How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu account to Mossos d'Esquadra and configure the online check-in feature for automated guest data reporting. Follow this step-by-step guide to ensure compliance with local regulations.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra ensures you comply with local regulations regarding guest information reporting. This enhances guest safety and streamlines legal processes for your property while maintaining full regulatory compliance.

Step 1: Register Your Establishment with Mossos d'Esquadra

Before connecting through Holidu, you must first register your establishment on the Mossos d'Esquadra website.

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper left corner
3. Select "Establishment registration form (PI-15)" and complete all required fields
4. Sign the form electronically and attach scans of your DNI, NIE, NIF, or passport
5. Submit the completed form
6. Receive your username and password via email

Step 2: Connect Your Property in Holidu

Once you have your Mossos d'Esquadra credentials, configure the online check-in feature in your Holidu account.

1. Go to your Account section and locate "Online guest registration"
2. Click the Configure button
3. Select the property you want to connect to Mossos d'Esquadra
4. Click Configure next to your selected property
5. Check the box "Activate automatic sending to police"
6. Select Mossos d'Esquadra as the authority
7. Enter your Mossos d'Esquadra username and password
8. Click Validate to confirm your credentials
9. Click Save changes at the bottom of the form

Step 3: Verify Your Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. Guest data will automatically transfer after guests complete the online check-in form.

You can close the configuration form and confirm the connection is active on your property settings.

Important Note for Mobile Users

If you're using the Holidu mobile app, ensure you have the latest version installed before attempting to configure your Mossos d'Esquadra connection.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password.

Is this process secure?

Yes. We prioritize your privacy and security using advanced data encryption to protect all transmitted guest information.

What happens after my property is connected?

Guest data automatically transfers to Mossos d'Esquadra after guests complete your online check-in form, ensuring seamless compliance reporting.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way.