As a host managing properties on multiple platforms, responding to guest reviews and leaving reviews about your guests is an important part of maintaining your reputation and building trust with future travelers. This guide explains how to review and respond to guest reviews across Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means your guests have the opportunity to share their experience across all platforms where your property is listed.

On which channels can hosts leave a review about their guests?

As a host, you can leave a review about your guests on the following channels:

• Airbnb
• VRBO — star rating only (no written review)

How to respond to a guest review across all channels

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you will receive an email notification with the review details and a link to respond. This ensures you never miss an opportunity to engage with your guests.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu host account, where you can write your response in a dedicated response box.

Step 3: Write and submit your reply

When crafting your response, keep these guidelines in mind:

• Acknowledge the guest's feedback — Thank them for their stay and show appreciation for their business.
• Address concerns professionally — Focus on solutions rather than disagreements or defensive explanations.
• Stay welcoming — Remember that future guests will read your reply and use it to form opinions about your property and hosting style.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to ensure it meets quality standards and community guidelines.
• Important: Once a response is published, it cannot be changed. Take time to review your response before finalizing it.

Tips for writing a great response

• Start with a thank you — Appreciate the guest for choosing your property and staying with you.
• Stay professional and positive — Even if the feedback is critical, reply calmly, constructively, and objectively.
• Address concerns and highlight improvements — Show that you listen to feedback and care about guest satisfaction. Mention any steps you are taking to address issues.
• Avoid defensive language — Keep your tone neutral and solution-oriented, focusing on what you can do to improve future guest experiences.
• Keep it concise — Write a response that is thoughtful but not overly lengthy.

How to leave a guest review on Airbnb and VRBO

Timing and access

You have up to 7 days after a guest checks out to leave a review. Here's how to access the review option:

• Watch for the email reminder you receive after a guest checks out.
• Alternatively, log in to your Holidu host account, go to Bookings, and open the specific booking.
• If no review is submitted within 7 days, the guest will automatically receive a positive review from you.

What you can include in your review

• A star rating to reflect your overall experience with the guest
• A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback that is visible only to the guest and not displayed publicly

Editing your review

You have 1 hour after submitting your review to make changes. To edit, return to the booking in your Holidu account and click the "Edit" button. After the 1-hour window closes, you cannot modify your review.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests. Always use professional and respectful language.
• Timely responses are recommended as they demonstrate active host engagement and care for guest feedback.
• Reviews and responses may be subject to moderation per Holidu's community guidelines and platform policies.
• If you do not see review options, ensure that the booking is completed and check your platform version.

Transferring reviews and listings across platforms

Booking.com

Can I request a change of ownership to transfer my listing and reviews to Holidu?

Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, certain conditions must be met to be eligible for this transfer. Contact the Holidu support team through the Assistant to check your eligibility and proceed with the change of ownership process.

Will my reviews be transferred?

If you meet the eligibility criteria for a change of ownership, all reviews from your personal Booking.com listing will be transferred into your Holidu/Booking.com listing, preserving your reputation and rating history.

Airbnb

Can I request a change of ownership to transfer my listing and reviews to Holidu?

No, you cannot transfer your existing Airbnb listing through a change of ownership. You will need to close your direct listing and open a new one through Holidu.

What happens to my existing reviews?

Reviews from your personal Airbnb listing cannot be transferred to your new Holidu Airbnb listing. You will start gathering reviews from scratch with your new Holidu listing. However, if you have a high number of reviews on your personal Airbnb listing, Holidu may offer you a temporary commission discount as an incentive to close your direct listing and reopen it through Holidu. Contact the support team through the Assistant to discuss this option.

VRBO

Can I request a change of ownership to transfer my listing and reviews to Holidu?

You cannot transfer the full listing through a change of ownership, but you can transfer your reviews. Contact the Holidu support team through the Assistant to request a review transfer.

Will my reviews be transferred?

Yes, as long as you close your VRBO listing, Holidu can request that your historical reviews be transferred to the new listing created through Holidu. This allows you to maintain your visibility and rating on the platform.

Check24

Can I request a change of ownership or transfer my reviews?

No, Holidu does not offer listing transfers or review transfers for Check24 listings at this time. If you wish to list on Check24 through Holidu, you will need to create a new listing.

HomeToGo

Can I request a change of ownership or transfer my reviews?

No, Holidu does not offer listing transfers or review transfers for HomeToGo listings at this time. If you wish to list on HomeToGo through Holidu, you will need to create a new listing.

Need help managing your reviews?

If you have questions about responding to reviews, leaving guest reviews, or transferring your listings and reviews across platforms, reach out to our support team through the Assistant. We are here to help you manage your property reputation effectively across all channels.