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Online Check-in - How to Connect to SES.HOSPEDAJES

SES.HOSPEDAJES is the official platform developed by the Spanish Ministry of the Interior to comply with Royal Decree 933/2021. It centralizes guest information reporting to the Ministry as required by law. This guide explains how to register your property on SES.HOSPEDAJES and connect it to your Holidu account so guest registration forms are automatically submitted when check-in is completed.

Important: Imported bookings (those not created directly through Holidu) are not linked to SES.HOSPEDAJES. You must manually submit data for these bookings through your SES.HOSPEDAJES account.

Getting Your SES.HOSPEDAJES Credentials

Step 1: Create Your Account

Visit the Ministerio Del Interior website and click on "Hospedajes y alquiler de vehículos."

Select one of three registration options:

• Acceso al registro de establecimientos y entidades: Choose if you have no account and no Cl@ve registration
• Acceso a la consulta y envío de comunicaciones: Use if you already have a Cl@ve registration
• Acceso existente: If you already have login credentials

Step 2: Select Your Verification Method

Obtain and install a Digital Certificate or use Cl@ve PIN/DNIe. If needed, request a digital certificate via FNMT or register with Cl@ve. Click the "@" icon on the SES.Hospedajes portal to begin.

Step 3: Choose Your Registration Type

Once logged in, go to "Registro de entidades y establecimientos" and select your registration type, such as "Hospedaje turístico."

Step 4: Complete Your Registered Data

Open "Mis datos registrados" and fill in all required fields. Most importantly, tick "Envío de comunicaciones por servicio web." This checkbox is mandatory to generate your web service credentials correctly.

Step 5: Register Your Properties

Once personal data is complete, register each property with its name, address, and license number.

Step 6: Review and Sign

Review your information and sign using Autofirma@ or Cl@ve Firma. Ensure the web service option is active before signing.

Step 7: Receive Your Credentials

You will receive an email from no-reply@hospedajes.mir.es containing your login credentials. These include your owner code, property code, and web service credentials (ending in "WS") required for activating automatic guest check-in.

Connecting Your Property to Holidu

The Online Check-in feature automatically transfers guest data to SES.HOSPEDAJES after each guest completes the online check-in form. Click here for frequently asked questions about the guest check-in feature.

Make sure you are using the latest version of the Holidu app before starting.

Step 1: Open the Holidu App

Launch the Holidu app on your device.

Step 2: Navigate to Online Check-in

On the left side menu, go to Tools → Online check-in.

Step 3: Configure Your Property

Click on "Configure" next to the property you want to connect.

Step 4: Enter Your SES.HOSPEDAJES Credentials

Fill in the form as follows:

• Click "Statistics connection"
• Select "SES.HOSPEDAJES"
• Enter your credentials from the email: Username, Password, Accommodation code, and Landlord code
• Click "Validate"

Note: Properties in Catalonia should select Mossos d'Esquadra, and properties in the Basque Country should select Ertzaintza.

Step 5: Save Your Changes

Click "Save changes." If no error appears, your connection is active and automatic guest data transfers are enabled.

Troubleshooting Credential Issues

If you face any issues with your credentials, follow these steps:

1. Access the SES.Hospedajes platform by clicking here.
2. Select the "@" sign for Access to the Registry of Establishments and Entities.

1. Log in using your Digital Certificate or Cl@ve app.
2. Once logged in, click on "Access" under Communication Service.

1. Copy the Username from the left column and click "Change Password" to update your web service credentials.

What Happens After You Connect?

Once the Online Check-in feature is activated, guests automatically receive the check-in form for eligible bookings. If your SES.HOSPEDAJES credentials are incomplete or incorrect, the form will still be sent to guests, but the automatic transfer of data to authorities will fail. Ensure your credentials are correct and valid.