How to Change the Property Owner

What "Changing the Owner" Means

In Holidu, the owner is the account holder responsible for the property. Changing the owner means transferring the property from one host account to another. This ensures that all payments, invoices, and management responsibilities are correctly assigned to the new account holder. The transfer process requires a formal signed contract between Holidu and the new account holder.

Rules and Conditions

Before requesting a property owner change, it's important to understand the key rules and conditions:

• One property at a time: You cannot transfer multiple properties in a single request.
• New contract required: The new account holder must sign their own separate contract with Holidu.
• Invoiced bookings cannot transfer: Any bookings that have already been invoiced remain with the previous account holder and cannot be migrated.
• Future bookings transfer automatically: Bookings confirmed after the ownership change date are automatically invoiced and paid to the new account holder.
• Onboarding fee consideration: If the onboarding fee was already charged to the previous account holder, it won't be charged again. If it hasn't been charged yet, it will be deducted from the new owner's first payout after their first booking.

Impact on Payments and Invoicing

Understanding the financial impact of changing ownership is crucial for proper accounting and management:

• Previous account holder: Receives all payouts and invoices for bookings that were confirmed before the transfer date.
• New account holder: Receives all payouts and invoices for bookings confirmed after the transfer date.
• Uninvoiced bookings: Bookings made before the transfer but not yet invoiced can be migrated to the new owner. However, this requires an explicit request to Holidu and is not automatic. Once migrated, the new account holder receives the corresponding payouts and invoices.

How to Request the Change

To transfer ownership of your property to a new host, please reach out to us using the Holidu Assistant. Our team will guide you through the process, verify all necessary details, and ensure the transfer is completed correctly. Make sure you have the new account holder's contract information ready when you contact us.

Important Considerations

Booking visibility: After the ownership change, bookings created before the transfer may have limited visibility or may not appear in the new account. The new account holder does not automatically inherit historical booking data from the previous owner.

Booking migration must be requested: There is no automatic process for transferring existing bookings to the new account. If you want bookings made before the migration to be accessible and manageable under the new account, you must explicitly request this from the Holidu team through the Holidu Assistant. Without this request, the new owner will not have access to previous bookings.

Guest communication: Inform your guests about the ownership or account change to prevent confusion regarding check-in, payments, or messaging.

Best Practices

• Double-check all account holder details before confirming the change.
• Ensure the new account holder information matches your official records for legal and tax purposes.
• Consider the implications for notifications and account recovery when planning the ownership transfer.