-in and late check-out: Is there an extra charge?
• Air conditioning: Which rooms have it? It can only be configured if it is available throughout the property.
• Parking: Is it at the property or nearby? Are the spots shared or private for guests?
• Accessibility: Is there step-free access, a suitable interior for reduced mobility, or a lift?
• Heated pool: Is it heated all year round, and is there an extra charge?
• Shared pool: How many other guests share it?

Tips for configuring amenities

Amenities with additional fees can put guests off, so provide amenities for free wherever possible. Configure every amenity your property offers. If an amenity cannot be configured, mention it in your property description.

Any amenity you configure must be legally available for free and at all times. Items that are only available for a fee, such as towels or bed linen, should be configured as optional fees rather than amenities. Amenities that are only available for a fee cannot be filtered on booking platforms.

What should I do if an amenity change affects existing guests?

Your configuration on Holidu and your listings must always be up to date. Errors can lead to booking cancellations or compensation claims from guests or platform customer service.

• Inform any future guests who would be negatively affected by a change.
• Get written confirmation that they accept the change and still want to stay, with a clear deadline to respond.
• If a guest refuses the new configuration, grant them a free cancellation, as you cannot offer what they booked.
• You may also offer a small discount to make up for the change and keep the booking.