What to do if I have issues logging in?

If you are unable to log into your Holidu Host account, follow the troubleshooting steps below based on your device and review collaborator permission requirements. This guide will help you resolve common login issues quickly and efficiently.

What steps should I take on mobile (Holidu Host App)?

If you are experiencing login problems on your mobile device, try the following solutions in order:

1. Reinstall the App

Uninstall the Holidu Host app from your device, reinstall it from your app store, and attempt to log in again. This often resolves temporary app-related issues.

2. Set your phone's date and time to automatic

Incorrect date and time settings can prevent login. Adjust your device settings as follows:

• On iPhone: Go to Settings > General > Date & Time, and enable both toggles for automatic settings.
• On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.

After adjusting these settings, try logging in again.

3. Reset your password

On the login screen, tap Forgot Password. You will receive an email with a reset link valid for 10 minutes. Follow the link to reset your password and try logging in again.

What should I do on desktop?

If you are having trouble logging in from your computer, follow these steps:

1. Confirm you are on the correct website

Make sure you are visiting the correct host login page:

• Visit host.holidu.com to sign in as a host.
• Alternatively, go to holidu.com, click Account (top right), and select Login for Hosts.

2. Set your computer's date and time to automatic

Your computer's date and time settings can affect login functionality. Update your settings as follows:

• On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
• On Windows: Go to Start > Settings > Time & Language > Date & Time, and enable "Set time automatically" and "Set time zone automatically."

After updating, try logging in again.

3. Reset your password

On the login screen, click Forgot Password below the password field. You will receive an email with a reset link valid for 10 minutes. Follow the instructions in the email to reset your password, then attempt to sign in again.

4. If redirected to a sign-up form

If you are redirected to a sign-up form instead of logging in, complete the form as prompted. Once submitted, you should be able to access the Holidu Host platform as usual.

What should I know about email and collaborator permissions?

Account access is controlled through email verification and collaborator permissions. Understanding these requirements is essential for resolving login issues:

Email requirements

• Only the main account email or emails added as collaborators can be used to sign in to the Holidu Host platform.
• If the email address is not registered with Holidu, login will not be possible, even if password reset steps are completed.

Collaborator permissions

If you are part of a team or have delegated access:

• To verify, add, or update collaborator permissions, the main account holder should go to account settings and manage collaborators.
• If you believe you should have access but cannot log in, contact the main account holder to confirm your collaborator status or have your email added as a collaborator.
• Collaborators must have the correct email address registered in the account management system to access the platform.

Summary

Follow this quick reference to resolve your login issues:

• Follow device-specific troubleshooting steps: reinstall the app, check date and time settings, and reset your password if needed.
• Ensure you are logging in from the correct website (host.holidu.com for hosts).
• Access requires the main account email or verified collaborator permissions. Coordinate with the main account holder as needed.
• For issues beyond these steps, reach out to Holidu support for assistance.

By following these troubleshooting steps, you should be able to resolve most login issues. If you continue to experience problems after attempting all solutions, contact the Holidu support team for further assistance.