As a Holidu Homes host, you have the ability to both write reviews about your guests and respond to reviews left by guests for your property. This guide explains how to use these features within your Holidu Host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel that is connected to Holidu. This means your property's reputation is being built across multiple platforms simultaneously, giving you visibility and credibility with potential guests across different booking channels.

On which channels can hosts leave a review about their guests?

As a host, you can leave a review about your guests on the following channels:

• Airbnb
• VRBO

How to respond to a guest review for all channels

Step 1: Receive an Email Notification

Whenever a guest leaves a review on Holidu, you'll receive an email with the review details and a link to respond. This notification ensures you don't miss the opportunity to engage with your guests and address their feedback promptly.

Step 2: Access Your Holidu Account

Click the "Reply to Your Guest" button in the email. This will take you directly to your Holidu account, where you can write your response. The direct link makes it convenient to access the review without additional login steps.

Step 3: Write and Submit Your Reply

When crafting your response, follow these guidelines:

• Acknowledge the guest's feedback – Thank them for their stay
• Address concerns professionally – Focus on solutions rather than disagreements
• Stay welcoming – Remember, future guests will also read your reply

Once you write your response, the system will check for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review & Publish

• Holidu will review your response to ensure it meets quality standards
• Important: Once a response is published, it cannot be changed

Tips for writing a great response

• Start with a thank you – Appreciate the guest for staying with you
• Stay professional and positive – Even if the feedback is critical, reply in a calm, constructive way
• Address concerns and highlight improvements – Show that you listen and care
• Avoid defensive language – Keep it neutral and solution-oriented

How to leave a guest review (Airbnb and VRBO)

Accessing the review option

You can leave a review in two ways:

• Look out for the email reminder you'll receive after a guest checks out
• Or, log in to your Holidu host account, go to Bookings, and open the reservation

Review timeline

You have up to 7 days after checkout to leave a review. If no review is submitted within this period, the guest will automatically receive a positive review.

What you can include

Your review can contain:

• A star rating
• A written review describing your experience
• Private feedback only visible to the guest

Editing your review

You have 1 hour after submitting to make changes. To edit, return to the booking and click Edit.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so use professional language
• Timely responses are recommended. Reviews and responses may be subject to moderation per Holidu's guidelines
• If you do not see review options, make sure the reservation has been completed and check your platform version

Transferring reviews when moving to Holidu listings

Booking.com

Can I request a change of ownership to transfer my listing and reviews to Holidu?

Yes, you can request a change of ownership for Holidu to take over your existing Booking.com listings and reviews, but you must fulfill certain conditions. To understand if you are eligible, please reach out to our support team using the Assistant, and we will assist you.

Airbnb

Can I transfer my listing and reviews to Holidu?

No, you have to close your listing and open it as new via Holidu. You will have to start getting reviews via the new listing created on Airbnb for you by Holidu. However, if you have a high volume of reviews in your Airbnb personal listing, we can offer you a temporary discount on your Holidu commission as an incentive to close it and open it via Holidu. If you want to proceed, please reach out to our support team using the Assistant, and we will assist you.

VRBO

Can I transfer my reviews to Holidu listings?

Not for the full listing, but for the reviews, yes. If you want to transfer your reviews, please reach out to our support team using the Assistant. As long as you close your listing on VRBO, we can request them to send over the historical reviews into the new listing created by Holidu to keep your great visibility and rating.

Check24 and HomeToGo

Unfortunately, neither Check24 nor HomeToGo allow the transfer of listings or reviews when moving to Holidu.

Need additional help?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews between platforms, please contact our support team using the Assistant for personalized guidance.