Connecting your property to Alloggiati Web lets Holidu send required guest registration data to the Italian State Police automatically. This saves time and helps you meet Italian legal requirements. Follow the steps below to set up the connection in the Holidu app.

Why Do I Need to Connect My Property to Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police within 24 hours of arrival. If a stay is shorter than 24 hours, guest details must be reported upon arrival. This obligation is set out in Article 109 of the Consolidated Law on Public Security.

Failing to report guest information can lead to penalties, including fines or imprisonment.

What Guest Information Is Required?

Hosts must collect and report the following details for each main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Only the main guest must provide the type and number of their ID document. Additional guests must provide their full name, date of birth, and nationality, but document numbers are not required.

How Do I Connect My Property to Alloggiati Web?

You can connect each property to Alloggiati Web in the Holidu app. If you use the mobile app, make sure you have the latest version installed.

1. In your Holidu app, go to "Tools" and then select "Online check-in".
2. Find your property in the list and click "Configure" next to it.
3. Complete the form and select the following:
   • "Activate automatic sending to an authority"
   • Authority: Alloggiati Web
   • Your Alloggiati Web username, password, and service key
4. Click "Validate".
5. Click "Save changes" at the bottom of the form.
6. If no error message appears, your property is connected to Alloggiati Web.
7. Close the form and check that the connection is active.

Where Can I Find My Alloggiati Web Credentials?

You need your Alloggiati Web web service key to complete the connection. You must retrieve this key on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

How Do I Retrieve My Web Service Key?

1. Log in to your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select "Chiave Web service".
4. If you already have a key, copy and paste it.
5. If you do not have a key, click "Genera Nuovo Codice" to generate a new one.
6. Enter the Web Service key in Holidu.

Important Notes About Your Web Service Key

• You can generate only one new Web Service key per day.
• Each time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For more details, see the Alloggiati Web Manual (page 28).

When Is Guest Data Sent to Alloggiati Web?

• For one-night stays, data is sent at 11:00 PM on the check-in date.
• For stays of two nights or more, data is sent at 11:00 PM on the day after check-in.

Does Holidu Support Other Guest Registration Requirements?

Yes. Holidu's guest check-in feature collects guest details through a check-in link before arrival, reduces manual entry, and notifies you if mandatory information is missing. You can also download guestbooks for your records at any time through the Holidu platform. For instructions, see Guest Check-in FAQs.

Please note that hosts must still upload guest details manually through the Alloggiati Web portal.