Keeping your account information up to date helps you communicate smoothly with guests and avoid issues at check-in. You can update your email address, preferred language, phone number, billing information, bank details, and more directly from your Holidu account.

Where to Find Your Settings

You can find all account settings in your Holidu account. Follow these steps to get started:

1. Log in to your Holidu account.
2. Click the Holidu logo in the top right corner.
3. From the dropdown, select the section you want to update:
   • Account: general settings, personal information, bank information, reports and certificates, and your agreement
   • Security: email address and password
4. Once you are in the Account area, you can also use the left-hand menu to navigate between sections.

1. How Do I Update My Email Address on Holidu?

To update your email address, go to the Security section of your account, click Edit in the Email section, enter your new email address, and click Save. The new address cannot already be in use with Holidu.

1. Go to Security.
2. In the Email section, click Edit.
3. Enter your new email address. Note that the new email address cannot already be in use with Holidu.
4. Click Save.

2. How Do I Change My Preferred Language?

To change your preferred language, go to the Account section, open Settings, and select your language under the Language option. Choose your preferred language and click Save to apply the change.

1. Go to Account.
2. Scroll down to Settings.
3. Click Edit next to Language.
4. Choose your preferred language.
5. Click Save.

3. How Do I Update My Phone Number?

To update your phone number, go to the Account section and open Billing Information. Click Edit, enter your updated phone number, and click Save.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Enter the updated phone number.
5. Click Save.

4. How Do I Edit My Billing Information?

To edit your billing information, go to the Account section and open Billing Information. From there, you can update your organization name, billing address, or tax details. Make sure your details are accurate so invoices and payments are processed correctly.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Update your organization name, billing address, or tax details.
5. Click Save.

5. How Do I Edit My Bank Details?

To change your bank details, go to the Account section and open Bank Information. You will be redirected to our secure payment partner, Adyen, where you can delete your existing IBAN and configure a new one.

1. Go to Account.
2. Scroll to Bank Information.
3. Click Edit.
4. You will be redirected to our secure partner Adyen.
5. If you already have an IBAN configured, delete the configured IBAN.
6. Configure your new IBAN and follow the steps to update your bank details.
7. Click Save.

For step-by-step instructions, see How to edit my bank details.

6. Where Can I Download My Agreement?

To download a copy of your signed Holidu agreement, go to the Account section and scroll to Your Agreement. Click Download to save a copy to your device.

1. Go to Account.
2. Scroll to Your Agreement.
3. Click Download to save a copy of your signed Holidu agreement.

For step-by-step instructions, see Where can you find your Holidu Agreement?

Changes That Require a New Agreement

Some changes to your account information require a new agreement. These include:

• Changing the organization name
• Changing the account holder name
• Changing from an individual to a legal entity, or vice versa
• Changing bank details to an account with a different holder

If your update falls into one of these categories, please contact Holidu for assistance.