Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once connected, guest information is communicated to the local authority directly from Holidu, ensuring that your property meets all legal requirements for guest registration without additional manual effort.

By enabling this integration, you streamline your compliance workflow and maintain transparent communication with local authorities, which is essential for operating legally in the Basque region.

How Do I Connect My Account to Ertzaintza?

Follow these step-by-step instructions to configure your property for automatic guest registration reporting to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see a list of your properties displayed. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Ertzaintza

In the configuration form, follow these steps:

• Check the box labeled "Activate automatic sending to police"
• From the dropdown menu, select Ertzaintza as your local authority
• Enter your Ertzaintza username and password in the corresponding fields

Step 5: Validate Your Credentials

Click the "Validate" button to confirm your Ertzaintza credentials. The system will verify that your login information is correct and that the connection can be established.

Step 6: Save Your Changes

After successful validation, scroll to the bottom of the form and click "Save changes" to finalize your configuration.

Step 7: Confirm Connection Status

If no error message appears after saving, your property is now successfully connected to Ertzaintza. The connection status will display as active, and you can close the form. Guest information will now automatically be sent to Ertzaintza when check-ins occur.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. The Ertzaintza support team can also assist you with account recovery through their phone support line.

Is the connection process secure?

Yes, the connection is completely secure. Our platform uses high-standard encryption protocols to protect your personal data and Ertzaintza credentials at all times. Your login information is securely transmitted and stored according to industry best practices.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect each of your properties individually to Ertzaintza. Simply repeat the configuration process for each property you wish to connect. This allows you to manage compliance across your entire portfolio.

What happens after I connect my property to Ertzaintza?

Once your property is connected, guest registration information will be automatically sent to Ertzaintza when guests complete their check-in through the Holidu online check-in feature. This ensures compliance with local registration requirements without requiring manual reporting.

What should I do if the validation fails?

If the validation fails, double-check that you have entered your Ertzaintza username and password correctly. Ensure there are no extra spaces or typos. If the problem persists, verify that your Ertzaintza account is active and has the necessary permissions for guest registration reporting. If you continue to experience issues, contact Holidu support for assistance.

Can I disconnect my property from Ertzaintza?

Yes, you can disconnect your property at any time by returning to the Online Check-in settings, selecting your property, and unchecking the "Activate automatic sending to police" option. After saving your changes, the automatic reporting will stop. However, ensure you have an alternative compliance method in place before disconnecting.

How often is guest information sent to Ertzaintza?

Guest information is sent to Ertzaintza immediately when a guest completes their online check-in through Holidu. This ensures real-time compliance with local registration requirements.