Online Check-in - How to connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany supports legal compliance by reporting your guest information to the local authority. This connection also helps maintain a documented check-in process for both you and your guests.

By integrating with AVS Germany, you can streamline your online check-in process while ensuring that all guest data is properly reported to the relevant local authorities. This automated connection reduces administrative burden and helps you stay compliant with German accommodation registration laws.

Important Note: Compatible Regions

AVS has currently enabled the integration in the following areas:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

If your property is located in one of these regions, you can proceed with the connection process outlined below.

How to Connect Your Property?

Follow these step-by-step instructions to get your property connected to AVS Germany:

Step 1: Access the Online Check-in Settings

In your Holidu host dashboard, navigate to the Tools section in the left-hand menu and select Online Check-in.

Step 2: Select Your Property

Choose the property you wish to connect to AVS Germany from your list of active listings.

Step 3: Verify Your Location

Confirm that your property is located in one of the supported AVS regions listed above. The system will automatically display available integration options for your area.

Step 4: Enter Your AVS Germany Credentials

Input your AVS Germany username and password. These are the login credentials you use to access your AVS Germany account. Ensure you enter them correctly to avoid connection failures.

Step 5: Authorize the Connection

Review the permissions request and authorize Holidu to connect with your AVS Germany account. This allows guest information to be automatically transmitted to the local authority.

Step 6: Confirm Connection Status

Once authorized, your property connection status will update to Active. You will see a confirmation message indicating that your property is now connected to AVS Germany.

Your property is now ready to use online check-in with AVS Germany. Guest information will be automatically reported when they complete their check-in through Holidu.

Frequently Asked Questions

What if I can't remember my AVS Germany credentials?

If you have forgotten your AVS Germany username or password, you can recover your account by visiting the AVS Germany website. Look for the password reset or account recovery option on their login page. You will typically receive a reset link via email. Once you have recovered your credentials, return to the Holidu Online Check-in settings and enter your credentials again to complete the connection.

Is the connection between Holidu and AVS Germany secure?

Yes, the connection is completely secure. Guest data is transmitted over an encrypted connection using industry-standard security protocols. All information transferred between Holidu and AVS Germany is protected to ensure your guests' personal information remains confidential and compliant with German data protection regulations.

Can I connect my property if it's not in a listed region?

Currently, AVS Germany integration is only available in the specific regions listed above. If your property is located outside these regions, the Online Check-in feature for AVS will not be available at this time. However, you can still use Holidu's standard online check-in features. Check back periodically as AVS continues to expand to additional regions in Germany.

How do I disconnect my property from AVS Germany?

To disconnect your property from AVS Germany, navigate to the Online Check-in settings for that property, locate the AVS connection section, and select the Disconnect option. This will immediately stop the automatic transmission of guest information to AVS. You can reconnect at any time by following the connection steps above.

What information is sent to AVS Germany?

When your property is connected to AVS Germany, the following guest information is automatically transmitted upon check-in: guest name, check-in date, check-out date, number of guests, and contact information. This data is required by German local authorities for accommodation registration purposes.

When is guest information transmitted to AVS?

Guest information is automatically transmitted to AVS Germany when guests complete their online check-in through Holidu. The data transfer happens in real-time to ensure timely reporting to local authorities.

What should I do if the connection fails?

If the connection fails, first verify that your AVS Germany credentials are correct and entered exactly as they appear in your AVS account. Check that your property is located in a supported region. If the issue persists, ensure you have stable internet connectivity and try again. If the problem continues, contact Holidu support with details about the error message you received, and they can assist you further.

Where can I get additional help with AVS connection issues?

If you encounter any issues during the connection process or have questions about AVS Germany integration, please contact Holidu's customer support team. They are available to assist you with troubleshooting, credential recovery, and any other AVS-related questions. You can reach support through the help section in your Holidu dashboard.