If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu Property Management System. This guide walks you through the process of editing your property address and understanding the timelines for updates across different booking platforms.

Steps to Edit Your Property Address

Follow these steps to update your property address in the Holidu PMS:

1. Navigate to the Location tab of your property in the PMS
2. Review the current address details displayed
3. If you identify an error, click on Fix or report an issue
4. You will be prompted to select one of the following scenarios that best describes your situation

Address Correction Scenarios

Scenario A: The Address is Wrong in Holidu App

If the address information in your Holidu App is incorrect:

• Edit the address fields directly with the correct information
• Adjust and verify the pin coordinates as prompted to ensure accurate location mapping
• Upload a recent utility bill showing your property address to verify the change for external channels

Scenario B: The Address is Correct in Holidu App, But Wrong in Portal(s)

If your Holidu App address is accurate but appears incorrectly on external booking platforms:

• Indicate which portal or portals have the incorrect address (you can select one, multiple, or all affected platforms)
• You do not need to re-enter the address since it is already correct in your Holidu App
• If Booking.com is among the selected portals, you will be required to upload a utility bill to proceed

Completing Your Request

After selecting your scenario and providing the necessary information:

1. Submit your request or save changes as prompted in the system
2. No additional steps are required once the change has been submitted

Important Documentation Requirements

A recent utility bill is mandatory to process address changes for external booking channels, especially Booking.com. The utility bill should clearly display your property address and be legible for verification purposes.

Processing Times for Address Updates

The timeframe for your address update to take effect varies depending on which platforms are affected:

• Holidu Group Sites: Address updates are applied instantly after you save the changes in your account
• Airbnb and Booking.com: Typical update times range from 7 to 14 days for these external channels to reflect the corrected address

Best Practices for Address Updates

To ensure a smooth address correction process, keep these recommendations in mind:

• Double-check the address format and pin location before submitting to avoid delays
• Ensure any utility bill documents you upload are clear, legible, and show your property address prominently
• Allow adequate time for external platforms like Booking.com and Airbnb to process and display the updated address
• If guests inquire about address discrepancies while the update is processing, you can inform them that your property information is being updated across all platforms

Grace Period

You have a 24-hour grace period to make changes to your address after initial submission. Use this time to verify that all information is correct before the update is finalized across all platforms.