Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This automated connection streamlines the reporting process, keeps your property legally compliant, and supports guest safety. By linking your account, guest information is transferred automatically after guests complete the online check-in form, saving you time and reducing administrative burden.

How Can a Host Connect to Mossos d'Esquadra?

Before configuring the check-in feature in Holidu, you must first register your establishment with Mossos d'Esquadra directly. Follow these steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, find and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, click on "Establishment registration form (PI-15)." Fill out all required fields with your establishment details. You will also need to scan and attach the DNI, NIE, NIF, or passport of the individuals listed in the form. Once completed, sign the form and submit it electronically. If electronic submission is not possible, refer to section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

After your establishment is registered, you will receive a username and password via email. Keep these credentials secure, as you will need them to configure the online check-in feature in Holidu.

How Can I Configure the Check-in Feature to Connect to Mossos d'Esquadra?

Once you have registered with Mossos d'Esquadra, you can now link your property to the platform through Holidu's Online Check-in feature.

Step 1: Navigate to Online Check-in Settings

In your Holidu app, go to "Tools" in the left side menu and select "Online Check-in."

Step 2: Activate the Feature

Enable the Online Check-in feature by activating the toggle or checkbox. This action prepares your property for automatic guest data transfer to Mossos d'Esquadra.

Step 3: Save Your Changes

Click "Save changes" at the end of the form to confirm your settings.

Step 4: Verify the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and confirm that the connection is active. Guests will now be able to complete online check-in, and their information will be automatically transmitted to the authorities.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password. You can also contact their support team directly through the website.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption when transmitting guest information to Mossos d'Esquadra. All data transfers comply with local data protection regulations.

What happens after my property is connected?

Once connected, guests will see the Online Check-in form during their booking or upon arrival. After they complete the form, their information is automatically sent to Mossos d'Esquadra, eliminating the need for manual reporting and ensuring timely compliance with local regulations.

By connecting your property to Mossos d'Esquadra through Holidu's Online Check-in feature, you streamline guest registration and maintain full compliance with Catalan regulations. This secure process protects both you and your guests while simplifying administrative tasks.