Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country and supporting guest safety. Once your account is connected, guest registration information is automatically communicated to the local authority directly from the Holidu platform, ensuring your properties meet all legal requirements without manual intervention.

By enabling this integration, you streamline your check-in process, reduce administrative burden, and demonstrate your commitment to local regulatory compliance.

How Do I Connect My Account to Ertzaintza?

Follow these step-by-step instructions to connect your Holidu Host Account to Ertzaintza:

Step 1: Log In to Your Holidu Host Account

Begin by logging into your Holidu Host Account. Use your email address and password to access your host dashboard.

Step 2: Navigate to Online Check-in

Once logged in, locate the "Tools" section in the left-side menu. Click on "Tools" and then select "Online Check-in" from the available options.

Step 3: Select and Configure Your Property

You will see a list of all your properties on the Online Check-in page. Identify the property you wish to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Complete the Connection Form

On the configuration form, follow these actions:

• Click on the checkbox labeled "Activate automatic sending to police"
• From the dropdown menu, select "Ertzaintza" as your local authority
• Enter your Ertzaintza username in the designated field
• Enter your Ertzaintza password in the designated field

Step 5: Validate Your Credentials

Click the "Validate" button to verify that your Ertzaintza credentials are correct and that the connection can be established. The system will confirm your authentication details.

Step 6: Save Your Changes

After successful validation, scroll to the bottom of the form and click "Save changes" to finalize your Ertzaintza connection.

Step 7: Confirm Connection Status

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You should see a confirmation indicating that the connection is active. You can now close the configuration form.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You will need to verify your identity through their standard account recovery process before you can update your credentials on Holidu.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your credentials and all data transmitted between your account and Ertzaintza. Your username and password are encrypted and never stored in plain text on our servers.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza by repeating the configuration process for each property. Simply follow the steps outlined above for each property in your portfolio that operates in the Basque Country.

How do I disconnect a property from Ertzaintza?

To disconnect a property from Ertzaintza, navigate to the Online Check-in section, click "Configure" for the specific property, and uncheck the "Activate automatic sending to police" option. Click "Save changes" to finalize the disconnection.

What should I do if I encounter a technical error during connection?

If you experience a technical error, first ensure that your Ertzaintza credentials are correct and that your account is active with Ertzaintza. Verify your internet connection and try again. If the issue persists, contact Holidu support through your host account or visit the Holidu Help Center for additional assistance.

What guest information is sent to Ertzaintza?

When automatic sending is activated, essential guest registration information required by local regulations is automatically transmitted to Ertzaintza during the check-in process. This ensures compliance with Basque Country data collection requirements while maintaining guest privacy and data security standards.

Thank you for prioritizing a secure and compliant hosting experience. If you need further assistance, local-language support is available across our 7 European markets. Visit the Holidu Help Center for additional resources and support options.