Real Decreto 933/2021: Guest Registration in Spain

If you operate a vacation rental property in Spain, you need to understand Real Decreto 933/2021. This regulation requires hosts and platforms like Holidu to collect and report guest information to the Spanish Ministry of the Interior within 24 hours of check-in. This guide explains what you need to do to comply and how Holidu simplifies the process.

What Is Real Decreto 933/2021?

Real Decreto 933/2021 is a Spanish law designed to enhance security and prevent criminal activities in the vacation rental and car rental sectors. Under this regulation, all properties located in Spain must report detailed guest, property, and booking information to authorities.

The law came into effect on January 2, 2023, with a transition period that lasted until October 1, 2024. From that date forward, non-compliance or incomplete submissions can result in fines:

• Minor infractions: €100 to €600
• Serious infractions: €601 to €30,000
• Very serious infractions: €30,001 to €200,000

How Does This Affect You as a Host?

As a host with properties in Spain, you must ensure that guest and booking details are reported to the Spanish Ministry of the Interior within 24 hours after each check-in. This applies regardless of whether you are a Spanish resident or your property's location within Spain.

The regulation requires you to collect mandatory guest information including:

• Full names of all guests
• Date of birth
• Residency address
• Contact details (phone or email)
• ID type and number for adults
• Spanish ID number (NIF or NIE) if applicable
• Relationship to minors when applicable

You are responsible for ensuring this information is complete and accurate. Incomplete data can lead to compliance issues and potential fines.

How Is Holidu Helping You Comply?

Holidu simplifies compliance through our online check-in feature. Here's how it works:

What Holidu does automatically:

• Collects transaction and booking details
• Securely stores all property information
• Reports data to the Spanish Ministry of the Interior via the SES Hospedajes platform within 24 hours after bookings become non-refundable
• Updates records if a non-refundable booking is later cancelled
• Sends guest details automatically to authorities by 11:00 PM on the check-in day

What you need to do:

You must activate the online check-in feature and ensure guests complete the check-in form with all required information.

What Steps Must You Follow to Submit Data Through Holidu?

Follow these steps to set up compliance reporting:

1. Register on the SES Hospedajes platform at the official Spanish Ministry of the Interior website
2. Click on "Hospedajes y alquiler de vehículos" and select "Access to the register of HOSPEDAJES establishments and entities"
3. During registration, select "Send communications via webservice"
4. Log in to your Holidu account and activate the Guest Online Check-in feature
5. Select your relevant authority from the options (SES Hospedajes, Mossos d'Esquadra for Catalonia, or Ertzaintza for the Basque Country)
6. Enter your login credentials from SES Hospedajes or your regional authority
7. Ensure the "Send communications via webservice" option is checked on SES Hospedajes

Once configured, Holidu automatically sends guest details to authorities by 11:00 PM on the check-in day. Always verify that guest information is complete to avoid compliance issues.

Using Holidu's Guest Check-In Feature

Holidu's online check-in feature is central to your compliance. Guests receive an email with a check-in form link accessible through their booking details. They complete the required information, which Holidu then securely transmits to authorities.

For detailed guidance on using this feature, visit our FAQs on the Guest Check-In Feature.

Frequently Asked Questions

Do I need to verify guest details even if Holidu reports them?

Yes. You must ensure all mandatory guest details are collected and accurate. If information is missing, collect it directly from guests upon check-in. Holidu's system depends on complete data to generate compliant reports.

What happens if a non-refundable booking is later cancelled?

Holidu automatically updates the SES Hospedajes platform to cancel or withdraw the previously reported booking information. You do not need to take additional action.

Can I see a list of bookings Holidu has reported?

There is no direct list available in your Holidu account. However, you can verify reported bookings by checking confirmed and non-refundable bookings in your account. Cancelled bookings will have their data withdrawn from SES Hospedajes.

Does this apply if I'm not a Spanish resident?

Yes. This regulation applies to all properties located in Spain, regardless of the host's residence or nationality.

Where do I report this data?

You report data through the SES Hospedajes platform provided by the Spanish Ministry of the Interior. If your property is in Catalonia, report to Mossos d'Esquadra. If in the Basque Country, report to Ertzaintza. Holidu handles the transmission once you activate and configure the online check-in feature.

I've activated Online Check-In. Am I all set?

Verify that you selected the correct authority (SES Hospedajes, Mossos d'Esquadra, or Ertzaintza) and provided your login credentials accurately. Confirm that the "Send communications via webservice" option is enabled on your SES Hospedajes account.

What if I have properties in multiple regions of Spain?

You may need to register with multiple authorities depending on your properties' locations. Configure each property in your Holidu account to report to its respective authority.

Useful Resources

For additional information and official details, visit these government resources:

• Official BOE Publication of Royal Decree 933/2021
• Official BOE Publication BOE-A-2015-3442, Article 39
• Holidu FAQs on the Guest Check-In Feature

Understanding and complying with Real Decreto 933/2021 is essential for operating legally in Spain. Holidu's online check-in feature streamlines this process, allowing you to focus on providing excellent experiences to your guests while maintaining full regulatory compliance.