Online Check-in - How to Connect to Alloggiati Web

What is Alloggiati Web?

Alloggiati Web is the official online platform managed by the Italian State Police for reporting guest information in compliance with Italian law. By connecting your Holidu property to Alloggiati Web, you can streamline the guest registration process and ensure you meet legal requirements for accommodations in Italy.

Legal Requirements for Guest Registration in Italy

In Italy, all accommodation providers—including short-term rental hosts—must report guest information to the local police within 24 hours of arrival. If a stay is shorter than 24 hours, guest details must be communicated upon arrival. This requirement is mandated by Article 109 of the Consolidated Law on Public Security.

Who Must Comply?

All types of accommodation providers, including holiday rental hosts, are legally required to comply with this regulation.

Information Required for Guest Registration

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Only the main guest must provide the type and number of their identification document. Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required. The guestbook will display complete document information for only one guest per booking, while the document fields for others will appear as empty.

How Holidu Supports Your Compliance

Holidu's integrated guest check-in feature helps you meet legal requirements with minimal manual work by automating data collection, simplifying reporting to Alloggiati Web, and notifying you if mandatory information is missing. This reduces the risk of penalties and streamlines your check-in process.

Step-by-Step Guide: Connecting Your Property to Alloggiati Web

Before You Start

This process must be completed on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets. If you are using the Holidu mobile app, ensure you have the latest version installed.

Steps to Connect Your Property

Step 1: Access Online Check-in Settings

In your Holidu app, navigate to Tools and then select Online check-in.

Step 2: Select Your Property

You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.

Step 3: Configure Authority Settings

Complete the form and select:

• Activate automatic sending to an authority
• Authority: Alloggiati Web

Step 4: Enter Your Alloggiati Web Credentials

Enter your Alloggiati Web username, password, and service key (Web Service key). Click Validate to verify your credentials.

Step 5: Save Your Changes

Click Save changes at the bottom of the form. If no error message appears, your property is now connected to Alloggiati Web.

Step 6: Confirm Connection

Close the form and confirm that the connection is active.

How to Retrieve Your Alloggiati Web Web Service Key

Important Note: You must complete this process on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Steps to Generate or Retrieve Your Web Service Key

Step 1: Log into Alloggiati Web

Visit the Alloggiati Web portal and log in with your account credentials.

Step 2: Access Your Account Settings

Click on your account name in the top right corner of the screen.

Step 3: Navigate to Web Service Key

Select Chiave Web service (Web Service Key) from the dropdown menu.

Step 4: Copy or Generate Your Key

If you already have a Web Service key code, copy and paste it into the Holidu configuration form. If you do not have a code, click Genera Nuovo Codice (Generate New Code) to create one.

Step 5: Enter the Key in Holidu

Return to your Holidu online check-in settings and paste the Web Service key into the designated field.

Important Reminders About Your Web Service Key

• You can only generate one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.
• For detailed instructions, refer to the Alloggiati Web Manual (page 28).

Data Transmission Timing

Once your property is connected to Alloggiati Web, guest data is transmitted automatically according to the following schedule:

• For one-night stays: data is transmitted at 11:00 PM on the check-in date
• For stays of two nights or more: data is transmitted at 11:00 PM on the day after check-in

Manual Submission to Alloggiati Web

Please note that hosts must manually upload guest details via the Alloggiati Web portal. While Holidu's online check-in feature collects and organizes guest information, final submission to Alloggiati Web remains your responsibility as the accommodation provider.

Download Your Guestbook

You can download guestbooks for your records at any time through the Holidu platform. Having a backup of guest information ensures you have documentation of compliance with Italian registration requirements.

Troubleshooting Connection Issues

Connection Fails During Validation

If you receive an error message when clicking Validate, double-check that:

• Your Alloggiati Web username is entered correctly
• Your Alloggiati Web password is current and has not expired
• Your Web Service key is correct and has not been regenerated recently
• You are using a computer (PC) and not a mobile device

Need to Update Your Credentials

If you have changed your Alloggiati Web password, you must generate a new Web Service key and update it in your Holidu settings. Return to your online check-in configuration form and enter the new credentials before clicking Validate again.

Why This Connection Matters

Connecting your property to Alloggiati Web ensures that you comply with Italian law, reducing the risk of penalties. The automated data transmission feature saves you time by eliminating manual entry, while the Holidu check-in system ensures that all required guest information is collected accurately and completely before arrival.

Additional Resources

For more information about guest check-in requirements and procedures, visit the official Alloggiati Web portal. For support with configuring your Holidu online check-in feature, contact the Holidu customer support team.