Real Decreto 933/2021: Guest Registration in Spain

If you operate a vacation rental property in Spain, you need to understand Real Decreto 933/2021 and how it affects your hosting responsibilities. This regulation requires hosts and platforms like Holidu to collect and report guest information to Spanish authorities. Here's everything you need to know to stay compliant and avoid potential fines.

What is Real Decreto 933/2021?

Real Decreto 933/2021 is a Spanish law designed to enhance security and prevent criminal activities in the vacation rental and car rental sectors. Under this regulation, hosts and intermediary platforms must collect detailed information about guests, properties, and bookings, then report this data to the Spanish Ministry of the Interior.

The law came into effect on January 2, 2023, with a transition period that ended on October 1, 2024. After this date, non-compliance can result in significant fines:

• Minor infraction: €100 to €600
• Serious infraction: €601 to €30,000
• Very serious infraction: €30,001 to €200,000

How Does Real Decreto 933/2021 Affect Hosts?

If you have properties listed on Holidu in Spain, you must ensure guest and booking details are reported within 24 hours after each check-in. This applies to all properties located in Spain, regardless of where you live or your nationality.

The mandatory information you must collect includes:

• Guest full names
• Date of birth
• Residency address
• Contact details (phone or email)
• ID type and number (for adults)
• Spanish ID number (NIF or NIE) for applicable guests
• Relationship to minors (when applicable)

While Holidu automatically collects transaction data and property details, you are responsible for gathering additional guest information through our streamlined online check-in process.

How Holidu Helps: Online Check-in Feature

Holidu simplifies compliance with Real Decreto 933/2021 through our online check-in feature. This tool automatically collects required guest information and reports it to Spanish authorities on your behalf.

What Steps Must I Follow to Submit Data Through Holidu?

Follow these steps to activate and use Holidu's online check-in feature:

1. Register on the SES Hospedajes platform at the official Spanish Ministry of the Interior website.
2. Click on "Hospedajes y alquiler de vehículos" and find the "Access to the register of HOSPEDAJES establishments and entities" section.
3. During registration, select the "Send communications via webservice" option.
4. Log in to your Holidu account and activate the Guest Online Check-in feature.
5. Select your relevant authority: SES Hospedajes, Mossos d'Esquadra (Catalonia), or Ertzaintza (Basque Country).
6. Enter your login credentials from SES Hospedajes or the applicable regional authority.
7. Guests will receive an online check-in form via email where they provide required information.

Once activated, Holidu automatically sends guest details to authorities by 11:00 PM on the check-in day. Always verify that guest information is complete and accurate to avoid potential fines.

Important Details About Reporting

Holidu automatically reports booking information to the Spanish Ministry of the Interior (via the SES Hospedajes platform) within 24 hours after bookings become non-refundable. If a non-refundable booking is later cancelled, Holidu updates the SES Hospedajes platform to withdraw or cancel the previously reported booking information.

You can verify reported bookings by checking confirmed and non-refundable bookings in your Holidu account. Cancelled bookings will have their data withdrawn from the reporting system.

Useful Links and Resources

For additional information about Real Decreto 933/2021, consult these official government resources:

• Official BOE Publication of Royal Decree 933/2021
• Official BOE Publication BOE-A-2015-3442, Article 39
• Holidu Guest Check-in Feature - Complete Guide

Frequently Asked Questions

Do I need to verify guest details even if Holidu reports them?

Yes, you must ensure all mandatory guest details are collected and accurate. If information is missing, collect it directly from guests upon check-in. You remain responsible for the completeness and accuracy of the data submitted.

I've activated Online Check-in—am I all set?

Confirm that you selected SES Hospedajes (or the relevant regional authority) and provided the correct login credentials. Double-check that you enabled the "Send communications via webservice" option in your SES Hospedajes registration. If any step is incomplete, authorities may not receive your reports.

Does this regulation apply if I'm not a Spanish resident?

Yes. Real Decreto 933/2021 applies to all properties located in Spain, regardless of the host's residence or nationality. The regulation is based on property location, not host location.

What happens if a non-refundable booking is cancelled?

Holidu automatically updates the SES Hospedajes platform to cancel or withdraw the previously reported booking information. You do not need to manually process cancellations.

Can I see a list of bookings Holidu has reported?

While there's no direct list available in your Holidu account, you can verify reported bookings by checking confirmed and non-refundable bookings. You can also log into your SES Hospedajes account to view submitted reports.

Where do I report this data if I'm in Catalonia or the Basque Country?

If your property is in Catalonia, report to Mossos d'Esquadra. If it's in the Basque Country, report to Ertzaintza. During Holidu's online check-in setup, select the appropriate regional authority, and Holidu will route reports accordingly.

What are the penalties for non-compliance?

Penalties depend on the type and severity of the infraction: minor infractions range from €100 to €600, serious infractions from €601 to €30,000, and very serious infractions from €30,001 to €200,000. Incomplete or late submissions can trigger these fines.