Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra and configure online check-in for compliant guest registration in Catalonia. This guide takes approximately 2 minutes to read.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra ensures your property complies with local guest information reporting regulations in Catalonia. This connection provides several key benefits:

• Maintains legal compliance with Catalan regulations
• Automates guest data reporting to local authorities
• Enhances guest safety and security
• Streamlines the registration process for your property
• Reduces manual paperwork and administrative burden

How Can a Host Connect to Mossos d'Esquadra?

Before you can configure the online check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra directly. Follow these steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Complete all required fields and click "Accept." You will need to:

• Fill out all mandatory information about your establishment
• Sign the form electronically
• Scan and attach identification documents (DNI, NIE, NIF, or passport) for individuals listed in the form

If electronic submission is not possible, refer to section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will issue you a username and password. Save these credentials securely, as you will need them to connect your Holidu property.

How Can I Configure the Check-in Feature to Connect to Mossos d'Esquadra?

Once you have received your credentials from Mossos d'Esquadra, you can configure the online check-in feature in Holidu. This allows automatic guest data transfer after guests complete the online check-in form.

Configuration Steps

Ensure you have the latest version of the Holidu mobile app or web platform installed.

Step 1: Navigate to Online Check-in Settings

In your Holidu account, navigate to "Tools" in the left side menu and select "Online Check-in."

Step 2: Activate and Configure

In the Online Check-in section, enter the username and password you received from Mossos d'Esquadra. Select the "Activate" option to enable the connection.

Step 3: Save Your Changes

Click on "Save changes" at the end of the form to apply your settings.

Step 4: Verify the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active. Your property is now ready to automatically transfer guest information upon completion of online check-in.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password. Follow their account recovery process and update your credentials in Holidu once restored.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption for all communications with Mossos d'Esquadra. Your guest information and credentials are protected with industry-standard security protocols.

What happens after guests complete online check-in?

Once your property is connected to Mossos d'Esquadra, guest information is automatically transferred to the local authorities after guests fill out and submit the online check-in form. This eliminates manual reporting requirements and ensures timely compliance.

Thank you for prioritizing a secure and compliant hosting experience. For additional support or local-language assistance, contact the Holidu support team. Local support is available across our 7 European markets.