If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu Property Management System. Follow these steps based on the scenario and portal involved.

How to Edit Your Property Address

Step-by-Step Instructions

1. Go to the Location tab of the property in the PMS.
2. Review the current address details displayed in your account.
3. If you identify an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The Address is Wrong in Holidu App

If the address in the Holidu App is incorrect, follow these steps:

• Edit the address fields directly with the correct information.
• Adjust and verify the pin coordinates as prompted to ensure accurate location mapping.
• Upload a recent utility bill showing the property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, but Wrong in Portal(s)

If the Holidu App has the correct address but it appears incorrectly on booking portals, follow these steps:

• Indicate which portal or portals have the incorrect address (one, multiple, or all).
• You do not need to re-enter the address since the information in the Holidu App is already correct.
• If Booking.com is selected, you will be required to upload a utility bill for verification.

Final Steps

Submit your request or save changes as prompted. Once submitted, no additional steps are required from your side.

Important Information About Address Changes

Required Documentation

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. Ensure that the utility bill clearly shows your property address and is legible for processing.

Processing Times

Address updates are processed at different speeds depending on the platform:

• Holidu Group Sites: Instant update after you save the changes in your account.
• Airbnb and Booking.com: Typical update times of 7–14 days from the date of submission.

Grace Period

Please note that there is a 24-hour grace period for address changes. Plan your submissions accordingly if you have time-sensitive listing requirements.

Best Practices for Editing Your Address

• Double-check the address format and pin location before submitting to avoid delays.
• Ensure all utility bill documents are clear, legible, and display the complete property address.
• If you have urgent channel-related issues, consider informing guests about any ongoing updates during the processing period.
• Keep documentation accessible in case you need to provide additional verification.

What Happens Next?

After you submit your address correction or report an issue, the Holidu system will process your request. Your Holidu listings will update instantly, while external platforms like Airbnb and Booking.com typically reflect changes within 7–14 days. During this time, your guests will see the address information that was previously listed on these external platforms.

If you need to verify the status of your address update across different channels, you can check the Location tab in your PMS at any time.