How to Close a Duplicated Property Listing on Booking.com

If you have accidentally created a duplicated property listing on Booking.com, you can close it by removing all room types or units from the property. This guide will walk you through the process step-by-step using the Booking.com Extranet.

Before You Start

Before proceeding, make sure you are removing the duplicate listing and not your active property. Double-check the property details to confirm you have selected the correct duplicate.

Step-by-Step: Removing a Duplicated Property

Step 1: Log in to the Booking.com Extranet

Visit admin.booking.com and log in with your credentials.

Step 2: Select the Duplicate Property and Navigate to Room Details

From the top menu, select the Property tab, then choose the duplicate property you want to close. Next, select Room details (this may also appear as Property layout depending on your account view).

Step 3: Find the Room or Unit to Remove

In the list of room types, locate the first room or unit you want to delete.

Step 4: Delete the Room or Unit

Select the option to delete the room or unit and confirm the deletion. Once confirmed, the room or unit will be removed from your property page.

Repeat this step for all remaining room types until the property has no active units. The property listing will be closed once all room types and units have been removed.

Step 5: Verify Removal

After removing all units and room types, verify that the duplicate property no longer appears in your active listings on Booking.com.

Important: Upcoming Reservations

If there are upcoming reservations linked to a room or unit, the Delete option will not be available. You will only see Edit or Upload photos options.

You cannot permanently delete a room or unit until all upcoming reservations have been fulfilled and guests have checked out. Once all guests have departed, you will be able to delete the remaining room types and close the duplicate listing.

Need Further Help?

If you are unable to remove the duplicate listing yourself or have any questions about the process, contact Booking.com partner support directly. You can reach them through the Extranet inbox and request the removal of the duplicated property. The Booking.com support team will be able to assist you further if needed.