Understanding and complying with Real Decreto 933/2021 is essential for hosts with properties in Spain. This regulation, which came into effect on January 2, 2023, requires the collection and reporting of guest information to the Spanish Ministry of the Interior. This guide explains what you need to know and how Holidu helps you stay compliant.

What is Real Decreto 933/2021?

Real Decreto 933/2021 is a Spanish law designed to enhance security and prevent criminal activities within the vacation rental and car rental sectors. Under this regulation, hosts and intermediary platforms like Holidu must collect and report detailed information about guests, properties, and bookings to the Spanish Ministry of the Interior within 24 hours of check-in.

How Does This Law Affect You as a Host?

If you have properties in Spain listed on Holidu, you are required to comply with this regulation regardless of your residency or nationality. The law applies to all properties located in Spain. Here's what you need to do:

Required Information to Collect

You must gather and report the following guest information:

• Full names of all guests
• Date of birth
• Residency address
• Contact details (phone or email)
• ID type and number for all adults
• Spanish ID number (NIF or NIE) if applicable
• Relationship to minors when applicable

Additionally, you must provide host and property details, which Holidu collects automatically.

Consequences of Non-Compliance

Failing to comply with this regulation can result in fines depending on the severity of the infraction:

• Minor infractions: €100 to €600
• Serious infractions: €601 to €30,000
• Very serious infractions: €30,001 to €200,000

How Holidu Helps You Comply

Holidu simplifies compliance with Real Decreto 933/2021 through our online check-in feature. This tool automates much of the reporting process and ensures guest information is collected accurately and submitted to Spanish authorities on time.

The Holidu Online Check-in Feature

The online check-in feature allows guests to complete a secure form with all required information. Here's how it works:

1. Holidu sends an online check-in form to guests via email as part of their booking confirmation
2. Guests complete the form with their personal details
3. The information is securely collected and stored on the Holidu platform
4. Holidu automatically reports the data to the relevant Spanish authority within 24 hours after the booking becomes non-refundable

What Steps Must You Follow to Submit Data Through Holidu?

To enable automatic reporting through Holidu, follow these steps:

1. Register on the SES Hospedajes platform at the official Spanish Ministry of the Interior website
2. During registration, ensure you select the option "Send communications via webservice"
3. Log in to your Holidu account and activate the Guest Online Check-in feature
4. Select your relevant reporting authority:
   • SES Hospedajes for most of Spain
   • Mossos d'Esquadra if your property is in Catalonia
   • Ertzaintza if your property is in the Basque Country
5. Enter your login credentials from SES Hospedajes or the applicable regional authority
6. Confirm that all settings are correct and the "Send communications via webservice" option is checked

Once set up, Holidu will automatically send guest details to the authorities by 11:00 PM on the check-in day. You must ensure that all mandatory guest information is complete and accurate to avoid potential fines.

Important Reminders

Data Accuracy

Even though Holidu reports the data automatically, you are responsible for ensuring all guest information is complete and accurate. If any information is missing from the online check-in form, you must collect it directly from guests upon check-in.

Cancelled Bookings

If a non-refundable booking is later cancelled, Holidu will update the SES Hospedajes platform to cancel or withdraw the previously reported booking information. You do not need to take additional action.

Verification of Reported Data

While there is no direct list of reported bookings available through Holidu, you can verify reported bookings by checking your confirmed and non-refundable bookings in your Holidu account.

Frequently Asked Questions

Do I need to register on SES Hospedajes if I use the Holidu online check-in feature?

Yes, you must register on the SES Hospedajes platform and provide your credentials to Holidu. This allows Holidu to send the data on your behalf using the webservice method.

What happens if I don't activate the online check-in feature?

You will need to report guest information manually to the SES Hospedajes platform or the relevant regional authority. This increases the risk of errors, late submissions, and potential fines.

Can I see which guests have completed their online check-in?

Yes, you can check the status of guest check-ins in your booking details on your Holidu account.

What if a guest refuses to provide their information?

You are required to collect all mandatory information before allowing check-in. If a guest refuses to provide the information, you have the right to deny them access to the property until the information is provided.

When does the reporting deadline end?

The transition period for Real Decreto 933/2021 ended on October 1, 2024. All hosts must now comply with the regulation and report guest information within 24 hours of check-in.

Where can I find the official government information about this law?

You can find more information at the following official sources:

• Official BOE publication of Real Decreto 933/2021
• Official BOE publication BOE-A-2015-3442, Article 39

How do I access the Holidu online check-in feature?

For detailed instructions on how to use the Holidu online check-in feature, please refer to our comprehensive guide: FAQs: Guest Check-in Feature

Summary

Real Decreto 933/2021 is a critical regulation for hosts with properties in Spain. By using Holidu's online check-in feature, you can ensure compliance with ease. The system automatically collects guest information and reports it to Spanish authorities within the required timeframe. Register on SES Hospedajes, activate the online check-in feature in your Holidu account, and ensure all guest information is accurate and complete. This proactive approach protects you from potential fines and helps maintain a safe accommodation ecosystem in Spain.

Thank you for being a valued Holidu host and for your commitment to compliance and guest safety.