As a host on Holidu, you do more than list a property. You provide the guest experience. Your main responsibilities include communicating clearly before arrival, being available during the stay, avoiding cancellations, issuing receipts when guests ask for them, and keeping your listing, calendar, and rates accurate.

What is your role as a host on Holidu?

The booking contract is between you and the guest, and Holidu acts as an intermediary. You are responsible for delivering the stay that guests booked. You, or a designated person, should be reachable during the entire stay, either directly or through someone in charge of the property.

How should hosts communicate with guests before arrival?

Contact your guests early to set clear expectations. A personal message creates a better first impression and helps prevent problems on arrival day. Share the following information:

• Your estimated arrival time
• How guests can collect the keys
• Your house rules

What should hosts do during a guest's stay?

Be ready to help if issues come up during the stay. Respond to guest messages quickly so that their holiday stays relaxed and stress-free. A fast response is one of the simplest ways to earn positive reviews and repeat bookings.

Why should hosts avoid cancelling bookings?

Cancellations disrupt travel plans for both hosts and guests. They can also hurt your property's performance in search results and may lead to penalties. Only cancel when it is truly unavoidable.

How do hosts provide a receipt or invoice to a guest?

If a guest asks for a receipt, provide an invoice that shows the total amount paid. You can create one with Holidu's tool. Follow this guide: How to issue an invoice for a guest.

Please note that Holidu only provides guests with a booking confirmation. The invoice you issue through Holidu is an individual fiscal document and should not be shared with guests.

Who is responsible for keeping the account configuration accurate?

You are responsible for the accuracy of your property configuration and account settings. Holidu's local teams are happy to guide and assist you, but Holidu is not responsible for keeping your property information and settings up to date. Everything configurable in your account can be updated by you quickly and easily.

How should hosts manage their calendar?

An accurate calendar prevents double bookings. As the host, you set your availability. If your property becomes unavailable because of renovations, maintenance, or private use, block those dates immediately. A current calendar makes the booking process smoother for you and your guests.

What should hosts do when they change property details?

If you change amenities, sleeping arrangements, or other configurable settings, update your property description as soon as possible. Learn how to do this here: How to generate your property description.

When critical information changes, such as a pool or Wi-Fi no longer being available or a change in bedroom configuration, you must inform guests with affected bookings. Holidu only steps in for very urgent cases, such as when check-in is extremely close.

How often should hosts update their rates?

Update your nightly rate, minimum stay, and extra fees well before each season begins. Guests like to plan their holidays in advance, and up-to-date pricing helps them book with confidence.

Please note that once a booking is confirmed, the booking price cannot be changed.

Key host responsibilities at a glance

• Share arrival details with guests early.
• Stay reachable and respond quickly during the stay.
• Avoid cancellations whenever possible.
• Provide invoices to guests on request, without sharing them.
• Keep your calendar, property details, and rates up to date.
• Inform guests promptly when critical property information changes.