Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you meet local registration rules in the Basque Country and keeps your guest registrations on time. Once your property is connected, Holidu sends guest information to the local authority for you, so you don't need to submit it manually.

• Stay compliant with local regulations in the Basque Country.
• Support guest safety by sharing registration details with the authority directly from Holidu.
• Save time, since guest data is sent automatically after you activate the connection.

How Do I Connect My Account?

You can connect each property to Ertzaintza from the Online Check-in section of your Holidu Host Account. Follow the steps below for every property you want to connect.

1. Log in to your Holidu Host Account.
2. In the left-hand menu, go to Tools and click on Online Check-in.
   
3. Configure the properties. You will see your list of properties here. Click on the "Configure" button next to the property you want to connect to Ertzaintza.
   
4. Complete the form:
   • Click on "Activate automatic sending to police".
   • Select Ertzaintza as the authority and enter your username and password.
   • Click on "Validate" to confirm.
     
5. Once activated, click on "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. You can now close the form and confirm that the connection is active.

Tip: If you see an error message at any step, check that your Ertzaintza username and password are correct, then try again.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your details, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to keep your data protected.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.