Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures compliance with local guest registration regulations in Catalonia. This automated connection streamlines the reporting process, keeps your property legally compliant, and supports guest safety by securely transferring guest information after check-in.

How Can a Host Connect to Mossos d'Esquadra?

Step 1: Register Your Establishment

Before connecting through Holidu, you must first register your establishment with Mossos d'Esquadra directly:

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper-left corner of the homepage
3. Select "Establishment registration form (PI-15)" and fill out all required fields
4. Sign and submit the form electronically, or follow the manual submission guidelines in section 2 of the user manual available on their website
5. Scan and attach your DNI, NIE, NIF, or passport as requested
6. Once approved, you will receive a username and password for the traveller registration system

Step 2: Configure Online Check-in in Holidu

After receiving your Mossos d'Esquadra credentials, follow these steps to connect your property through Holidu:

1. Ensure you have the latest version of the Holidu app installed on your mobile device
2. Log into your Holidu account and navigate to "Tools" in the left side menu
3. Select "Online Check-in"
4. 
5. Enter your Mossos d'Esquadra credentials and activate the connection
6. Click "Save changes" at the end of the form
7. If no error message appears, your property is now successfully connected to Mossos d'Esquadra
8. Close the form and verify that the connection status shows as active

How Does Online Check-in Work?

Once your property is connected to Mossos d'Esquadra, the process becomes automatic. Guests complete the online check-in form during their arrival, and Holidu securely transfers their information directly to Mossos d'Esquadra. This eliminates manual data entry and ensures timely, accurate guest registration compliance.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using strong data encryption when transferring guest information to Mossos d'Esquadra.

What if I encounter an error when connecting?

If an error message appears after clicking "Save changes," verify that your Mossos d'Esquadra credentials are correct. Ensure your establishment registration is complete and approved before attempting to connect through Holidu.

For additional support, contact our customer happiness team. Local-language assistance is available across our 7 European markets.