Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. By establishing this connection, you streamline your registration procedures and ensure compliance with German tourism regulations.

Is this available for my property?

The online check-in connection to AVS is visible for every host account in Germany. Two things need to be true before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu can't request it on your behalf.
2. Once activated, your destination gives you a configuration overview with three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS doesn't appear as an option for your property at all, it likely means your destination hasn't completed step 1 yet — contact them directly and ask them to email meldeschein@avs.de.

Compatible Regions in Germany

The AVS connection is available in the following regions:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen

How to Connect Your Property to AVS?

Step 1: Get Your Configuration Data from Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials — this ensures they send you the right document.

The overview contains three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three ready before starting Step 2.

Step 2: Configure the Connection in Your Holidu App

1. In your Holidu App, go to Account.
2. Go to Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and fill in your property info.

2.1 Choose Your Guest Signature Method

• Automatic signature (recommended): The guest clicks and signs during online check-in — less friction, higher guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand.

Note: This setting applies to your entire account, not just one property.

2.2 Turn on "Connection to a Registration Authority"

Toggle this on for the property.

2.3 Choose Your Data Transmission Method

• Automatic sending (recommended): Data is transmitted to AVS automatically.
• Manual sending (not recommended): You must open and send each booking individually.

2.4 Select AVS and Your Municipality

• Under "Send information to," select AVS.
• Select your municipality (Kommune).
• If your municipality doesn't appear: your destination's connection with AVS may not be fully set up yet. Contact your destination or serviceteam@holidu.com.

2.5 Enter Your Configuration Data

Enter the three values from Step 1 (Kurverwaltungs-ID, Firmen-ID, Objekt-ID). Once saved, a table of available registration categories loads automatically from AVS — you can adjust these manually if needed.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you'll see confirmation that the connection was set up successfully.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card, you can turn it on in the same section.

If automatic sending isn't available or isn't working, you can still register a guest manually: open the relevant booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest.

Step 5: What Your Guests Experience

1. The guest gets an online check-in link with their booking confirmation.
2. They fill out the online check-in form.
3. If automatic sending is on, their data goes to AVS automatically.
4. If enabled, they receive a digital guest card.

You can check registration status per booking in your booking overview, and resend the check-in form to a guest at any time from there.

Need Help? Who to Contact

• Your municipality doesn't appear as an option: Contact your destination directly, or serviceteam@holidu.com.
• AVS doesn't show as an option at all: Your destination hasn't yet activated the interface with AVS — ask them to email meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or serviceteam@holidu.com if your property isn't managed by a dedicated AM.

Frequently Asked Questions

What do I need before I start?

You need your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID from your destination — see Step 1. Contact your local tourist office to request these configuration values. Ask explicitly for the "Holidu / AVS interface" credentials to ensure you receive the correct document with all three required fields.

Is the connection secure?

Yes — guest data is transmitted over an encrypted connection. All data transfers between Holidu and AVS follow strict security protocols to protect your guests' personal information.

Why can't I find my municipality in the list?

Your destination hasn't completed its AVS connection yet — contact them directly. They need to activate the Holidu–AVS interface with AVS by emailing meldeschein@avs.de.

Why isn't AVS showing as an option for my property at all?

Your destination hasn't yet activated the interface with AVS by emailing meldeschein@avs.de. This is a required setup step that only your destination can complete. Reach out to your local Kurverwaltung, Tourismusbüro, or Gemeinde and ask them to initiate this process.

Who gives me my three IDs?

Your local Kurverwaltung/Tourismusbüro/Gemeinde — not Holidu or AVS directly. Request the configuration overview for the "Holidu / AVS interface" from your destination's tourist office.

Can I request AVS activation myself?

No — only your destination can request this, by emailing meldeschein@avs.de. Holidu cannot submit this request on your behalf. Contact your local tourist office and ask them to initiate the activation process with AVS.

What if automatic sending isn't working — can I still register a guest?

Yes, you can generate the registration form as a PDF from the booking and print it manually. Open the relevant booking in your Holidu App, select the option to generate the Meldeschein (registration form), and print it for your guest to complete by hand.

How do I resend the check-in form to a guest?

From the booking overview, open the booking and resend the form. Your guest will receive a new check-in link via email that they can use to complete their online registration.

What is the difference between automatic and manual signature?

With automatic signature, guests click and sign electronically during the online check-in process, creating a seamless experience with higher guest satisfaction. Manual signature requires each guest to physically add their signature by hand, which creates additional friction. Automatic signature is the recommended option.

Can I use manual sending if automatic sending doesn't work?

Yes. If automatic sending isn't available or isn't working for your property, you can select manual sending. With this option, you must open and send each booking's registration information individually to AVS. While this requires more effort on your part, it ensures your guests are still properly registered with the local authorities.

Does the digital guest card work in all municipalities?

No, the digital guest card is only available if your destination offers it. If your destination supports this feature, you'll be able to enable it in the same configuration section where you set up the AVS connection. Check with your local tourist office to see if they participate in the digital guest card program.

What happens if a guest doesn't complete their online check-in?

You can resend the check-in form to the guest at any time from your booking overview in the Holidu App. If automatic sending is enabled, you may also need to manually verify that their information has been transmitted to AVS. For guests who don't complete the online check-in, you can generate and print the registration form manually for them to complete in person.