How to Get Good Reviews: A Guide for Holidu Hosts

Positive reviews are essential for growing your hosting business on Holidu. They improve your search ranking and build trust with potential guests. To qualify for Holidu Star Host status, you need at least three reviews with an average score of 90 out of 100. Here's how to consistently earn strong feedback.

Set the Right Expectations Before Arrival

A great guest experience starts with clear, honest communication. Setting accurate expectations prevents surprises and builds immediate trust.

• Accurate amenities: Keep your listing aligned with your property's real features. Mark amenities as private only when they're exclusively available to a single unit. For multi-unit properties, shared amenities should remain categorized as shared to avoid confusion.
• Transparent rules and policies: Clearly outline house rules, check-in and check-out times, and other important details so guests know exactly what to expect.
• Updated descriptions: Contact your account manager to ensure description texts reflect your property accurately.

Deliver a Clean and Welcoming Space

Cleanliness and comfort are top factors guests consider when rating their stay.

• Deep clean between stays: Pay special attention to bathrooms, kitchens, and bedding. Consider professional cleaning services when needed.
• Stock essentials: Provide fresh towels, toiletries, and basic kitchen supplies.
• Comfortable furnishings: Offer quality bedding, ample seating, and a pleasant ambiance.
• Thoughtful extras: Welcome notes, personalized messages, or complimentary items like coffee or snacks make a memorable impression.
• Clear instructions: Make appliance, Wi-Fi, and entertainment system instructions easy to follow.

Be Available Without Being Intrusive

Guests value attentive hosts who respect their privacy. Strike the right balance.

• Provide a contact point: Ensure guests can reach you or a property manager for emergencies or questions.
• Quick responses: Aim to reply within one hour during their stay.
• Check in thoughtfully: A friendly message after check-in shows you care, but avoid excessive communication unless the guest initiates it.

Encourage Guests to Leave Reviews

A positive experience usually leads to reviews, but a friendly reminder helps. Mention how reviews help you improve and assist future travellers in making informed decisions.

In Summary

Clear communication, thoughtful preparation, and attentive service consistently lead to strong reviews on Holidu. Good reviews boost your reputation and bring you closer to Star Host status. Focus on exceeding expectations, and positive feedback will follow.