To connect your property to Alloggiati Web in Italy, open the Holidu App, go to Tools, select Online check-in, click Configure next to your property, enable automatic sending to an authority, choose Alloggiati Web, enter your username, password, and Web Service key, validate the details, and save your changes. The steps below explain each part of the process.

Why do I need to connect my property to Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be reported upon arrival. This obligation comes from Article 109 of the Consolidated Law on Public Security. Connecting your property to Alloggiati Web through Holidu lets the collected guest data be sent automatically, which reduces manual entry and helps you avoid penalties.

What guest information must I report in Italy?

You must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Only the main guest must provide the type and number of their identification document. Additional guests must provide their full name, date of birth, and nationality, but document numbers are not required.

How do I connect my property to Alloggiati Web in the Holidu App?

If you use the mobile app, make sure you have the latest version installed. Then follow these steps:

1. In your Holidu App, navigate to Tools and then Online check-in.
2. You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.
3. Complete the form and select the following options:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your username, password, and Web Service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm that the connection is active.

Where can I find my Alloggiati Web credentials and Web Service key?

Retrieve your Web Service key on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

1. Log in to your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select Chiave Web service.
4. If you already have a code, copy and paste it.
5. If you do not have a code, click Genera Nuovo Codice to generate a new one.
6. Enter the Web Service key in Holidu.

For more details, see the Alloggiati Web Manual (page 28).

Important notes about the Web Service key

• You can generate only one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

When is guest data sent to Alloggiati Web?

Once your property is connected, guest data is transmitted automatically at the following times:

• For one-night stays, data is transmitted at 11:00 PM on the check-in date.
• For stays of two nights or more, data is transmitted at 11:00 PM on the day after check-in.

Do I still need to check guest documents at check-in?

Yes. Italian law requires hosts to verify the identity of their guests in person at check-in. Holidu's guest check-in feature collects the required details before arrival, but you remain responsible for verifying identification. The guestbook shows complete document information for only one guest per booking, while the document fields for other guests appear as empty. You can download guestbooks for your records at any time through the Holidu platform. For instructions, see the guest check-in FAQs.

What should I do if my connection to Alloggiati Web stops working?

Check the following if the connection fails or the validation returns an error:

• Confirm that your username and password for Alloggiati Web are correct.
• Confirm that the Web Service key in Holidu matches the current key in your Alloggiati Web account.
• Remember that changing your password requires you to update the Web Service key in Holidu.
• Generate a new Web Service key only once per day, as Alloggiati Web allows one new key per day.

If the problem continues, contact Holidu Customer Support for help.