Booking.com calculates your property's Guest Review Score from the overall scores (1 to 10) guests submit over the last 3 years. The calculation is weighted, so more recent reviews have a bigger impact on your score. Optional subcategory ratings do not affect the overall score.

How does the review process work?

• Review invitation: After check-out, Booking.com emails guests to ask them to review their stay. Guests have 90 days to complete the review.
• Overall score: Guests select an overall score from 1 to 10. This is the only mandatory question.
• Optional subcategory ratings: Guests can also rate cleanliness, comfort, value for money, facilities, location, and staff.

How is the overall score weighted?

Your Guest Review Score is based on individual overall scores from the last 3 years. Newer reviews carry more weight than older ones, so recent guest feedback has a greater influence on your score over time.

Why doesn't my overall score match the subcategory ratings?

The overall score is not an average or a sum of the subcategory ratings. Each one is independent. The overall score reflects the guest's personal, holistic impression of their stay. Subcategories are selected by Booking.com and may not cover everything guests value, such as general design or family-friendliness. These factors can still shape the overall score.

How can hosts improve their review score?

Focus on the overall guest experience, since that is what guests rate. Consistently positive stays will gradually raise your score as older reviews carry less weight.