Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined approach eliminates paper-based registration forms and ensures compliance with German registration requirements.

Available Regions

The online check-in connection to AVS is available for properties located in the following German regions:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, and Langenargen.

Is This Available for My Property?

The online check-in connection to AVS is visible for every host account in Germany. Two things need to be true before you can activate it:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination gives you a configuration overview with three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS doesn't appear as an option for your property at all, it likely means your destination hasn't completed step 1 yet. Contact them directly and ask them to reach out to meldeschein@avs.de.

How to Connect Your Property to AVS?

Step 1: Get Your Configuration Data From Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials — this ensures they send you the right document.

The overview contains three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung (tourism authority)
Firmen-ID	ID number of your business or property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before starting Step 2. You will need them to complete your AVS configuration.

Step 2: Configure the Connection in Your Holidu App

1. In your Holidu App, go to Account.
2. Navigate to Online check-in for travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a registration authority and fill in your property information.

2.1 Choose Your Guest Signature Method

Select how your guests will sign during the check-in process:

• Automatic signature (recommended): The guest clicks and signs during online check-in — this reduces friction and increases guest satisfaction.
• Manual signature (not recommended): Each guest must add their signature by hand, which may delay the check-in process.

Note: This setting applies to your entire account, not just one property.

2.2 Turn On "Connection to a Registration Authority"

Toggle this option on for the property you wish to configure. This activates the AVS connection for this specific property.

2.3 Choose Your Data Transmission Method

Select how guest data will be sent to AVS:

• Automatic sending (recommended): Data is transmitted to AVS automatically when guests complete check-in. This is the most efficient method.
• Manual sending (not recommended): You must open and send each booking individually, which requires additional time and effort.

2.4 Select AVS and Your Municipality

Under "Send information to," select AVS. Then select your municipality (Kommune) from the dropdown list.

If your municipality doesn't appear: Your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.5 Enter Your Configuration Data

Enter the three values from Step 1 (Kurverwaltungs-ID, Firmen-ID, Objekt-ID) in the appropriate fields. Once saved, a table of available registration categories loads automatically from AVS. You can adjust these categories manually if needed for your property.

Step 3: Save Your Settings

Click Save changes. Under Details in the overview, you will see confirmation that the connection was set up successfully. Keep this information for your records.

Step 4: Digital Guest Card or Manual Registration Form

If your destination offers a digital guest card, you can turn it on in the same configuration section.

If automatic sending is not available or is not working, you can still register a guest manually:

1. Open the relevant booking.
2. Generate the registration form (Meldeschein) as a PDF.
3. Print it for your guest to sign.

Step 5: What Your Guests Experience

Once your AVS connection is active, here is what happens during the guest check-in process:

1. The guest receives an online check-in link with their booking confirmation email.
2. They fill out the online check-in form with their personal information.
3. If automatic sending is turned on, their data goes to AVS automatically.
4. If enabled, they receive a digital guest card after completing check-in.

You can check the registration status per booking in your booking overview at any time. You can also resend the check-in form to a guest if they did not complete it or if you need to collect additional information.

Need Help? Who to Contact

• Your municipality doesn't appear as an option: Contact your destination directly, or email serviceteam@holidu.com.
• AVS doesn't show as an option at all: Your destination hasn't yet activated the interface with AVS. Ask them to email meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or email serviceteam@holidu.com if your property isn't managed by a dedicated Account Manager.

Frequently Asked Questions

What do I need before I start?

You will need three pieces of information from your destination (Kurverwaltung, Tourismusbüro, or Gemeinde): your Kurverwaltungs-ID, Firmen-ID, and Objekt-ID. Request these from your local tourist office before beginning the configuration process. See Step 1 for more details.

Is the connection secure?

Yes. Guest data is transmitted to AVS over an encrypted connection, ensuring that all personal information is protected and transmitted securely according to German data protection regulations.

Why can't I find my municipality in the list?

If your municipality does not appear in the dropdown list, your destination hasn't yet completed its AVS connection setup. Contact your local tourism authority directly and ask them to reach out to meldeschein@avs.de to activate the interface.

Why isn't AVS showing as an option for my property at all?

AVS will not appear as an option if your destination hasn't yet activated the interface with AVS. Only your destination can request this by emailing meldeschein@avs.de. Holidu cannot make this request on your behalf.

Who gives me my three IDs?

Your local Kurverwaltung (tourism authority), Tourismusbüro (tourism office), or Gemeinde (municipality) provides these three IDs. They are not provided by Holidu or AVS directly. Contact your local tourism authority to request the configuration overview.

Can I request AVS activation myself?

No. Only your destination can request AVS activation by emailing meldeschein@avs.de. If you believe your destination should have this set up, contact them directly and share the AVS email address so they can submit the request.

What if automatic sending isn't working — can I still register a guest?

Yes. If automatic sending is not working or not available, you can still register a guest manually. Open the booking, generate the registration form (Meldeschein) as a PDF, and print it for your guest to sign. This ensures you remain compliant with local registration requirements.

How do I resend the check-in form to a guest?

From the booking overview, open the relevant booking and select the option to resend the check-in form. The guest will receive a new check-in link via email and can complete the form at their convenience.

Can I use both automatic and manual signature methods?

The signature method you select applies to your entire Holidu account. You cannot use different methods for different properties. Choose the method that best fits your needs during the configuration process.

What happens if a guest doesn't complete the online check-in?

If a guest doesn't complete the online check-in before their arrival, you can resend the check-in link from your booking overview. Alternatively, you can generate and print the registration form manually for them to sign upon arrival.

Does my property need to be active on Holidu to use AVS registration?

Your property must be set up in your Holidu account, but it does not need to have active bookings to configure the AVS connection. You can set up the connection in advance so it is ready when your first guest arrives.