Managing collaborators effectively is essential for running your property smoothly. Whether you need help from cleaners, co-hosts, property managers, or team members handling specific tasks, our collaborator system lets you grant precise permissions based on what each person needs to do.

Understanding Collaborator Types and Their Roles

Different team members require different levels of access to your property information. By assigning the right permissions, you can ensure everyone has what they need while keeping sensitive data secure.

Quick Reference: Common Use Cases

Who Needs Access?	Recommended Setup	What They Can Do
Cleaner / Maintenance Person	See availability	View when the property is occupied or available. Cannot see guest details or pricing.
Co-host / Assistant	See availability + Viewing and creating bookings	View calendar and full booking details, including guest names and contact info.
Someone who should receive booking notifications	Mark as secondary	Receive email and push notifications about bookings. Does not grant access to view anything in the system—add other permissions if they also need to see data.
Someone managing property settings only	Property configuration	Edit property info, amenities, photos, pricing. Cannot see bookings or calendar.

What About Property Managers?

If you work with a professional property manager, the recommended approach is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them proper operational access designed specifically for property management businesses.

If you prefer not to use the PME structure and want to give your property manager access as a collaborator instead, you can grant them all permissions: Property configuration, See availability, Viewing and creating bookings, and Distribution & publication. This provides full operational access to manage the property. However, keep in mind that collaborators can never access financial data such as invoices and payouts—only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data:

• Calendar: Full access to booked, blocked, and available dates including price details
• Bookings: Full booking information including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, and payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications via email and push

Important: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to your property agreement with Holidu.

Permission Checkboxes Explained

When adding a collaborator, you can grant one or more specific permissions. Each permission gives access to different areas of your property management system.

Property Configuration

This permission allows collaborators to manage property details and settings.

What They Can View and Edit:

Can View/Edit	Cannot Access
Property descriptions and titles	Bookings
Photos (upload, delete, reorder)	Financial data (invoices, payouts)
Amenities and facilities	Distribution channels
Room or unit information	Guest information
Pricing and seasonal rates	Blocked dates management
Additional fees	Performance metrics
Arrival and check-in instructions	Collaborator management
Calendar sync setup (iCal import)	Publishing controls
Calendar export (iCal)

Limitations: The property location is read-only if the property is already published. To manage blocked dates, collaborators also need the "Viewing and Creating Bookings" permission.

Viewing and Creating Bookings

This permission gives collaborators access to booking information and the ability to manage bookings and blocked dates.

Regarding Bookings:

Can See	Can Do
Full booking details	Create manual bookings
Guest name, email, phone, and address	Modify manual bookings
Complete price breakdown	Cancel bookings
Payout amounts	Update guest info on bookings
Commission details
Channel information
Booking history and modifications

Regarding Blocked Dates:

Can Do
View blocked dates with comments and notes
Create blocked dates
Edit blocked dates
Delete blocked dates (if not immutable)

Cannot access: Property settings or descriptions, Distribution channel management, or Pricing configuration.

Note: To see the calendar view, also grant the "See availability" permission. If you have not completed KYC verification, guest contact details may be hidden until verification is complete.

See Availability

This permission provides a read-only calendar view, perfect for people who need to know when the property is occupied without seeing sensitive details.

Regarding Bookings:

Can See	Cannot See
Booking dates (check-in and check-out)	Guest name, email, or phone
Number of guests (adults, children, babies)	Price breakdown or totals
Booking status (confirmed, canceled)	Payout or commission info
Booking ID	Channel information
	Any financial data

Regarding the Calendar:

Can Do	Cannot Do
View which dates are available	Block or unblock dates
See blocked date ranges	See comments or notes on blocked dates
Access the property in the system	Edit any property settings
	Manage iCal sync or export
	Modify anything

This permission is ideal for cleaners, maintenance staff, or anyone who needs to know when the property is occupied but should not see financial or guest contact details.

Distribution and Publication

This permission allows collaborators to manage your property's presence on distribution channels.

Can View	Can Modify
Connected distribution channels	Activate new channels (Airbnb, Booking.com, etc.)
Channel connection status	Deactivate existing channels
Sub-channel status	Enable or disable sub-channels
Cancellation policies per channel	Set cancellation policies
Channel pricing and markup details	Configure channel settings

Cannot access: Property descriptions or settings, Bookings, Calendar or availability, Guest information, or Financial data (invoices, payouts).

Mark as Secondary

This option lets the collaborator receive email and push notifications about bookings on your property. Only one account per property can be marked as secondary.

Important: This checkbox controls notifications only—it does not grant access to view or edit anything. To give the person actual access to information, also select one or more of the other permission boxes.

Permission Comparison Matrix

Permission	Property Settings	Bookings	Guest Info	Booking Prices	Calendar	Channels	Notifications
Property Configuration	Edit	No	No	No	No	No	No
Viewing and Creating Bookings	No	Full	Yes	Full	Dates only	No	No
See Availability	No	Dates only	No	No	Read-only	No	No
Distribution and Publication	No	No	No	No	No	Full	No
Mark as Secondary	No	No	No	No	No	No	Yes

Financial Data Access

No collaborator except the Primary Editor can access financial information. This includes:

• Invoices section
• Payouts section
• Payment status

This restriction applies to all collaborator permission combinations.

Note: Collaborators with the "Viewing and Creating Bookings" permission can see payout amounts and commission details on individual bookings, but they cannot access the dedicated Invoices or Payouts sections where you view and download financial documents and payout history.

Best Practices for Managing Collaborators

To keep your property secure and running efficiently:

• Grant only the permissions each collaborator needs to perform their role
• Review collaborator access regularly and remove permissions that are no longer needed
• Use "See availability" for staff who only need to know property occupancy
• Designate only one secondary collaborator to receive notifications
• For complex property management needs, consider working with a PME (Property Management Expert) account for full operational access including financial data
• Keep your primary account secure, as it has complete access to all property data

Need Help Managing Your Collaborators?

If you have questions about setting up collaborators or need assistance with permissions, please use our contact form to reach our support team. We are here to help you find the right configuration for your property management needs.