Can I Delete a Review Left by a Guest? My Guest Left a Bad Review, What Can I Do?

Receiving a negative review can be frustrating, but understanding when and how a review can be removed is important. Reviews are valuable feedback, though you may have options if a review violates platform guidelines.

When Can a Review Be Deleted?

A review can only be deleted if it violates the terms and conditions of the platform where it was posted. Reviews that breach these guidelines may be removed, while negative or critical feedback typically cannot.

Reviews may be eligible for deletion if they contain:

• Offensive or inappropriate language
• Discrimination or hate speech
• Content unrelated to the guest's stay
• Privacy violations or shared personal details
• Factual inaccuracies or fraudulent statements

Differing opinions, constructive criticism, or negative feedback do not qualify for deletion unless they breach specific platform guidelines.

How to Request a Review Deletion

Step 1: Review Platform Terms

Familiarize yourself with the terms and conditions of the platform where the review was posted:

• Airbnb Review Policies
• Booking.com Review Removal
• VRBO Review Guidelines

Step 2: Assess the Violation

Determine if the review content violates platform guidelines. Document your concerns by taking screenshots as evidence to support your claim.

Step 3: Submit Your Request

Contact Holidu support with your booking number and a detailed explanation of why the review violates the platform's terms and conditions.

Step 4: Await Review

Our customer service team will review your request and coordinate with the relevant platform. The final decision rests with the booking platform, not Holidu.

Make the Most of Your Review

If a review cannot be removed, use it constructively:

• Address any legitimate concerns raised to improve your property or service
• Respond to reviews professionally to demonstrate your commitment to guest satisfaction
• Show potential guests that you take feedback seriously

Transparency and a willingness to improve can enhance your reputation as a host and attract more guests to your property.