As a Holidu Homes host, you can respond to reviews that guests leave about your property and, on certain channels, leave reviews about your guests. This guide explains how reviews and responses work for Holidu Homes, White label (WL), Vrbo, Airbnb, and Booking.com, and how to manage them from your Holidu host account.

Which channels let guests leave reviews?

Guests can leave a review about their stay on every channel connected to Holidu, including Holidu Homes, White label (WL), Vrbo, Airbnb, and Booking.com. You will be notified about each new review, and you can respond to it from your Holidu account.

Which channels let hosts review their guests?

Hosts can leave reviews about their guests on the following channels:

• Airbnb: star rating and written review
• Vrbo: star rating only, with no written review

Guest reviews on Holidu Homes, White label (WL), and Booking.com are written by guests. You can respond to them, but guest review options for hosts are not available on these channels.

How to respond to a guest review on any channel

Step 1: Receive an email notification

When a guest leaves a review on Holidu, you will receive an email with the review details and a link to respond.

Step 2: Open your Holidu account

Click the Reply to your guest button in the email. You will be taken directly to your Holidu account, where you can write your response.

Step 3: Write and submit your reply

• Acknowledge the feedback. Thank the guest for staying with you.
• Address concerns professionally. Focus on solutions rather than disagreements.
• Stay welcoming. Future guests will read your reply too.

After you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before you submit.

Step 4: Review and publish

• Holidu reviews your response to make sure it meets quality standards.
• Important: Once a response is published, it cannot be changed.

Tips for writing a great response

• Start with a thank you. Show appreciation for the guest's stay.
• Stay professional and positive. Even if the feedback is critical, reply calmly and constructively.
• Address concerns and highlight improvements. Show guests that you listen and care.
• Avoid defensive language. Keep your reply neutral and solution-oriented.

How to leave a guest review on Airbnb and Vrbo

1. Watch for the email reminder you receive after a guest checks out.
2. Or log in to your Holidu host account, go to Bookings, and open the relevant booking.
3. You have up to 7 days after check-out to leave a review.
4. If no review is submitted within that time, the guest will automatically receive a positive review.

What you can include

• A star rating
• A written review describing your experience (Airbnb only; Vrbo allows star ratings for guests only)
• Private feedback that is visible only to the guest

Editing your review

• You have 1 hour after submitting to make changes.
• To edit, return to the booking and click Edit.

Important considerations

• Your review and your responses are visible to the guest and may be seen by future guests, so always use professional language.
• Respond in a timely manner. Reviews and responses may be moderated in line with Holidu's guidelines.
• If you cannot see review options, make sure the booking is completed and that you are using the latest version of your platform.

Can I transfer my reviews if I move my listing to Holidu?

If you want to close your direct listing on a channel and activate it through Holidu, the options for transferring your reviews depend on the channel:

Booking.com

You can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews, provided certain conditions are met. If you meet the eligibility criteria, all reviews will be transferred to your Holidu listing on Booking.com. To check your eligibility, ask the Assistant and our team will help you.

Airbnb

A change of ownership is not possible for Airbnb. You need to close your existing listing and open a new one through Holidu, so reviews from your personal listing cannot be transferred. You will start collecting reviews on the new listing that Holidu creates for you. If your personal Airbnb listing has a high number of reviews, Holidu may offer a temporary commission discount to encourage you to switch. To proceed, ask the Assistant.

Vrbo

A change of ownership is not possible for the full listing, but you can transfer your reviews. Once you close your Vrbo listing, Holidu can request that your historical reviews be sent to the new listing Holidu creates, so you keep your visibility and rating. To start this process, ask the Assistant.

Check24 and HomeToGo

Reviews and listings cannot be transferred from your personal listing on Check24 or HomeToGo to Holidu.

Need more help?

If you have questions about reviews, responses, or transferring your listing, ask the Assistant in your Holidu host account for personalized support.