How do I close a duplicated property listing on Booking.com?

You can close a duplicated property listing on Booking.com by removing all of its room types or units from the Booking.com Extranet. Once the property has no active units, it is no longer bookable. Follow the steps below, and make sure you are working on the duplicate listing and not your active property.

Before you start

Check that you are removing the duplicate listing. Deleting rooms from your active property will take it offline and stop bookings. If you are not sure which listing is the duplicate, compare the property name, address, and room details before you continue.

Step-by-step: how do I remove a duplicated property?

1. Log in to the Booking.com Extranet. Go to admin.booking.com and sign in with your credentials.
2. Select the duplicate property and open Room details. From the top menu, select the Property tab, choose the property you want to close, and then select Room details. On some accounts this section may appear as Property layout.
3. Find the room or unit to remove. In the list of room types, locate the room or unit you want to delete.
4. Delete the room or unit. Select the option to delete the room or unit, then confirm the deletion. The room or unit will be removed from the property page.
5. Repeat for all remaining room types. Continue until the duplicate property has no active units.
6. Retry publishing in Holidu. Go back to Holidu and open the Distribution channel tab for your property. In the error message shown for the Booking.com channel, click the "click here" link to retry publishing. It may take a few minutes for the update to be processed on Booking.com.

What if I cannot delete a room or unit?

If a room or unit has upcoming reservations, the Delete option will not be available. You will only see Edit or Upload photos. You can only permanently delete a room or unit after all upcoming reservations have been fulfilled and guests have checked out.

Who can I contact for further help?

If you cannot remove the listing yourself or have questions about the process, contact Booking.com partner support directly through the inbox in the Booking.com Extranet. Ask them to remove the duplicated property and include the property name and address so they can locate it quickly.