Keeping your property address accurate is essential for smooth bookings and guest communication. If you need to correct or update your property's address, follow these simple steps to make the changes through your account.

How to Edit Your Property Address

You can correct your property address directly through your account by following these steps:

Step-by-Step Instructions

1. Access the Location Tab: Navigate to the Location tab of your property within the Property Management System (PMS).
2. Review Current Address Details: Carefully review all the address information currently displayed for your property.
3. Report an Issue: If you identify an error, click on "Fix or report an issue."
4. Select the Appropriate Scenario: You will be prompted to select which of the following scenarios applies to your situation:
   • Option A: The address is wrong in the Holidu App
   • Option B: The address is correct in the Holidu App, but wrong in other portal(s)

Important Information About Address Changes

Grace Period

You have a 24-hour grace period to report address inconsistencies. It is important to report any errors within this timeframe to avoid potential complications with confirmed bookings.

Documentation Requirements

To process address changes for external channels, particularly Booking.com, a recent utility bill is mandatory. Acceptable documents include:

• Electricity bill
• Internet bill
• Water bill
• Other official utility statements showing your property's exact address

Processing Times

Address updates are processed at different speeds depending on the platform:

Holidu Group Sites

Changes are applied instantly after you save them through your account.

External Channels

Updates to third-party platforms such as Airbnb and Booking.com typically take 7 to 14 days to process and display.

Why Accurate Addresses Matter

An incorrect address can lead to guest confusion, failed bookings, and potential disputes. Ensuring your property location information is accurate protects both you and your guests. Property configuration, including address details, is your sole responsibility as the property owner.

Need Additional Help?

If you have questions about editing your address or encounter any issues during the process, please contact our support team for assistance.