As a host managing properties across multiple platforms, understanding how to respond to guest reviews and leave reviews for your guests is essential for maintaining your reputation and building trust. This guide walks you through the process on Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com.

On which channels can guests leave a review?

Guests can leave reviews about their stay on every channel connected to Holidu. This means your properties on Holidu Homes, White Label platforms, VRBO, Airbnb, and Booking.com all allow guest reviews, helping you gather valuable feedback from multiple sources.

On which channels can hosts leave a review about their guests?

You can leave reviews about your guests on the following channels:

• Airbnb
• VRBO (star rating only, no written review)

How to respond to a guest review (all channels)

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you will receive an email notification with the review details and a link to respond. This ensures you never miss an opportunity to engage with your guests.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu account, where you can write your response. This streamlined process makes it easy to reply promptly.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

• Acknowledge the guest's feedback — Thank them for their stay and appreciate them taking the time to leave a review.
• Address concerns professionally — Focus on solutions rather than disagreements, showing that you take feedback seriously.
• Stay welcoming — Remember, future guests will read your reply too, so maintain a positive and helpful tone.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to ensure it meets quality standards.
• Important: Once a response is published, it cannot be changed, so take time to review before submitting.

Tips for writing a great response

• Start with a thank you — Appreciate the guest for staying with you and choosing your property.
• Stay professional and positive — Even if the feedback is critical, reply calmly and constructively without becoming defensive.
• Address concerns and highlight improvements — Show that you listen and care about creating a better experience for future guests.
• Avoid defensive language — Keep your tone neutral and solution-oriented, focusing on how you can improve.

How to leave a guest review (Airbnb and VRBO)

Submitting your review

You have two ways to leave a review for your guests:

1. Watch for the email reminder you receive after a guest checks out.
2. Alternatively, log in to your Holidu host account, go to Bookings, and open the specific booking.

You have up to 7 days after check-out to leave a review. If no review is submitted within this time frame, the guest will automatically receive a positive review.

What you can include in your review

• A star rating
• A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback visible only to the guest

Editing your review

You have 1 hour after submitting to make changes to your review. To edit, simply return to the booking and click Edit. After this window closes, the review cannot be modified.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so always use professional language.
• Timely responses are recommended, as they demonstrate active engagement with your guests.
• Reviews and responses may be subject to moderation per Holidu's guidelines.
• If you do not see review options, ensure the booking is completed and check your platform version.

Review transfer policies by platform

Booking.com

Can I transfer my listing and reviews to Holidu?

Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met. To check whether you are eligible, please use our support assistant for assistance.

Can I send my reviews from my personal Booking.com listing to Holidu?

If you meet the eligibility criteria for a change of ownership, all reviews will be transferred into your Holidu/Booking.com listing.

Airbnb

Can I transfer my listing and reviews to Holidu?

No, you will need to close your listing and open it again as new via Holidu. This means you will start gathering reviews through the new listing Holidu creates for you on Airbnb.

Can I send my reviews from my personal Airbnb listing to Holidu?

No, review transfers are not available for Airbnb. However, if you have a high number of reviews on your personal Airbnb listing, we can offer you a temporary commission discount as an incentive to close it and reopen via Holidu. Please use our support assistant if you would like to explore this option.

VRBO

Can I transfer my listing and reviews to Holidu?

Not for the full listing, but yes for the reviews. To transfer your reviews, please use our support assistant for guidance.

Can I send my reviews from my personal VRBO listing to Holidu?

Yes — as long as you close your VRBO listing, we can request that the historical reviews be transferred into the new listing Holidu creates, so you maintain your visibility and rating.

Check24 and HomeToGo

Can I transfer my listing and reviews to Holidu?

No, transfers are not available for these platforms. You will not be able to send reviews from your personal listings on Check24 or HomeToGo to Holidu.

Need further assistance?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews between platforms, please reach out to our support team using the assistant for personalized help.