Hosts

Review Guidelines for Hosts

Guest reviews are essential for helping future travelers choose the right property. This guide explains how reviews work on Holidu and what you need to know as a host.

Reviews vs. Replies: Understanding the Difference

It's important to distinguish between two key concepts:

Reviewing a guest – You provide feedback about the guest (available on Airbnb and Vrbo)
Replying to a guest review – You respond publicly to feedback a guest left about your property (available on Airbnb, Vrbo, Booking.com, and Holidu)

How the Holidu Rating System Works

Understanding your rating system helps you track performance and improve your property listing.

Guests rate their stay on a scale from 1 (lowest) to 10 (highest)
Your overall property rating is the average of all scores received
Guests can provide subscores in specific categories including location, cleanliness, description accuracy, and value for money
Guests may also leave written comments with additional details about their stay

Who Can Submit a Review

Reviews come from different sources depending on where guests book:

Holidu guests – Guests who booked directly through Holidu can leave a review once their stay is completed
Partner channel guests – Guests who booked via Airbnb, Vrbo, Booking.com, or other distribution channels can also leave reviews, managed under each channel's rules

Manual Bookings and Reviews

Manual bookings are reservations entered directly by you or your property manager, rather than coming through Holidu or a connected channel. An important distinction: guests cannot leave reviews for manual bookings.

What Reviews Are Displayed

Reviews shown on Holidu may come from multiple sources and appear in different formats:

Reviews from Holidu guests
Reviews from connected channels like Booking.com, Airbnb, and Vrbo
Individual reviews from single guests
Aggregated rating scores from multiple reviews
Additional details such as reviewer country and group type

How reviews are sorted:

Primarily sorted by booking date
Reviews with written content are prioritized
Negative reviews appear only if your property has at least two reviews

Where to View Your Reviews

All your reviews are visible in your Holidu Host account. Here's how to access them:

Log in to your Holidu Host account
Go to Properties
Open Configuration → Reviews

Important timing note: It can take up to 14 days for a guest review to appear on your account.

You can also see reviews on distribution channels, but keep these points in mind:

On Holidu, the overall score is displayed
The full text is only visible if the booking was made directly on Holidu
On partner channels, only reviews from bookings on that specific channel are shown

Review Compliance Standards

We display all legitimate reviews, positive or negative, as long as they meet our standards.

Reviews cannot contain:

References to illegal activity
Politically or religiously sensitive content
Promotional material or external links
Personal details such as names, contact information, or payment details
Profanity, hate speech, threats, or sexual content
Spam, fake reviews, or impersonation

Valid reviews must be:

Truthful and travel-related
Helpful to other potential guests
Written by the actual guest who stayed at your property

How to Respond to Guest Reviews

Depending on the channel, you can respond publicly to guest reviews on Booking.com, Airbnb, Holidu, and Vrbo. Responses are your opportunity to:

Provide context and additional information for future guests
Show appreciation for positive feedback
Address concerns raised in negative reviews professionally

Reporting Inappropriate Reviews

If you believe a review violates these guidelines, contact our Customer Service Team. Our local teams can assist you in your language.

Editing or Deleting Reviews

The ability to edit reviews depends entirely on the booking channel. Rules vary by platform:

Holidu – Reviews cannot be modified by guests. If a guest wants to change their review, our team must delete it and send a new link
Booking.com – Guests can edit anytime from their account until it's automatically deleted after 2 years. Guests must contact Booking.com
Airbnb – Guests can only edit reviews before publication. Guests must contact Airbnb
Vrbo – Guests must contact Vrbo directly to edit or delete reviews

Related: Can I delete a guest review?

Improving Your Property Reviews

Want to boost your property's review score? Check out these helpful resources:

Translations Disclaimer

Some reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee translation accuracy.

Important Information

Guest reviews reflect the opinions of individual guests, not Holidu
Holidu acts as a distributor, not a publisher, and accepts no liability for review content
Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews

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