Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza ensures you stay compliant with local regulations in the Basque Country and supports guest safety. Once connected, guest registration information is automatically communicated to the local authority directly from Holidu, streamlining your compliance process and reducing manual administrative work.

This integration helps you:

• Meet legal requirements for guest registration in the Basque Country
• Automatically submit guest data to authorities without manual intervention
• Maintain consistent and timely compliance with local regulations
• Enhance guest safety and security through official channels

How to Connect to Ertzaintza

Follow these step-by-step instructions to connect your Holidu account to Ertzaintza:

Step 1: Log in to Your Holidu Host Account

Visit your Holidu Host Account and log in with your credentials.

Step 2: Navigate to Online Check-in

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Configure Your Property

You will see a list of your properties displayed on this page. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

On the configuration form, locate and click on the option "Activate automatic sending to police".

Step 5: Select Ertzaintza and Enter Credentials

From the dropdown menu, select "Ertzaintza" as your local authority. Enter your Ertzaintza username and password in the designated fields.

Step 6: Validate Your Connection

Click on the "Validate" button to confirm that your credentials are correct and the connection can be established.

Step 7: Save Your Changes

Once validation is successful, click on "Save changes" at the bottom of the form to finalize the connection.

Step 8: Confirm Connection Status

If no error message appears, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection status shows as active.

Frequently Asked Questions

What should I do if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You can also contact their support team for assistance in recovering your account details.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect all data transmitted between your account and Ertzaintza. Your login credentials and guest information are safeguarded using industry-leading security standards to ensure compliance with data protection regulations.

What should I do if I encounter an error during validation?

If you receive an error message during the validation process, please verify that:

• Your Ertzaintza username and password are entered correctly
• Your Ertzaintza account is active and has not been suspended
• Your internet connection is stable
• You have the necessary permissions in your Ertzaintza account to authorize third-party integrations

If the issue persists, contact Holidu support for further assistance.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property you wish to connect by clicking the "Configure" button next to each property in your list.

How do I disconnect my property from Ertzaintza?

To disconnect your property from Ertzaintza, return to the Online Check-in configuration page for that property and click the option to deactivate automatic sending to police. Remember to click "Save changes" to finalize the disconnection.

What guest information is sent to Ertzaintza?

Guest registration information required by local regulations in the Basque Country is automatically submitted to Ertzaintza. This typically includes guest names, contact information, and stay dates as mandated by local authority requirements.

For additional support with the Online Check-in feature or Ertzaintza integration, please reach out to our Customer Happiness Team. We are here to help you maintain compliance and provide a seamless hosting experience.