Hosts

Can I delete a review left by a guest? My guest left a bad review, what can I do?

Guest reviews are important feedback that help improve your hosting experience. However, if you believe a review violates platform guidelines, you may be able to request its removal.

When can a review be deleted?

A review can only be deleted if it violates the terms and conditions of the platform where it was posted. Reviews that contain the following may qualify for removal:

Offensive or inappropriate language
Discrimination or hate speech
Content unrelated to the guest's stay
Privacy violations (sharing personal details)
Factual inaccuracies or fraudulent statements

Please note that negative feedback, differing opinions, and constructive criticism do not qualify for deletion unless they breach specific platform guidelines.

How to request a review deletion

Step 1: Review platform terms

Familiarize yourself with the terms and conditions of the platform where the review was posted:

Step 2: Assess the violation

Determine whether the review content violates any platform guidelines. Gather evidence such as screenshots to support your claim.

Step 3: Submit your request

Contact Holidu support with your booking number and a detailed explanation of why you believe the review violates the platform's terms and conditions.

Step 4: Await response

Our customer service team will review your request and coordinate with the relevant platform. Please note that the final decision belongs to the platform, not Holidu.

Making the most of guest reviews

Even if a review cannot be removed, use the feedback constructively:

Address issues raised in the review to improve your property or service
Respond professionally to show potential guests your commitment to excellent service
Use the feedback to enhance the guest experience

Transparency and a willingness to improve can enhance your reputation as a host and attract more guests to your property.

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