Online Check-in - How to Connect to Ertzaintza

This comprehensive guide will help you connect your Holidu hosting account to Ertzaintza, ensuring your guest registration process remains compliant with local regulations in the Basque Country.

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local authority requirements in the Basque Country. When you establish this connection, several important benefits are automatically activated:

• Guest information is securely transmitted directly to local authorities without manual intervention
• You maintain full compliance with regional guest registration regulations
• The process is automated, reducing administrative burden on your hosting operations
• Guest safety is enhanced through proper registration with local law enforcement
• Your property listing remains in good standing with local requirements

By connecting to Ertzaintza through Holidu's secure platform, you demonstrate your commitment to responsible hosting practices and regulatory compliance.

How Do I Connect My Account?

Follow these step-by-step instructions to connect your account to Ertzaintza:

Step 1: Log In to Your Host Account

First, access your Holidu Host Account by visiting https://host.holidu.com/app and entering your login credentials.

Step 2: Navigate to Online Check-in Settings

Once logged in, locate the left-side menu and follow these steps:

1. Click on "Tools" in the left navigation menu
2. Select "Online Check-in" from the dropdown options

You should now see the Online Check-in configuration page with your property list displayed.

Step 3: Select and Configure Your Property

On the Online Check-in page, you will see a list of all your properties. For each property you wish to connect to Ertzaintza:

1. Locate the property in the list
2. Click the "Configure" button next to the property name

Step 4: Activate Automatic Sending to Police

In the configuration form that opens, complete the following actions:

1. Locate and click the checkbox labeled "Activate automatic sending to police"
2. From the dropdown menu, select "Ertzaintza" as your local authority
3. Enter your Ertzaintza username in the designated field
4. Enter your Ertzaintza password in the designated field

Step 5: Validate Your Credentials

After entering your credentials:

1. Click the "Validate" button to verify your Ertzaintza account information
2. Wait for the system to confirm that your credentials are correct
3. If an error appears, please double-check your username and password and try again

Step 6: Save Your Changes

Once validation is successful:

1. Click the "Save changes" button at the bottom of the configuration form
2. Wait for the system to process and save your settings

Step 7: Confirm Your Connection is Active

After saving, verify that your connection is complete:

1. Check that no error messages appear on your screen
2. You should see a confirmation message indicating that your property is now connected to Ertzaintza
3. You can now close the configuration form
4. Your property connection status should display as "Active"

Congratulations! Your property is now successfully connected to Ertzaintza, and guest information will be automatically transmitted to the local authority.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, you can recover your account information by visiting the Ertzaintza official website. They provide password reset options and customer support to help you regain access to your account. Once you have recovered your credentials, you can return to your Holidu settings and update your information.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect all data transmitted between your account and the Ertzaintza system. Your username, password, and guest information are all safeguarded using industry-leading security standards. You can trust that your data and your guests' information remain protected throughout the entire process.

What should I do if I receive an error message during validation?

If you encounter an error message during the validation process, first verify that your Ertzaintza username and password are entered correctly. Common issues include capitalization errors or accidentally including extra spaces. If you continue to receive error messages after confirming your credentials are correct, please contact Holidu customer support for assistance, as there may be a temporary connectivity issue with the Ertzaintza system.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect as many of your properties as needed. Simply repeat the configuration process (Steps 3 through 7) for each property you wish to connect. Each property will maintain its own independent connection to Ertzaintza, allowing you to manage all your listings from a single Holidu account.

How do I disconnect from Ertzaintza?

If you need to disconnect a property from Ertzaintza, return to the Online Check-in configuration page for that property and uncheck the "Activate automatic sending to police" option. Click "Save changes" to confirm. Your property will no longer send guest information to Ertzaintza after this change is saved.

What guest information is sent to Ertzaintza?

When your property is connected to Ertzaintza, essential guest registration information is automatically transmitted during the check-in process. This typically includes guest names, contact information, and booking dates, which are required by local regulations in the Basque Country. All information is handled in compliance with data protection regulations.

Thank you for prioritizing a secure and compliant hosting experience. By connecting to Ertzaintza through Holidu, you are demonstrating your commitment to responsible property management and regulatory adherence in the Basque Country.