How to Connect Feratel Deskline to Holidu

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have met the following requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• Any existing manual blocks from your Feratel calendar have been manually copied into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Connect Your Property in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern
9. Wait for an email from Feratel. It will contain a PDF attachment with your unique mapping codes—you will need these codes in the next section

Configure the Connection in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure, then select Feratel from the available connection options
5. Enter the three mapping codes from the Feratel email you received
6. Click Save

Important Considerations

What Data Syncs Between Systems

Price Sync: Prices set in Holidu are sent to Feratel Deskline. Make sure your pricing is up to date in Holidu before connecting.

Availability Updates: Booking blocks are exchanged in both directions. However, manual blocks created in Feratel are NOT automatically imported to Holidu. You must add these manual blocks directly in your Holidu calendar to ensure accurate availability.

iCal Integration: If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link.

Content Sync: Photos, descriptions, and property details are not exchanged between the systems. Keep this information up to date in both Holidu and Feratel separately.

Verify Your Connection

Check Status in Holidu

1. Go to iCal & Synchronisation for your property
2. The status should display Synchronization is active
3. If it says Pending, refresh the page and check again

Check Status in Feratel

1. Navigate to Schnittstellenwartung in your Feratel Deskline account
2. Confirm that Holidu is listed as active

Best Practices for Managing Your Connection

• Double-check manual blocks: Keep your calendar accurate by verifying all manual blocks have been transferred to Holidu
• Maintain property information separately: Update photos, descriptions, and details in both Holidu and Feratel independently
• Verify mapping codes: If you run into issues, double-check that the three mapping codes were entered correctly
• Monitor connection status regularly: Check the synchronization status in both systems periodically to ensure the connection remains active

Troubleshooting Connection Issues

If you experience problems after connecting Feratel Deskline to Holidu, verify the following before contacting support:

• Confirm the three mapping codes from the Feratel email are entered correctly in Holidu
• Check that the connection status displays as active in both systems
• Ensure your property is published on at least one Holidu channel
• Verify that no other API connections exist between Feratel and third-party property management software

If issues persist, your local Holidu support team is here to help. Contact them with your property details and a description of the problem you are experiencing.

Frequently Asked Questions

Why are my manual blocks from Feratel not showing in Holidu?

Manual blocks created in Feratel Deskline are not automatically synced to Holidu. You must manually copy these blocks into your Holidu calendar before or after connecting the systems.

Will my property description and photos sync to Feratel?

No. Content such as photos, descriptions, and property details are not exchanged between Holidu and Feratel. You need to maintain this information separately in each system.

Can I connect multiple properties to Feratel at once?

Yes. During the connection process in Feratel, you can select multiple properties to connect. Each property will receive its own set of mapping codes.

What happens to bookings made through Feratel?

Bookings made through Feratel are synced to Holidu through the API connection. Your availability in both systems will be updated automatically to reflect new bookings.