How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu lets you keep prices, availability, and bookings in sync between the two systems. This guide walks you through the setup and clarifies which data is exchanged.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All existing manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1: Connect Your Property in Feratel Deskline

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern (Save Changes)

Step 2: Retrieve Your Mapping Codes

After saving your connection in Feratel, you will receive an email from Feratel within a few minutes. This email contains a PDF attachment with your unique mapping codes. Keep this email safe, as you will need these codes for the next steps.

Step 3: Connect Your Property in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

Understanding Data Synchronization

What Gets Synced?

• Price Sync: Prices set in Holidu are automatically sent to Feratel Deskline
• Availability Updates: Booking blocks are exchanged in both directions between the two systems

What Does NOT Get Synced?

• Manual Blocks from Feratel: Manual blocks created in Feratel are NOT automatically imported to Holidu. You must add these manually in your Holidu calendar
• Content: Photos, descriptions, and property details are not exchanged between systems. Keep this information up to date in both Holidu and Feratel separately
• Feratel Bookings via iCal: If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel, but bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link

How to Check Your Connection Status

In Holidu

1. Go to your property settings
2. Navigate to iCal & Synchronisation
3. Look for your Feratel connection status
4. It should display Synchronization is active
5. If it says Pending, refresh the page and check again

In Feratel Deskline

1. Navigate to Schnittstellenwartung
2. Confirm that Holidu is listed as active in your connections

Best Practices for Managing Your Connected Properties

• Manual Blocks: Double-check and manually add any manual blocks to keep your calendar accurate across both systems
• Property Information: Maintain property details, descriptions, and photos separately in both Holidu and Feratel to ensure consistency
• Regular Monitoring: Periodically check your synchronization status to ensure bookings and availability are updating correctly
• Support: If you run into issues, verify the mapping codes and connection statuses before contacting support — your local Holidu team is here to help

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status shows as Pending rather than Active, try refreshing the page. If the status persists, verify that you have entered the mapping codes correctly in Holidu and wait a few more minutes for the synchronization to fully initialize.

Prices Not Updating in Feratel

Ensure your prices are set in Holidu first. Prices flow from Holidu to Feratel, not the other way around. If prices still are not updating, check that your connection status is Active.

Manual Blocks Not Appearing

Remember that manual blocks created in Feratel are not automatically synced to Holidu. You must manually add these blocks directly in your Holidu calendar to keep your availability accurate on both platforms.

Need Additional Help?

If you encounter any issues connecting Feratel Deskline to Holidu or managing your synchronized data, contact your local Holidu support team. They are available to assist you with setup, troubleshooting, and best practices for managing multiple property management systems.