SES.HOSPEDAJES is the official platform from the Spanish Ministry of the Interior, created to comply with Royal Decree 933/2021. It collects guest registration information from accommodation hosts. By connecting your property to SES.HOSPEDAJES, Holidu can automatically send guest data after each guest completes online check-in. This guide shows you how to get your credentials and connect them to Holidu.

What You Need Before You Start

• A Digital Certificate, Cl@ve PIN, or DNIe to log in to SES.HOSPEDAJES
• The license number, name, and address of each property
• The latest version of the Holidu app

Important: Imported bookings (those not created directly through Holidu) are not linked to SES.HOSPEDAJES. For these bookings, you must collect guest data and submit it manually through your SES.HOSPEDAJES account.

How to Get Your SES.HOSPEDAJES Credentials

Step 1: Open the registration portal

Go to the Ministry of the Interior website and click on "Hospedajes y alquiler de vehículos" (Accommodation and vehicle rental).

Choose the option that matches your situation:

• Access to the registry of establishments and entities: choose this if you have no account and no Cl@ve registration.
• Access to communications for accommodation or vehicle rental activities: use this if you already have a Cl@ve registration.
• Access to communications for accommodation or vehicle rental activities (login): use this if you already have a login.

Step 2: Verify your identity

Log in with a Digital Certificate or Cl@ve PIN/DNIe. If you do not have a Digital Certificate, you can request one from FNMT or register for Cl@ve. Then click the "@" icon on the SES.HOSPEDAJES portal to continue.

Step 3: Choose the registration type

Once logged in, go to "Registro de entidades y establecimientos" (Registration of entities and establishments). Select the registration type, such as "Hospedaje turístico" (tourist accommodation), before you continue.

Step 4: Complete your registered data

Open "Mis datos registrados" (My registered data). Fill in all required fields and tick "Envío de comunicaciones por servicio web" (Sending communications via web service).

Important: You must tick this box before signing. Otherwise, your web service credentials will not be generated correctly.

Step 5: Register your property

After saving your personal data, register each property with its details, including the name, address, and license number.

Step 6: Review and sign

Check all your information. Then sign with Autofirm@ or Cl@ve Firma. Make sure the web service option is still active before you sign.

Step 7: Receive your credentials

After signing, you will receive an email from no-reply@hospedajes.mir.es. It contains your owner code, property code, and web service credentials. The web service username ends in "WS". You will need these details to connect Holidu.

How to Connect SES.HOSPEDAJES to Holidu

Once you have your credentials, follow these steps to activate automatic guest check-in transfers. For more details, see the Online check-in FAQs.

1. Open the Holidu app.
2. In the left-side menu, go to Bookings, then Online check-in.
3. Click Configure next to the property you want to connect.

4. Complete the form:
   • Click Statistics connection.
   • Select SES.HOSPEDAJES.
   • Enter your Username, Password, Accommodation code, and Landlord code.
   • Click Validate.

5. Click Save changes.
6. If no error appears, your connection is active.

Note: For properties in Catalonia, select Mossos d'Esquadra. For properties in the Basque Country, select Ertzaintza.

What to Do If Your Credentials Do Not Work

If you have trouble with your credentials, retrieve them again from the SES.HOSPEDAJES platform:

1. Go to the SES.HOSPEDAJES procedures page and select the "@" sign for access to the Registry of Establishments and Entities.

2. Log in with your Digital Certificate or Cl@ve app.
3. Click "Access" under Communication Service.

4. Copy the username from the left column. Then click "Change Password" to set a new password for sending guest registration forms.

Once the Online check-in feature is active, guests receive the check-in form automatically for eligible bookings. If your SES.HOSPEDAJES credentials are incomplete or incorrect, guests will still receive the form. However, the automatic transfer of guest data to the authorities will fail. Update your credentials in the Holidu app as soon as possible to avoid this.