Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for both you and your guests. By establishing this connection, you streamline guest registration while ensuring compliance with German tourism regulations.

Is This Available for My Property?

The online check-in connection to AVS is available for every host account in Germany. However, two conditions must be met before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination will provide you with a configuration overview containing three essential values: Kurverwaltungs-ID, Firmen-ID, and Objekt-ID.

If AVS does not appear as an option for your property, it likely means your destination has not completed step 1 yet. Contact them directly at meldeschein@avs.de to request activation.

How to Connect Your Property to AVS

Step 1: Get Your Configuration Data from Your Destination

Before you begin, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials to ensure they provide you with the correct document.

The overview will contain three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung (tourism authority)
Firmen-ID	ID number of your business or property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before proceeding to Step 2 to avoid delays during configuration.

Step 2: Configure the Connection in Your Holidu App

Follow these steps to set up your AVS connection:

1. In your Holidu App, tap Account from the main menu.
2. Navigate to Online check-in for travelers and select Configure.
3. Select the property you want to configure and tap Configure again.
4. Tap Connect to a registration authority and proceed to fill in your property information.

Step 2.1: Choose Your Guest Signature Method

Select how your guests will sign during check-in:

• Automatic signature (recommended): Guests click and sign electronically during the online check-in process. This method reduces friction and typically results in higher guest satisfaction.
• Manual signature (not recommended): Guests must add their signature by hand, requiring additional steps.

Note: This setting applies to your entire account, not just individual properties.

Step 2.2: Turn On "Connection to a Registration Authority"

Toggle the connection setting to the ON position for your selected property. This activates the registration authority feature.

Step 2.3: Choose Your Data Transmission Method

Select your preferred method for sending guest data to AVS:

• Automatic sending (recommended): Guest data is transmitted to AVS automatically upon check-in completion. This is the most efficient option and requires no manual intervention.
• Manual sending (not recommended): You must manually open and submit each booking's data to AVS. This method is more time-consuming and prone to delays.

Step 2.4: Select AVS and Your Municipality

Complete the following:

• Under Send information to, select AVS from the available options.
• Select your municipality (Kommune) from the dropdown list.
• If your municipality does not appear in the list, your destination's connection with AVS may not be fully established. Contact your destination directly or reach out to serviceteam@holidu.com.

Step 2.5: Enter Your Configuration Data

Input the three values you obtained in Step 1:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Once saved, a table of available registration categories will load automatically from AVS. You can adjust these categories manually if needed for your specific property requirements.

Step 3: Save Your Settings

Click Save changes to complete the configuration. Navigate to Details in the overview section to verify that the connection was successfully established. You should see a confirmation message indicating the AVS connection is active.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card option, you can enable it in the same configuration section. This provides guests with a digital copy of their registration.

If automatic sending is not available or is experiencing issues, you can still register guests manually by following these steps:

1. Open the relevant booking in your account.
2. Generate the registration form (Meldeschein) as a PDF.
3. Print the form and have your guest complete it manually.

Step 5: What Your Guests Experience

Once your AVS connection is active, your guests will experience the following check-in flow:

1. The guest receives an online check-in link with their booking confirmation email.
2. They access the link and complete the online check-in form with their personal information.
3. If automatic sending is enabled, their registration data is transmitted to AVS automatically.
4. If enabled, guests receive a digital guest card upon successful registration.
5. You receive confirmation in your booking overview showing the registration status.

You can check the registration status for each booking in your booking overview at any time, and resend the check-in form to a guest whenever needed.

Compatible Regions for AVS Connection

The AVS online check-in system is available in the following German regions:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

If your property is located in one of these regions and AVS is not appearing as an option, please verify that your destination has activated the interface with AVS.

Frequently Asked Questions

What Do I Need Before I Start?

You will need three pieces of information from your destination (Kurverwaltung, Tourismusbüro, or Gemeinde):

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Request these values explicitly by asking for the "Holidu / AVS interface" credentials to ensure you receive the correct information.

Is the Connection Secure?

Yes, the connection is completely secure. Guest data is transmitted to AVS over an encrypted connection, ensuring that all personal information remains protected throughout the registration process.

Why Can't I Find My Municipality in the List?

If your municipality does not appear in the dropdown list, it indicates that your destination has not yet completed its setup with AVS. Contact your local Kurverwaltung, Tourismusbüro, or Gemeinde directly and ask them to activate the interface by emailing meldeschein@avs.de.

Why Isn't AVS Showing as an Option for My Property at All?

If AVS does not appear as an available option in your account, it means your destination has not yet activated the Holidu–AVS interface with AVS. This is a step that only your destination can initiate. Ask your destination to contact AVS directly at meldeschein@avs.de to request activation.

Who Provides My Three IDs?

Your local Kurverwaltung (tourism authority), Tourismusbüro (tourism office), or Gemeinde (municipality) provides the three required IDs. These values are not generated by Holidu or AVS directly — they come from your destination's administrative office.

Can I Request AVS Activation Myself?

No, you cannot request AVS activation directly. Only your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) can request this activation by emailing meldeschein@avs.de. We recommend contacting your destination to inquire about their AVS setup status.

What If Automatic Sending Isn't Working — Can I Still Register a Guest?

Yes, absolutely. If automatic sending is not functioning or is not available for your region, you can still register guests manually by:

1. Opening the relevant booking in your Holidu account.
2. Generating the registration form (Meldeschein) as a PDF.
3. Printing the form and providing it to your guest to complete by hand.

This ensures your guests are properly registered even if the automated system is temporarily unavailable.

How Do I Resend the Check-in Form to a Guest?

To resend the online check-in form to a guest:

1. Go to your booking overview in the Holidu App.
2. Find and open the specific booking.
3. Look for the option to resend the check-in form.
4. The guest will receive the online check-in link in their email.

This feature is useful if a guest has not yet completed their online check-in or if they need to update their registration information.

What Data Is Transmitted to AVS?

The guest registration data transmitted to AVS includes the information provided during the online check-in process, such as guest name, contact details, arrival and departure dates, and any other information required by your local registration authority. This data is sent securely and in compliance with German data protection regulations.

Can I Change My Registration Settings After Setup?

Yes, you can modify your AVS registration settings at any time. Simply return to Account → Online check-in for travelers → Configure and adjust your preferences for signature method, data transmission, or other settings as needed.

Who Should I Contact for Technical Support?

For technical assistance with your AVS setup, you have several options:

• If your property is managed by a dedicated Account Manager, contact them directly.
• For all other inquiries, reach out to serviceteam@holidu.com.
• If your municipality does not appear in the system, first contact your destination directly, then contact Holidu support if the issue persists.
• If you need AVS to activate the interface, direct your destination to email meldeschein@avs.de.

Is There a Cost to Using AVS?

The cost associated with AVS registration depends on your destination's pricing structure. Contact your local Kurverwaltung or Tourismusbüro for information about any applicable fees.

What Happens If a Guest Doesn't Complete Online Check-in?

If a guest does not complete the online check-in, you can resend the check-in form link from your booking overview. You also have the option to generate and print the registration form (Meldeschein) manually for your guest to complete upon arrival.