Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany supports legal compliance by reporting your guest information to the local authority. This connection also helps maintain a documented check-in process for both you and your guests.

By integrating with AVS Germany, you streamline your guest registration process while ensuring you meet all local regulatory requirements. This automated system reduces administrative burden and helps protect your property by maintaining proper guest documentation.

Important Note

AVS has currently enabled the integration in the following areas:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

Check if your property location is listed to ensure you can take advantage of this integration.

How to Connect Your Property?

Follow these step-by-step instructions to connect your property to AVS Germany through the Holidu platform.

Step 1: Access Online Check-in Settings

In your Holidu app, navigate to "Tools" in the left side menu and then click on "Online Check-in".

Step 2: Review AVS Integration Overview

You will see an overview of the AVS integration features and benefits for your property.

Step 3: Connect Your AVS Account

Select the option to connect your existing AVS Germany account or create a new one if you do not have an account yet.

Step 4: Enter Your AVS Credentials

Provide your AVS Germany login credentials to authorize the connection between your Holidu property and the AVS system.

Step 5: Authorize Data Transmission

Review and authorize the data transmission permissions. This allows Holidu to securely send guest information to AVS Germany when check-ins occur.

Step 6: Confirm and Finalize Connection

Once you have completed the authorization, confirm your settings to finalize the AVS connection. Your property is now integrated with AVS Germany.

After successful connection, your guest check-in information will be automatically transmitted to AVS Germany according to local regulations.

Frequently Asked Questions

What if I can't remember my AVS Germany credentials?

If you have forgotten your AVS Germany login credentials, you can recover your account or reset your password by visiting the AVS Germany website. Follow the account recovery process to regain access to your account, then proceed with the connection steps outlined above.

Is the connection secure?

Yes, the connection is secure. Guest data is transmitted over an encrypted connection between your Holidu account and the AVS Germany system. This ensures that all sensitive guest information is protected during transmission and storage.

What guest information is shared with AVS Germany?

When you connect your property to AVS Germany, the system automatically shares guest check-in information as required by local regulations. This typically includes guest names, arrival dates, and departure dates. All information is transmitted securely and in compliance with data protection regulations.

Can I disconnect my property from AVS Germany?

Yes, you can disconnect your property from AVS Germany at any time through the Online Check-in settings in your Holidu app. Navigate to Tools, select Online Check-in, and choose the option to disconnect or remove the integration. Please note that disconnecting may affect your compliance with local registration requirements.

What happens if the connection fails during a guest check-in?

If the connection fails during a guest check-in, you will receive a notification in your Holidu app. You can then manually submit the guest information to AVS Germany or retry the automated submission. Contact Holidu support if the issue persists.

Is AVS integration available for all properties in Germany?

AVS integration is currently available only in specific regions in Germany. Check the list of compatible regions provided earlier in this article to confirm if your property location is supported. If your area is not yet supported, you may still be able to manually report guest information to your local authority.

How long does the connection process take?

The connection process typically takes just a few minutes. Once you have entered your AVS credentials and authorized the data transmission, your property should be connected immediately. You will receive a confirmation message when the integration is active.

Do I need to have a separate AVS Germany account?

Yes, you need to have an existing AVS Germany account to connect your property through Holidu. If you do not have an account, you can create one through the AVS Germany website before following the connection steps. Alternatively, you can create a new account during the connection process in your Holidu app.

What support is available if I encounter issues during connection?

If you encounter any issues during the connection process, contact the Holidu support team through your app or visit the help center. The support team can provide guidance on troubleshooting and ensure your property is successfully connected to AVS Germany.