Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and booking information seamlessly across platforms. This guide will walk you through the connection process and explain which data syncs between the systems.

Before You Start: Prerequisites

Ensure you meet these requirements before connecting Feratel Deskline to Holidu:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• Manually enter any existing manual blocks from your Feratel calendar into your Holidu calendar, as manual blocks in Feratel do NOT sync automatically

How to Connect Feratel Deskline to Holidu: Step-by-Step Instructions

Step 1: Generate Mapping Codes in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms and Conditions
8. Click Änderungen speichern
9. Wait for an email from Feratel containing a PDF attachment with your unique mapping codes (you will need three codes for the next steps)

Step 2: Connect Feratel to Holidu Using Mapping Codes

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

What Data Syncs Between Feratel and Holidu

Data That Syncs

• Prices: Prices set in Holidu sync to Feratel Deskline
• Availability Updates: Booking blocks synchronize in both directions between systems
• iCal Integration: If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel

Important Limitations

• Manual Blocks: Manual blocks created in Feratel are NOT imported to Holidu. You must add them directly in your Holidu calendar
• Feratel Bookings via iCal: Bookings from Feratel will not sync through iCal to other calendars. To sync Feratel bookings to other calendars, use Feratel's own iCal link
• Content Information: Photos, descriptions, and property details are NOT synced between systems. Maintain this information separately in both Feratel and Holidu

How to Check Your Connection Status

Verify in Holidu

1. Go to your property settings
2. Navigate to iCal & Synchronisation
3. Look for the connection status next to Feratel
4. The status should display Synchronization is active
5. If it shows Pending, refresh the page and check again after a few minutes

Verify in Feratel

1. Log in to Feratel Deskline Webclient
2. Navigate to Schnittstellenwartung
3. Confirm that Holidu is listed and showing as active

Best Practices for Managing Feratel and Holidu Sync

• Regularly check your manual blocks to ensure calendar accuracy across both systems
• Keep property information, such as descriptions and photos, updated separately in both Holidu and Feratel since this data does not sync automatically
• Monitor your availability calendar after the initial connection to confirm bookings are syncing correctly
• If you encounter sync issues, verify the mapping codes and connection statuses before contacting support
• Remember that prices in Holidu take precedence when syncing, so update your rates in Holidu first if you want changes reflected in Feratel

Troubleshooting Common Connection Issues

Connection Shows as Pending

If your connection displays as Pending in Holidu after you have entered the mapping codes:

• Wait a few minutes and refresh the page
• Double-check that you entered all three mapping codes correctly from the Feratel email
• Ensure there are no typos or extra spaces in the codes
• Verify that the email from Feratel was received and contains all three codes

Bookings Not Syncing

If bookings are not syncing between Feratel and Holidu:

• Confirm the connection status shows Synchronization is active in both systems
• Check that any manual blocks in Feratel have been manually added to your Holidu calendar
• Verify no other API connections or conflicts exist with other property management software
• Wait up to 24 hours for the initial sync to complete fully

Prices Not Updating

If prices set in Holidu are not appearing in Feratel:

• Verify the connection is active and not showing any error status
• Confirm you have updated prices in Holidu and saved the changes
• Allow time for the sync to process, which can take up to several hours
• Check that your Feratel account has permissions to receive price updates from external systems

Need Additional Help?

If you continue to experience issues connecting Feratel Deskline to Holidu after following these steps, contact the Holidu support team. Have the following information ready to help speed up the process: your property name, the three mapping codes from Feratel, and a description of the issue you are experiencing.