Having trouble signing in to your Holidu Host account? This guide walks you through the most common Holidu Host login issues and how to fix them on mobile and desktop. It also explains how collaborator permissions affect your access.

What steps should I take on mobile (Holidu Host App)?

1. Reinstall the app: Uninstall the Holidu Host app from your device, reinstall it, and try logging in again.
2. Set your phone's date and time to automatic:
   • On iPhone: Go to Settings > General > Date & Time, and turn on both automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.
   After adjusting these settings, try logging in again.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to set a new password, then try logging in again.

What should I do on desktop?

1. Make sure you are on the correct website:
   • Go to host.holidu.com to sign in as a host.
   • Alternatively, visit holidu.com, click Account in the top right corner, and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time, and turn on "Set time automatically" and "Set time zone automatically."
   After updating these settings, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link that is valid for 10 minutes. Follow the instructions in the email to create a new password, then sign in again.
4. If you are redirected to a sign-up form: Complete the form as prompted. Once it is submitted, you should be able to access the Holidu Host platform as usual.

How do collaborator permissions affect my login?

• Only the main account email address, or email addresses that have been added as collaborators, can be used to sign in to the Holidu Host platform.
• If your email address is not registered with Holidu, you cannot log in, even after completing the password reset steps.
• The main account holder can verify, add, or update collaborator permissions in the account settings.
• If you believe you should have access but cannot log in, ask the main account holder to confirm your collaborator status or to add your email address as a collaborator.

Summary

• Follow the steps for your device: reinstall the app on mobile, check your date and time settings, and reset your password if needed.
• Make sure you are logging in on the correct website, host.holidu.com.
• Access requires the main account email or a collaborator email that has been approved by the main account holder.
• If you still cannot log in after completing these steps, contact Holidu support for further assistance.