Can I Respond to a Guest Review for an Airbnb and Booking.com reservation?

Responding to guest reviews is a great way to show appreciation, address concerns, and reassure future guests. With Holidu’s Review Response Tool, you can reply to guest reviews from Booking.com and Airbnb directly from your Holidu host account. Thoughtful responses not only improve guest satisfaction but can also boost your future bookings.

How It Works

Step 1: Receive an Email Notification
Whenever a guest leaves a review on Booking.com or Airbnb, you’ll receive an email with the review details and a link to respond.

Step 2: Access Your Holidu Account
Click the “Reply to Your Guest” button in the email. This will take you directly to your Holidu account, where you can write your response.

Step 3: Write and Submit Your Reply

• Acknowledge the guest’s feedback → Thank them for their stay.
• Address concerns professionally → Focus on solutions rather than disagreements.
• Stay welcoming → Remember, future guests will also read your reply.
  
   

Once you write your response, the system will check for clarity and professionalism. If edits are needed, you’ll be notified before submission.

Step 4: Review & Publish

• Holidu will review your response to ensure it meets quality standards.
• Your reply will then be published on Booking.com or Airbnb under “Holidu,” while keeping the meaning of your message intact.
• Important: Once a response is published, it cannot be changed.

Tips for Writing a Great Response

• Start with a thank you – Appreciate the guest for staying with you.
• Stay professional & positive – Even if the feedback is critical, reply in a calm, constructive way.
• Address concerns & highlight improvements – Show that you listen and care.
• Avoid defensive language – Keep it neutral and solution-oriented.

Common Guest Scenarios & Example Responses

Guest criticizes cleanliness or comfort
 “Thank you for your feedback. We’re sorry to hear that cleanliness did not meet your expectations. We’ve addressed this with our cleaning team. Your comments help us improve, and we appreciate you bringing this to our attention!”

Guest mentions limited amenities
 “Thank you for your feedback! We always strive to enhance our guests’ experience and are working on upgrading our amenities. We hope to welcome you again soon!”

Guest had heating/air conditioning issues
 “We’re sorry for the discomfort caused by the [heating/AC] system. Our maintenance team has been notified and steps are being taken to ensure it’s fixed. Thank you for letting us know.”

Guest says listing was misleading
“Thank you for your feedback regarding the property description. We’ve reviewed and updated our listing to make sure it’s accurate. Your insights help us improve the experience for all guests.”

For more detailed tips and extra examples, check out this guide:
 How to Write a Review Response (with Examples & FAQs)