How to Update Your Contact Details and Account Information

Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing information, bank details, and more directly from your Holidu host account.

Where to Find Your Settings

Follow these steps to access your account settings:

1. Log in to your Holidu host account
2. Click the Holidu logo in the top right corner
3. From the dropdown menu, select the section you want to update:
   • Account - for general settings, personal information, bank information, reports, and your agreement
   • Security - for email and password changes
4. You can also navigate using the left-hand menu once you're in the Account area

1. Update Your Email Address

Your email address is crucial for receiving important notifications and managing your account security.

1. Go to Security
2. In the Email section, click Edit
3. Enter your new email address
4. Note: The new email address cannot already be registered with Holidu
5. Click Save

2. Change Your Preferred Language

Select your preferred language for your Holidu account interface and communications.

1. Go to Account
2. Scroll down to Settings
3. Click Edit next to Language
4. Choose your preferred language from the dropdown menu
5. Click Save

3. Update Your Phone Number

Keep your phone number current so guests and Holidu can reach you when needed.

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Enter your updated phone number
5. Click Save

4. Edit Your Billing Information

Update your billing details to ensure accurate invoicing and account management.

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Update any of the following as needed:
   • Organization name
   • Billing address
   • Tax details
5. Click Save

5. Edit Your Bank Details

Securely update your bank account information for payout processing.

1. Go to Account
2. Scroll to Bank Information
3. Click Edit
4. You will be redirected to our secure partner Adyen
5. If you have an existing IBAN configured, delete the configured IBAN first
6. Enter your new IBAN and follow the steps to complete the update
7. Click Save

For detailed step-by-step instructions, see our guide on how to edit your bank details.

6. Download Your Agreement

Access and download your signed Holidu hosting agreement at any time.

1. Go to Account
2. Scroll to Your Agreement
3. Click Download to save a copy of your signed agreement to your computer

Important: Changes That Require a New Agreement

Certain account modifications require updating your hosting agreement. These include:

• Changing your organization name
• Changing the account holder name
• Switching from an individual account to a legal entity account (or vice versa)
• Updating bank details with a different account holder name

If you need to make any of these changes, please contact our support team for assistance with updating your agreement.

Why Keep Your Information Current

Maintaining accurate account information helps you:

• Receive important notifications and updates from Holidu
• Ensure smooth guest communication
• Avoid payment and payout issues
• Stay compliant with our hosting requirements
• Prevent delays during account verification processes