Hosts

Review Guidelines for Hosts

Guest reviews are essential to your success as a host. They help future guests make informed decisions and build trust in your property. Understanding how reviews work on Holidu and across connected channels will help you manage your reputation effectively.

Reviews vs. Replies: What's the Difference?

It's important to understand these two distinct concepts:

Reviewing a guest – You provide feedback about the guest's stay (available on Airbnb and Vrbo)
Replying to a guest review – You respond publicly to feedback a guest wrote about your property (available on Airbnb, Vrbo, Booking.com, and Holidu)

How the Holidu Rating System Works

Understanding your rating system helps you know what guests are evaluating:

Guests rate stays on a scale from 1 (lowest) to 10 (highest)
Your overall property rating is the average of all scores received
Guests provide subscores in key categories:
- Location
- Cleanliness
- Description accuracy
- Value for money
Guests can leave written comments with detailed feedback about their experience

Who Can Submit Reviews?

Holidu guests – Guests who booked directly through Holidu can leave a review after their stay ends
Partner channel guests – Guests booking via Airbnb, Vrbo, Booking.com, or other channels can also leave reviews, managed under each platform's specific rules

Manual Bookings and Reviews

Manual bookings are reservations you enter directly into the system rather than through automated channels. Guests cannot leave reviews for manual bookings. Only bookings made through Holidu or connected platforms generate review opportunities.

Which Reviews Get Displayed?

Reviews shown on your Holidu listing may include:

Reviews from guests who booked directly on Holidu
Aggregated reviews from connected channels like Booking.com, Airbnb, and Vrbo

How reviews are sorted:

Primarily by booking date
Reviews with written comments are prioritized
Negative reviews appear only if your property has at least two total reviews

Where to Find Your Reviews

Access all your reviews in your Holidu Host account:

Log into your Holidu Host account
Go to Properties
Select Configuration → Reviews

Important: Reviews can take up to 14 days to appear on your account after a guest submits them.

You can also view reviews on partner channels, but remember:

Holidu shows your overall score
Full review text is visible only for Holidu bookings
Partner channels display only reviews from bookings made through that specific platform

Review Standards and Compliance

We display all legitimate reviews—positive or negative—as long as they meet our standards. Reviews must be truthful, travel-related, and genuinely helpful to future guests.

Content we do not allow:

References to illegal activities
Politically or religiously sensitive content
Promotional material or external links
Personal details like names, contact information, or payment details
Profanity, hate speech, threats, or sexual content
Spam, fake reviews, or impersonation

Reviews must be written by the actual guest who stayed at your property to ensure authenticity and trustworthiness.

Responding to Reviews

Depending on the channel, you may have the opportunity to respond publicly to guest reviews (Booking.com, Airbnb, Holidu). Use this as a chance to:

Provide context about your property or the guest's stay
Thank guests for positive feedback
Address concerns professionally and constructively

Reporting Problematic Reviews

If you believe a review violates our guidelines, contact our Customer Service Team. Our local teams can assist you in your language and help resolve the issue.

Editing or Deleting Reviews

Important: Review editing policies depend entirely on the booking channel. Holidu does not control whether guests can modify reviews on external platforms.

Holidu – Reviews cannot be modified. If a guest wants to change their review, our team will delete it and send them a new link to resubmit
Booking.com – Guests can edit reviews from their account until the review is automatically deleted after 2 years. Guests must contact Booking.com directly
Airbnb – Guests can edit reviews only before they're published. After publication, they must contact Airbnb
Vrbo – Guests must contact Vrbo directly to edit or remove their review

Improving Your Property Reviews

Ready to boost your rating? Check out these resources:

Translation Notice

Some reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee translation accuracy. Always read the original if you have concerns about meaning.

Important Reminders

Guest reviews reflect visitor opinions—they do not represent Holidu's views
Holidu acts as a distributor of reviews, not a publisher, and accepts no liability for review content
Hosts and partners are not permitted to post reviews on behalf of guests or offer incentives to encourage reviews

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