How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup process and clarifies which data is exchanged between the platforms.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Any existing manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do not sync automatically)

How to Connect Feratel Deskline to Holidu: Step-by-Step Guide

Step 1: Set Up the Connection in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern

Step 2: Retrieve Your Mapping Codes

After completing the setup in Feratel, you will receive an email from Feratel. This email contains a PDF attachment with your unique mapping codes. Keep this email and the codes readily available for the next steps.

Step 3: Configure the Connection in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

What Data Syncs Between Feratel Deskline and Holidu?

Understanding which data syncs between the two systems helps you manage your listings effectively.

Data That Syncs

• Prices: Prices set in Holidu are sent to Feratel Deskline
• Availability updates: Booking blocks are exchanged in both directions between systems

Data That Does Not Sync

• Manual blocks from Feratel: Manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar
• Content: Photos, descriptions, and property details are not exchanged between systems. Keep this information up to date in both Feratel Deskline and Holidu separately

Important Note About iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal to other channels. To share Feratel bookings with other calendars, use Feratel's own iCal link instead.

How to Check Your Connection Status

After setting up the connection, verify that everything is working properly.

Check Status in Holidu

1. Go to iCal & Synchronisation for your property
2. The status should display Synchronization is active
3. If it says Pending, refresh the page and check again after a few minutes

Check Status in Feratel

1. Navigate to Schnittstellenwartung in Feratel Deskline
2. Confirm that Holidu is listed as active

Best Practices for Managing Your Connection

To ensure smooth synchronization and accurate calendar management, follow these best practices:

• Double-check manual blocks: Verify that all manual blocks are correctly added to keep your calendar accurate
• Maintain property information separately: Keep property details, photos, and descriptions up to date in both Feratel Deskline and Holidu
• Monitor synchronization: Regularly check the connection status in both systems
• Update pricing consistently: Set prices in Holidu to ensure they sync to Feratel Deskline

Troubleshooting Connection Issues

If you encounter issues with your Feratel Deskline and Holidu connection, try these troubleshooting steps:

• Verify that the three mapping codes are entered correctly in Holidu
• Refresh your browser and check the connection status again
• Ensure your property is published on Holidu and active in Feratel Deskline
• Confirm that there are no existing API connections between Feratel and other property management systems
• Wait 10-15 minutes for the connection to fully activate after entering the mapping codes

If problems persist after checking these items, contact your local Holidu support team for assistance. They are here to help you resolve any connection issues.

Need More Help?

For additional support with connecting Feratel Deskline to Holidu or other property management questions, reach out to the Holidu customer happiness team. We are committed to helping you manage your listings across multiple channels efficiently.