Important: The Online Check-in feature is currently being expanded, and it may not yet be available in every country. If you cannot find your local authority in the configuration settings, this feature is not yet available for your property's country.

What is the Online Check-in feature?

The Online Check-in feature (Advanced Check-in) in your Holidu account lets you collect your guests' required registration details through a secure online form. Holidu then transfers this data to the correct local authority, so you no longer need to enter it manually into government systems.

Why do you need to do this?

In many countries, including Spain, Italy, Portugal, Germany and others, hosts are legally required to collect guest information and submit it to local authorities shortly after check-in. These rules support security, traceability and compliance with local law. Failing to comply can lead to penalties or fines.

How do you benefit from the automatic transfer?

Once the feature is set up, Holidu collects guest data and sends it automatically, which keeps you compliant with minimal effort. The main benefits are:

• Legal compliance with minimal effort
• Automatic guest data transfer to the correct authority
• A digital guestbook you can download at any time for inspections
• Built-in reminders and guest communication
• Free of charge for Holidu hosts
• Secure, privacy-compliant handling of sensitive guest data

How do I set up the Online Check-in feature?

First, register your accommodation with the local authority for your country or region. Then enter your authority credentials in Holidu to activate the connection. Only supported countries can be configured.

Italy is coming soon. If your property is in Italy, the authority option may not yet appear in your configuration. For background on Italian requirements, see Guest Check-in Feature in Italy.

Once you have your credentials, follow this guide to set up your Online Check-in feature.

What should I do if my connection stops working?

If the connection to your authority stops working, your authority credentials may have changed or expired. Update them in Holidu, then check the connection status in the "Account" section. Expired passwords can cause a failed data transfer.

• Log in to your authority portal and confirm that your account is active and your password is valid.
• Enter the updated credentials in Holidu.
• Check the connection status in the "Account" section.
• If the problem continues, contact Holidu support.

How do I connect Ricestat to my Chekin.io account?

The connection steps for Ricestat and Chekin.io are not covered in this article. For up-to-date instructions, contact Holidu support, who can guide you through the process for your account.

What should I do if I get incorrect credentials for Ricestat?

An "incorrect credentials" message means the username or password saved in Holidu does not match your authority or connected account.

• Check that the username and password are entered exactly as they appear in your account, without extra spaces.
• Confirm that your password has not expired or been changed.
• Re-enter the correct credentials in Holidu and